Ana Marimba
Senior Moving Manager
Ashford
Summary
A detail-focused Senior Living Manager with years of experience managing international, European, and local relocations. I work closely with Group Operations to plan the best logistics for each move, ensuring everything is handled efficiently and smoothly. Experienced in complex relocations, cost negotiations, invoicing, aged debt management, and customs clearance, always keeping the customer experience as seamless as possible. I stay calm under pressure, think ahead, and tackle challenges with a practical, people-first approach. I believe in clear communication, strong organization, and delivering a service that people can rely on. I focus on building strong, lasting relationships—whether with clients, colleagues, or agents worldwide. Experienced in air freight, road freight, sea freight, LCL & groupage shipments, and agent relations, I am always looking for ways to improve processes, reduce costs, and make relocations smoother for everyone involved. I take pride in my work and always go the extra mile to ensure everything is done right.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Senior Living Manager || AGM
Bishop's Move
Guildford
08.2019 - Current
- Lead and support a team of four, focusing on developing their skills and providing guidance to improve performance
- Oversee senior living relocations and operations, making the process as smooth and stress-free as possible for clients
- Assign tasks within the team based on workload, promoting efficiency and balance
- Book move dates with Group Operations, coordinating schedules and logistics
- Handle complex relocations and specialized accounts that require my direct involvement due to their unique challenges
- Build and maintain strong client relationships, developing trust and securing long-term partnerships
- Manage customer and account complaints, addressing issues promptly and professionally
- Oversee invoicing, aged debt, and month-end accounts, maintaining financial accuracy and compliance
- Negotiate costs with agents, securing competitive rates while maintaining quality service and profitability
Senior Living Account Supervisor || AGM
Bishop's Move
05.2018 - 08.2019
- I was asked to set up and run a brand-new department for the McCarthy & Stone account, which was a huge step for me
- While still handling corporate relocations and making sure everything ran smoothly and on time, I was also learning how to move from being a supervisor to a manager
- I worked on improving processes and figuring out the best way to make the new department successful
- Trained and supported my team, making sure we were delivering the best possible service to clients
- Built relationships with key people across the business to help establish the department and make sure it could grow
- Took on financial responsibilities, handling aged debt and month-end accounts to keep everything running smoothly on the financial side
International Move Specialist
Bishop's Move
01.2016 - 05.2018
- Managed door-to-door international relocations for both private and corporate clients, ensuring a smooth and stress-free experience
- Handled dedicated corporate accounts such as Cartus, Cartus Acadia, Lexicon, Audley, providing door-to-door services for international, European, and domestic moves across air, sea, and groupage freight
- Provided support and clear guidance throughout the entire moving process, keeping clients informed and reassured
- Quoted private and corporate customers, securing competitive pricing while maintaining service quality
- Negotiated rates with global agents, optimizing costs while ensuring efficient and reliable service
- Coordinated imports and exports, working closely with agents to ensure compliance with local customs regulations
- Assisted clients with customs documentation and procedures, making the process straightforward and hassle-free
- Organized storage removals, handling both inbound and outbound shipments
- Managed insurance claims in cases of damage during transit, assisting clients with a smooth resolution process
- Proactively addressed any issues or delays, resolving problems quickly to minimize disruption
International Trainee Move Coordinator
Bishop's Move
10.2014 - 05.2016
- Started in the relocation industry with no prior experience and completed one month of intensive training before quickly stepping into a Move Coordinator role after passing my probation in January
- Worked mainly on corporate accounts, learning how to manage international moves from start to finish
- Developed a solid understanding of air freight, sea freight, LCL, road freight, and groupage shipments, making sure relocations were cost-effective and ran on schedule
- Handled daily customer enquiries, which massively improved my problem-solving skills and ability to think on my feet
- Learned and applied the end-to-end process of global relocations, from customs regulations and logistics planning to working directly with clients and international agents
- Gained practical experience in managing documentation, freight coordination, and international compliance requirements
- Assisted in planning and coordinating shipments, making sure all air, sea, LCL, and groupage moves were properly scheduled and executed smoothly
- Managed international relocations while keeping clients informed and making sure everything was handled with accuracy and care
- Provided customer support, guiding clients through their moves and dealing with any issues that came up along the way
- Developed new strategies to improve efficiency and reduce delays in global moves
Receptionist
Photography Factory
01.2013 - 10.2014
- Received and processed customers' photos and albums, making sure everything was handled correctly and matched their requests
- Organized and sent digital files to production for printing and album assembly, keeping everything running smoothly
- Welcomed both new and returning customers, helping them with their orders and explaining available services
- Prepared orders for delivery—whether by post or for in-person collection—making sure everything was ready on time
- Delivered completed work to customers, double-checking quality before handing it over
- Took care of invoicing, whether it was creating, emailing, or posting invoices to customers
Restaurant Manager
Family Business
09.2000 - 12.2012
- Managed restaurant operations, supply orders and deliveries
- Greeted all customers ensuring excellent customer service and staff coordination
- Oversaw financial and inventory management, optimising cost control
- Trained and led teams to maintain high service standards
Education
Sixth form (A levels Year 13 (Final Year of Secondary Education) - Media & Education
Escola Secundária de Paredes
01.2000 - 01.2003
Skills
Key Skills
✔️ Leadership & Team Development: Experienced in supervising, training, and mentoring teams, task delegation, and establishing new departments
✔️ Operations & Financial Management: Skilled in cost negotiation, aged debt & financial reporting, invoicing, and process improvement to enhance efficiency
✔️ Customer Service & Client Management: Strong in handling corporate & private accounts, problem-solving, setting expectations, complaint resolution, and building long-term client relationships
✔️ Relocation & Logistics: Expertise in international, European, and domestic relocations, including air, sea, road, LCL & groupage shipments, customs clearance, and freight coordination
Key Skills
Reading, watching criminal documentaries, spending time with friends, going for walks
On my free time i like to read or listening to audio books while cleaning, cleaning also helps with my mental health and OCD. I also love going for walks and spending time with family and friends
Timeline
Senior Living Manager || AGM
Bishop's Move
08.2019 - Current
Senior Living Account Supervisor || AGM
Bishop's Move
05.2018 - 08.2019
International Move Specialist
Bishop's Move
01.2016 - 05.2018
International Trainee Move Coordinator
Bishop's Move
10.2014 - 05.2016
Receptionist
Photography Factory
01.2013 - 10.2014
Restaurant Manager
Family Business
09.2000 - 12.2012
Sixth form (A levels Year 13 (Final Year of Secondary Education) - Media & Education
Escola Secundária de Paredes
01.2000 - 01.2003
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