Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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ANA-MARIA GEANA

ANA-MARIA GEANA

London

Summary

Dynamic, results-driven, and highly accomplished Executive Head Housekeeper with extensive experience steering large-scale, premium housekeeping operations within London’s competitive luxury hospitality sector. Proven track record of managing high-volume inventories, multi-million-pound operational budgets, and diverse teams of over 80–100+ professionals. Expert in executing flawless luxury service standards, consistently achieving top-tier ratings in rigorous international quality audits (Forbes & Brand Standards). Seeking to leverage operational discipline, strategic cost control, and performance-driven leadership within a premier luxury hospitality group in the UAE/Gulf region. Results-driven Executive Head Housekeeper with extensive experience steering large-scale, premium housekeeping operations in the luxury hospitality sector. Achieved exceptional guest satisfaction through flawless execution of luxury service standards and rigorous quality audits. Focused on leveraging operational discipline and strategic cost control within a premier luxury hospitality group. Dedicated leader with strengths in team performance and cross-departmental collaboration. Drives employee retention through structured training and clear performance reviews, enhancing overall operational effectiveness. Committed to optimising processes and elevating service standards within the hospitality industry. Ambitious Executive Head Housekeeper with a strong record in managing large teams and maximising service quality. Implements innovative strategies to enhance productivity and reduce costs, resulting in improved operational outcomes. Eager to contribute expertise in luxury service and operational management to a dynamic hospitality environment. Bringing blend of strategic thinking and people management skills, with proven track record of driving team success and fostering collaborative work environment. Known for effective communication, problem-solving, and adaptability, ensuring smooth operations and achieving business goals. Passionate about leveraging transferable skills to make significant contributions to organisational growth and leadership. Experienced professional with track record of leading high-performing teams and driving strategic initiatives. Adept at managing complex projects, balancing stakeholder needs, and ensuring seamless operations. Proven ability to develop and implement effective strategies that align with organisational goals. Visionary executive with progressive hospitality background and record of accomplishment. Brings focus on growth, confidence in decision-making and expertise in leading organisations through periods of change and development. Articulate and driven with top strengths in relationship-building, planning and operational problem-solving.

Overview

19
19
years of professional experience

Work History

Executive Head Housekeeper

Marriott County Hall
London
08.2025 - Current
  • Direct full housekeeping and laundry operations for an iconic 320-room luxury Marriott property, leading a diverse team of 100+ associates.
  • Audit Excellence: Successfully prepared the property and trained the team to achieve an exceptional 95% score in the Forbes Travel Guide Audit and a perfect 100% compliance rating in the Marriott Brand Standard Audit.
  • Financial Efficiency: Optimized the departmental budget across linen, outsourced laundry, and consumables, driving a 12% reduction in operational waste through strict monitoring.
  • Inventory Control: Implemented a restructured PAR stock system that improved inventory accuracy by 25% and completely eliminated linen shortages during peak occupancy periods.
  • Team Performance: Maintained high employee retention by introducing structured training programs, clear performance reviews, and robust progressive discipline protocols.
  • Cross-Departmental Synergy: Spearheaded weekly alignment strategies with Front Office and Engineering, decreasing average room turnaround time by 18% and boosting guest satisfaction scores.

Head Housekeeper

Leonardo Royal City Hotel
London
02.2024 - 08.2025
  • Spearheaded daily housekeeping and room operations for a high-volume, corporate-focused luxury hotel.
  • Productivity Boost: Redesigned staff shift planning and task allocation models, increasing daily room cleaning productivity by 15% without sacrificing quality.
  • Cost Savings: Renegotiated local supplier terms for housekeeping consumables, reducing monthly operational expenses by 8% while ensuring full stock availability.
  • Guest Satisfaction: Decreased guest complaints regarding cleanliness by 30% through the implementation of a rigorous double-inspection framework for VIP arrivals.

Head Housekeeper

Royal Horseguards Hotel
London
01.2021 - 01.2024
  • Managed comprehensive housekeeping operations, scheduling, and quality assurance for a historic luxury hotel.
  • Labor Optimization: Maintained labor costs strictly within budget parameters by dynamic forecasting and aligning staff schedules with fluctuating seasonal occupancy rates.
  • Quality Metrics: Elevated internal cleanliness inspection scores from 84% to 96% within the first year by designing hands-on training modules for floor supervisors.
  • Issue Resolution: Resolved escalated guest complaints with a 100% service recovery rate, converting negative feedback into repeat business.

Property Manager

Native
London
06.2019 - 10.2021
  • Oversaw operations, guest relations, and property management for premium serviced apartments.
  • Achieved an average of 4.8/5 stars on major booking platforms through meticulous room presentation and personalized guest communications.

Assistant Housekeeper

The Ned Hotel
London
02.2015 - 06.2019
  • Supported operational leadership within one of London's most prominent 5-star lifestyle hotels.
  • Supervised daily floor operations for a team of 40+ room attendants, enforcing 5-star luxury brand standards and ensuring rapid room readiness.

Shop Manager

Vodafone Romania
12.2006 - 01.2015
  • Managed commercial operations, P&L, and customer service for a high-volume telecom retail outlet.
  • Consistently exceeded quarterly sales targets by up to 115% and ranked in the top 10% of store managers nationwide for customer retention KPIs.

Education

BEng (Hons) - Software Engineering

Regent College London
01.2026

Bachelor’s Degree - Business & Management

London, UK
01.2022

Level 3 Diploma - Business Administration

London, UK
01.2019

Bachelor’s Degree - Economics

Bucharest, Romania
01.2010

Skills

  • Luxury Hotel Housekeeping
  • Serviced Apartments
  • Large Team Management
  • Workforce Planning
  • Productivity
  • Budget Control
  • Cost Management
  • Outsourced Laundry & Linen Contracts
  • Forbes Travel Guide Standards
  • Brand Standard Audits
  • Room Readiness
  • PAR Stock Control
  • Health & Safety Regulations
  • Team building
  • Executive communication
  • Operational management
  • Customer service
  • Problem resolution
  • Inventory management
  • Financial analysis
  • Training and development
  • Quality assurance
  • Executive decision-making
  • Leadership excellence
  • Quality control standards understanding
  • Strategic planning
  • Decision-Making authority
  • Results orientation
  • Brand management
  • Quality assurance auditing
  • Highly effective Executive with 15 years of experience, skilled in leadership and communication skills Passionate to improve workflows and implement automation processes across departments to minimise errors and reduce manual tasks Successfully led large, multi-faceted teams, implementing strategies and business plans

Personal Information

Relocation: UAE & Gulf Region

Languages

English
Advanced
C1

Timeline

Executive Head Housekeeper

Marriott County Hall
08.2025 - Current

Head Housekeeper

Leonardo Royal City Hotel
02.2024 - 08.2025

Head Housekeeper

Royal Horseguards Hotel
01.2021 - 01.2024

Property Manager

Native
06.2019 - 10.2021

Assistant Housekeeper

The Ned Hotel
02.2015 - 06.2019

Shop Manager

Vodafone Romania
12.2006 - 01.2015

BEng (Hons) - Software Engineering

Regent College London

Bachelor’s Degree - Business & Management

Level 3 Diploma - Business Administration

Bachelor’s Degree - Economics

ANA-MARIA GEANA