Ana Perez Vargas

• Uploading to company portals for AXA
• Managing letters, invoices, and statements
• Handling banking and cashier tasks (DL1, DL2, DL3)
• Writing off balances and managing allocations
• Sending emails and maintaining direct contact with billing and accounts teams
• Reviewing invoices and performing cash allocation
• Followed up monthly statements with courtesy calls to customers.
• Informed customers of potential legal action and required remediation to avoid escalation.
• Developed and cultivated strong professional relationships across company departments.
• Handling telephone calls, processing payments
• Resolving payment queries
• Covering for credit controllers when out of the office
• Sending shortfall letters to insurers
• Direct contact and meetings with insurers such as AXA, Aviva, Bupa, Allianz, and Cigna

Billing Side (Key Responsibilities):

• In-depth involvement in the billing process, including processing and issuing invoices
• Reviewing and confirming billing details to ensure accuracy and compliance
• Managing advance payments, ensuring timely payment processing
• Resolving discrepancies related to billing and payment issues
• Coordinating with the billing team to ensure proper invoicing and follow-up on outstanding amounts
• Preparing and reviewing shortfall letters and ensuring proper communication with insurers
• Ensuring payment allocations are correctly applied to accounts
• Regularly liaising with internal teams and external clients to resolve billing issues
• Management programmes: Compucare , Epic, Report Generator, Excell ledgers, Outlook, MSTeams,

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Management, EPIC, Spine, MS Office, Excel, Word, Power Point , emails, phone calls.
• Maintained personnel records and updated internal databases to support document management.
• Management reports, audits.
• Organised workflow and delegate tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

• Achieved company growth by implementing strategic plans and streamlining operations.
• Competent user of Microsoft Office – using Excel, PowerPoint, Word and Outlook, Gmail.
• Experience in providing customer service
• Experience of data entry and data checking
• Experience in providing telephone or remote customer service
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Resolved administrative issues promptly by troubleshooting problems and implementing solutions.
• Helped to maintain files and handle administrative requirements.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.

• Self-motivated, with a strong sense of personal responsibility.
• Booking appointments
• Experience in providing customer service
• Experience of data entry and data checking
• Experience in providing telephone or remote customer service
• Management of Epic, MS Office, ICE, ICCA, EPR
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Answer thelephones and emails
• stocks and reports
• Accurate boards

• Excellent organizational and time management skills, resolving issues.
• Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
• Trained in-house users on advanced functionality of MS Word and Excel, word, Power point
• Management of 4 properties in London, USA, and EU.
• Managed staff rota for up to 100 people.
• Provided 24/7 international service.
• Proficient in English, Spanish, and Italian.
• Arranged meetings, appointments, and travel for family and company (local and foreign).
• Processed mail, email, and phone enquiries, minimising correspondence backlogs.
• Coordinated and secured meetings for management teams, distributing relevant resources ahead of time.
• Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
• Coordinated flight, accommodation, and travel arrangements, maintaining strict compliance with budgets and schedules. Handled restaurant reservations.
• Increased new business connections and revenue generation opportunities by improving networking strategies.
• Cultivated a strong work culture and high standards to drive employee retention and performance.
• Created and led a successful business culture focused on performance.
• Provided customers with outstanding service, extending relationships for future business opportunities.
• Directed staffing requirements, managed priorities, and coordinated workflows to uphold productivity objectives.
• Implemented clear controls for financial administration and business management.
• Supervised budgets and timelines, ensuring progress met project scope targets.
• Independently managed recruitment, employee motivation, and training.
• Coordinate and managements events of 200-300 invitations.
• Monthly meetings with the general manager of companies doing presentations of power point.
• International Travel Management: Travels 1-3 times a month to the United States and Spain to manage properties and coordinate staff schedules on-site.
• Property Management: Oversees the administration and maintenance of multiple properties across different continents.
• Staff Coordination: Manages staff rotas and ensures efficient workflow and operations in various locations as EU,USA,UK.
• Meeting Coordination: Occasionally travels to attend and coordinate in-person meetings, ensuring effective communication and planning.
• In charge in reports and audits
• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.

• Self-motivated, with a strong sense of personal responsibility.
• Management EPIC, ICCA , Spine, MS Office, stock, Cerner, ICE, ICCA, EPR.
• Experience of providing customer service
• Experience of data entry and data checking
• Experience of providing telephone, email or remote customer service, reports and audits.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
• Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.

• Updated HR database with new employee information, changes in benefits, and other details.
• Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
• Reduced time spent on administrative tasks by automating key processes.
• Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
• Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
• Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
• Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Managed store personnel by delegating tasks and supervising daily operations.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.

• Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
• Fostered a positive work atmosphere, promoting open communication between staff and management.
• Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
• Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Updated reports, managed accounts, and generated reports for company database.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Improved communication within the organization through regular updates on policies, procedures, and key events.
• Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
• Contributed to successful projects by providing essential administrative support and resource management.