Ana Rocha

www.hestia.org (c. 600 employees covering London and surrounding regions)

• Case Management, Advisor on Policies & Procedures, Case Law, and good practice: supporting 39 managers remotely across services.
• Served as point of contact to offer expertise on employee relations.
• Supported managers in recruitment processes to get the best candidates.
• Provided expert HR advice and guidance to boost poor performance within target timeframes.
• Development of Policies & Procedures: creating and updating.
• Oversaw disciplinary, performance, and absence management for c. 200 employees.
• Experience in leading several TUPE processes.
• Trade Unions: organisation recognises UNISON.
• Wellbeing Lead: Design and maintenance of the organisation's rewards platform including information about wellbeing in general, benefits (eye care vouchers, retailer discounts, Cycle to Work Scheme, SmartTech Scheme, etc.), career development, recognition, cost of living support, refer a friend scheme, support for domestic abuse, etc.
• Leading the organisation's induction on the offers of Wellbeing, Benefits, and Rewards.
• Training & Coaching: creating and delivering training about Policies & Procedures; Induction of managers.
• Coaching managers according to their own needs.
• Boosted leader capability through coaching and advising, according to each manager's needs.
• Advising on Equity, Diversity & Inclusion.
• Supporting the management of 3 HR & Recruitment Administrators and 2 HR Officers.
• Managed cross-functional projects to engage and upskill employees.
• Development of business plans with managers, and support on restructuring of various services.
• Projects: Re-design of the Rewards platform. Selection of new ATS system; participating in the working group regarding Employee Value Proposition; leading discussions with Hestia Voice employees' representatives.
• Streamlined HR processes, helping to increase departmental efficiencies.
• Exit Interviews: Interviewing and surveying leavers for data analysis and improvement plans.

www.tactcare.org.uk (c. 180 employees covering England, Wales and Scotland)

• Absence management: Recording and reporting on absence supporting Executive Directors and Managers with detailed data, identification of trends, applicable legislation, best practices and policies and procedures to manage absence, in particular sickness.
• Processing of OH referrals and management of complex cases.
• Data analysis: Producing the organisation's monthly statistics reporting on headcount, turnover, retention, absence, disciplinary, grievances, etc. to support strategy decisions from Senior Management.
• Re-configuration of the organisation's ATS system to improve speed in the hiring and processing of pre-employment checks.
• Supporting managers in developing recruitment strategies.
• Pre-employment checks including PVG/DBS, professional registrations, and right to work.
• Planning recruitment campaigns from job description designing, to issuing contracts and payroll processing.
• Exit interviews and Recruitment & Induction Surveys: Reporting and analysis of results from exit interviews and induction processes
• Member of Working Group set to redesign the appraisals' system
• Leading on implementing Trello as a project managing tool.
• Leading the redesigning of the Benefits Hub on SharePoint (Intranet) in collaboration with the Comms team.
• Redesigning of SharePoint (Intranet) for the HR Department section
• Review of Employee Handbook to adapt to the change from an office based to a full homeworking organisation.
• Reviewer of the Professional Registrations' Policy.
• Developing a monthly report and statistical analysis for Absence Management (including implementation in all geographical areas).
• Strategy Reboot AGILE Project: produced guidance on how to connect the organisation´s strategy to its values and vision, improving employee engagement.

• www.elft.nhs.uk (c. 5000 employees covering East London)
• Sickness: Analysing sickness reports to inform managers of trigger points and cases to follow-up using the Bradford Factor.
• Advising managers on how to manage short and long-term absence and on policies and best practices.
• Supporting managers in sickness absence meetings.
• Learning & Development: Leader on a Project to create and implement HR training for all the managers of the Trust.
• Designing, planning, and delivery of training for managers.
• Parental Policies: Supporting managers with queries around maternity/adoption and shared parental leave.
• Work-life balance: Advising in all policies and procedures related to flexible working.
• Grievances, disciplinary, and capability: Supporting managers with investigations and hearings including grievance, disciplinary, capability/performance management, and bullying & harassment.
• Annual leave: Calculating and advising on all queries related to annual leave.
• Reporting: Tailoring of reports to monitor sickness, right to work, DBS, professional registration, and fixed term contracts.
• Compliance: Monitoring the RTW for all staff and submitting online applications to the Home Office.
• Monitoring and submitting applications for DBS checks.
• Checking professional registration body websites for renewals and updating HRIS.
• General administration: providing all types of reference letters, and organising hearings (packs, rooms, Chairs for the panel, etc.).

www.shp.org.uk (c. 450 employees covering London)

• In-house Payroll: processing movers, new starters (on-boarding), timesheets, maternity/paternity/shared parental leave, adjustments including loans, salary advances, deductions, cycle scheme, court orders, leavers, pensions, union subscriptions, student loans, HMRC notifications, childcare vouchers (Edenred).
• Responsible for cheque orders for payments outside the payroll.
• Recruitment (full cycle): configuration and implementation of an ATS system for recruitment (moving away from paper-based).
• Planning recruitment campaigns, checking adverts, job descriptions, and budget control.
• Facilitating interviews and assessment centres, interviewing occasionally, publishing adverts internally and externally, liaising with recruitment agencies, issuing conditional and firm offers, pre-employment checks including DBS, health assessments, right to work, and references
• Advising managers on how to recruit fairly and on strategies to get the best candidates
• HR Systems: Recruitment: implementing an ATS system, creating templates, reports, and guidance for users.
• Payroll: processing and reporting.
• Pre-employment checks: RTW, DBS, References, OH.
• Benefits: processing Childcare Vouchers and cycle-to-work scheme
• General administration: Reporting on pensions, contracts, sickness, recruitment, and other areas to chase outstanding information.
• Development of templates and admin procedures to improve effectiveness, including mail merges to issue letters.
• Admin management of probations and appraisals.
• Management of all HR inboxes related to general queries, reference requests, recruitment, and payroll.
• Reporting: Using Excel as report output from different systems (use of advanced formulas to compare data).
• Development and checking of KPI's, producing charts and data analysis for Board Reports.

www.shp.org.uk (circa 450 employees covering London)

• People management: managing a team of 3 administrators, distributing work, monitoring deadlines, and tracking the development of all recruitment campaigns (upcoming and current); final checking of recruitment requisitions, adverts, and budget before approving recruitment; supporting HR administrators, HR advisers, and managers with queries.