Photography/design
Ana-Maria CERNAT
Sales Assistant Manager
Maidstone
Summary
Results-driven sales leader with proven success at DBM Express Movers, consistently achieving targets and driving customer loyalty. Skilled in building long-term client relationships, developing sales strategies, and coaching teams to exceed performance goals. Proficient in CRM systems and process improvement, with a track record of boosting customer satisfaction and generating repeat business. Recognised for strong negotiation, communication, and adaptability in changing market conditions.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Assistant Sales Manager
DBM Express Movers
06.2018 - Current
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Generated sales report to help upper management make effective decisions and sales plans.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Strengthened performance by applying excellent program and project leadership skills.
- Negotiated contracts with key clients to secure long-term partnerships.
- Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
- Streamlined sales processes for efficiency, reducing time to close deals.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Contacting the potential new clients via phone, emails and other online platforms
- presenting the services and organizing in-depth follow-up calls
- Strong CRM system knowledge and IT skills
Sales Assistant
Igloo
10.2014 - 09.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Updating the stock system accordingly and also dealing with new entrances in the system
- Great phone etiquette
- Maintaining the high end profile of the goods we were representing
Education
Bachelor Degree - Business Administration And Management
Roehampton University
London, United Kingdom 04.2001 -
High School Diploma -
Emil Botta
Romania 04.2001 -
Skills
Team building and development
Sales strategy development
Action planning
Relationship building and management
Staff management
Goals and performance
Sales goals
Data reporting
CRM software proficiency
IT efficiency
Interests
DIY projects and crafts
Timeline
Assistant Sales Manager
DBM Express Movers
06.2018 - Current
Sales Assistant
Igloo
10.2014 - 09.2017
Bachelor Degree - Business Administration And Management
Roehampton University
04.2001 -
High School Diploma -
Emil Botta
04.2001 -