Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ana-Maria CERNAT

Sales Assistant Manager
Maidstone

Summary

Results-driven sales leader with proven success at DBM Express Movers, consistently achieving targets and driving customer loyalty. Skilled in building long-term client relationships, developing sales strategies, and coaching teams to exceed performance goals. Proficient in CRM systems and process improvement, with a track record of boosting customer satisfaction and generating repeat business. Recognised for strong negotiation, communication, and adaptability in changing market conditions.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Assistant Sales Manager

DBM Express Movers
06.2018 - Current
  • Developed strong client relationships for repeat business and increased referrals.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Boosted sales performance by implementing effective sales strategies and coaching team members.
  • Negotiated contracts with clients that balanced profitability with excellent customer service standards.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Strengthened performance by applying excellent program and project leadership skills.
  • Negotiated contracts with key clients to secure long-term partnerships.
  • Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
  • Streamlined sales processes for efficiency, reducing time to close deals.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Contacting the potential new clients via phone, emails and other online platforms
  • presenting the services and organizing in-depth follow-up calls
  • Strong CRM system knowledge and IT skills

Sales Assistant

Igloo
10.2014 - 09.2017
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Updating the stock system accordingly and also dealing with new entrances in the system
  • Great phone etiquette
  • Maintaining the high end profile of the goods we were representing

Education

Bachelor Degree - Business Administration And Management

Roehampton University
London, United Kingdom
04.2001 -

High School Diploma -

Emil Botta
Romania
04.2001 -

Skills

Team building and development

Interests

Photography/design

DIY projects and crafts

Timeline

Assistant Sales Manager

DBM Express Movers
06.2018 - Current

Sales Assistant

Igloo
10.2014 - 09.2017

Bachelor Degree - Business Administration And Management

Roehampton University
04.2001 -

High School Diploma -

Emil Botta
04.2001 -

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Ana-Maria CERNATSales Assistant Manager