Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana-Maria Scutaru

London,

Summary

I am committed to delivering top customer service and creating a friendly luxury atmosphere for all customers. With my excellent communication abilities and meticulous attention to detail, I am very good at handling inquiries and replying to guests in a professional manner. Fluent in different languages and not afraid of taking risks. I'm looking into getting a new career in hospitality within luxury 5 star properties. With knowledge in PMS systems, such as Opera and Amadeus, I can bring my experience and ensure successful guest experience.

Overview

7
7
years of professional experience

Work History

Receptionist Administrator

Riverside
05.2025 - 06.2025
  • Worked at the main reception desk alongside the Care and Support Team, dealt with general needs tenants and any queries that arised.
  • Provided clear, supportive and accurate advice to colleagues in relation to Facilities Management procedures, escalating issues and complaints as appropriate to ensure effective resolution.
  • Dealt with internal and external staff and contractors that required property keys and access.
  • Developed effective relationships with internal and external stakeholders as appropriate, resolves issues and queries, escalated for line management intervention as required.

Front Office Hostess

Hyatt Regency Churchill
10.2024 - 12.2024
  • Confirmed reservations, communicated with clients, and updated client records, resolved customer inquiries and complaints.
  • Maintained top customer service and an effective level of communication and awareness between departments.
  • Took approximately 50 incoming calls and emails per day from customers.
  • Promoted the company's values and property to the guests, sparkling interest for new and returning customers.

Receptionist

The Bermondsey Square Hotel
07.2023 - 07.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Worked different shift patterns allowing to get diverse work experience, including night shift tasks such as auditing, EOD procedures night reports etc.
  • Created reports and took meetings with other teams to ensure a fluent communication.

Marketing Coordinator

I.L.AMOR
07.2022 - 07.2024
  • Managed the company's social media pages, increasing engagement and followers by 47% through online competitions (created and posted reels, stories and photos on Facebook and Instagram).
  • Created content for various digital platforms, including websites, email campaigns, social media posts and meta ads (Facebook and Instagram).
  • Promoted the wine brand through local and international wine exhibitions, events, interviews on TV and radio.
  • Collaborated with other teams on projects related to product launches and promotions.

Sales Associate

Skechers
01.2022 - 07.2022
  • Boosted in-store sales by 20% by recommending accessories and footwear that met customer expectations.
  • Answered customer questions about sizing, accessories, and merchandise care, helped customers locate products.
  • Addressed products inquiries from foreign customers in other languages, such as Romanian and Russian.
  • Worked in a team and devised strategic solutions to achieve the department's monthly sales goals.

Communication Social Media Intern

SAP
06.2020 - 12.2020
  • Created video-based communication products, including editing, visuals, posts on social media (Facebook and Instagram).
  • Developed content in the business industry, came up with effective communication plans, and increased social media interaction by 32%.
  • Supported day-to-day social media management by responding to direct messages, comments, and inquiries.

Sales Intern

Double Impact Marketing
06.2018 - 09.2018
  • Attended scheduled training sessions, department meetings, and company events to build expertise and promote the company image.
  • Developed and maintained strong customer relationships by providing great service and seeking for feedback.
  • Gained experience creating presentations, proposals and other materials to support sales efforts.

Education

Master of Arts - International Management And Leadership

SRH Hochschule Heidelberg
Heidelberg
10.2021

Master of Arts - Economics

Università Cattolica Del Sacro Cuore
Milan
06.2021

Bachelor of Arts - Global Management: Entrepreneurship And Innovation

Regent's University London
London
06.2019

Skills

  • Customer engagement: customer service,
    communication strategy, event planning
  • Analytics and research: market analysis, data
    interpretation, campaign performance
    tracking
  • Design and content creation: MS Office suite
    (Word, Excel, PowerPoint), Adobe Suite
    (Acrobat, Photoshop), blogging (WordPress),
    Canva, HTML
  • Google Workspace (Google Ads, Docs,
    Forms, Sheets, Slides)

Languages

English - fluent
French - professional
Romanian - native
Russian - native

Timeline

Receptionist Administrator

Riverside
05.2025 - 06.2025

Front Office Hostess

Hyatt Regency Churchill
10.2024 - 12.2024

Receptionist

The Bermondsey Square Hotel
07.2023 - 07.2024

Marketing Coordinator

I.L.AMOR
07.2022 - 07.2024

Sales Associate

Skechers
01.2022 - 07.2022

Communication Social Media Intern

SAP
06.2020 - 12.2020

Sales Intern

Double Impact Marketing
06.2018 - 09.2018

Master of Arts - International Management And Leadership

SRH Hochschule Heidelberg

Master of Arts - Economics

Università Cattolica Del Sacro Cuore

Bachelor of Arts - Global Management: Entrepreneurship And Innovation

Regent's University London

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