Photography/design
Ana-Maria CERNAT
Sales Assistant Manager
Maidstone
Summary
Results-driven sales leader with proven success at DBM Express Movers, consistently achieving targets and driving customer loyalty. Skilled in building long-term client relationships, developing sales strategies, and coaching teams to exceed performance goals. Proficient in CRM systems and process improvement, with a track record of boosting customer satisfaction and generating repeat business. Recognised for strong negotiation, communication, and adaptability in changing market conditions.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Assistant Sales Manager
DBM Express Movers
06.2018 - Current
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Generated sales report to help upper management make effective decisions and sales plans.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Strengthened performance by applying excellent program and project leadership skills.
- Negotiated contracts with key clients to secure long-term partnerships.
- Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
- Streamlined sales processes for efficiency, reducing time to close deals.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Contacting the potential new clients via phone, emails and other online platforms
- presenting the services and organizing in-depth follow-up calls
- Strong CRM system knowledge and IT skills
Sales Assistant
Igloo
10.2014 - 09.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Updating the stock system accordingly and also dealing with new entrances in the system
- Great phone etiquette
- Maintaining the high end profile of the goods we were representing
Education
Bachelor Degree - Business Administration And Management
Roehampton University
London, United Kingdom 04.2001 -
High School Diploma -
Emil Botta
Romania 04.2001 -
Skills
Team building and development
Interests
DIY projects and crafts
Timeline
Assistant Sales Manager
DBM Express Movers
06.2018 - Current
Sales Assistant
Igloo
10.2014 - 09.2017
Bachelor Degree - Business Administration And Management
Roehampton University
04.2001 -
High School Diploma -
Emil Botta
04.2001 -