Ana-Maria Matei
Brasov
Summary
A seasoned professional in the hospitality sector, I bring a rich background from roles at Viking River Cruises and Royal Caribbean International. My expertise spans guest service excellence, complaint resolution, and language proficiency, enhancing customer rapport and satisfaction. Demonstrated leadership in improving guest experience, I excel in interpersonal communication and hospitality best practices.
Overview
24
24
years of professional experience
Work History
Guest Services Agent
Viking River Cruises
08.2021 - Current
Bar Waiter/Chef De Rang
Viking
03.2014 - 08.2021
Waiter/ Supervisor/ Restaurant Hostess/Assistant Manager
Royal Caribbean International
09.2008 - 08.2013
Waiter/Supervisor
Carnival Cruise Lines
10.2000 - 01.2008
Education
GED -
ANDREI SAGUNA NATIONAL COLLEGE
BRASOVEUROPEAN STUDIES
BABES BOLYAI UNIVERSITY
CLUJ NAPOCASkills
- Customer rapport
- Guest service and assistance
- Hospitality and service industry background
- Account inquiries
- Hospitality best practices
- Complaint handling
- Guest services
- Guest relations
- Paperwork handling
- Language proficiency
- Strong interpersonal skills
- Writing and verbal communication
- Guest communication
Languages
SPANISH
Proficient
C2
FRENCH
Upper intermediate
B2
ENGLISH
Proficient
C2
GERMAN
Beginner
A1
Timeline
Guest Services Agent
Viking River Cruises
08.2021 - Current
Bar Waiter/Chef De Rang
Viking
03.2014 - 08.2021
Waiter/ Supervisor/ Restaurant Hostess/Assistant Manager
Royal Caribbean International
09.2008 - 08.2013
Waiter/Supervisor
Carnival Cruise Lines
10.2000 - 01.2008
GED -
ANDREI SAGUNA NATIONAL COLLEGE
EUROPEAN STUDIES
BABES BOLYAI UNIVERSITY
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