Ana Marcov Ogea

Receiving: Handling the initial intake of products from suppliers and manufacturers

Checking: Verifying that the received items match the accompanying documentation and checking for any damage or defects

Sorting: Organising the received items based on type, size, or other relevant criteria

Stowing: Placing the sorted items in designated locations within the warehouse

Safety and Quality: Adhering to safety guidelines and quality control procedures throughout all inbound process

Picking: Locating and retrieving items from shelves based on customer orders using scanners and other technologies

Packing: Assembling items into appropriate packaging, ensuring they are protected for transit and meet Amazon's standards.

Quality Control: Ensuring products are accurately picked, packed, and labeled, and that any damaged or incorrect items are addressed.

• Facilitated positive customer experiences with attentive service.
• Streamlined communication with customers to understand needs better.
• Handled sensitive personal data responsibly whilst maintaining confidentiality.
• Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
• Utilised multi-line telephone systems for efficient call handling.
• Conducted market research surveys over the phone to gather valuable consumer insights.
• Managed high volume of inbound calls, ensuring swift response times.
• Performed data entry tasks to keep records up-to-date and organised.