Summary
Overview
Work history
Education
Skills
Certification
Hobbies and intrests
Timeline
Generic

Ana MANOLACHE

Corby

Summary

Detail-oriented professional with strong organisational skills and proficiency in the Microsoft Office Suite. Demonstrates excellent time management and the ability to work well both independently and as part of a team. Adaptable and flexible, with a proven track record of learning new skills quickly and applying them effectively. Confident communicator fluent in multiple languages, familiar with GDPR compliance, and experienced in shipping, receiving, and order fulfilment. Committed to continuous learning and professional development within dynamic environments.

Overview

11
11
years of professional experience
1
1
Certification

Work history

Sales and customer service representative

ABD
Bucharest, Romania
08.2024 - 03.2025
  • Coordinated delivery schedules for optimum order fulfilment.
  • Assisted in design of promotional materials, stimulating customer interest and engagement.
  • Established strong relationships with customers, enhancing brand loyalty.
  • Mediated disagreements amongst team members, fostering a harmonious work environment.
  • Utilised knowledge of company products and services for increased sales.
  • Identified potential sales leads using market research strategies.
  • Trained new colleagues on customer service protocols, improving overall team performance.
  • Stayed aware of latest industry trends, tailoring sales tactics accordingly.
  • Provided detailed product information for informed buying decisions.
  • Maintained high standards of professionalism whilst interacting with customers.
  • Managed daily sales operations to achieve business objectives.
  • Participated in regular staff meetings, contributing ideas for improved customer experience.

Shop assistant

La dolcerie
Bucharest, Romania
11.2022 - 03.2024
  • Ensured customer satisfaction by providing attentive service and handling complaints professionally.
  • Handled queries regarding products, providing detailed information as necessary.
  • Greeted every customer warmly, promoting friendly atmosphere.

SEN TA

Stopsley hight school
Luton
01.2020 - 03.2022
  • Aided in daily administrative tasks such as maintaining records, assisting smoother school operations.
  • Assisted in the development of IEPs for better student outcomes.
  • Enhanced pupil self-confidence and independence through continuous support and encouragement.
  • Collaborated closely with teachers to develop personalised learning plans for students.
  • Supported pupils during lessons, ensuring their understanding of the content.
  • Facilitated smooth transitions between different activities throughout school day, reducing anxiety amongst pupils.
  • Provided emotional support to students dealing with personal issues leading to improved well-being.
  • Provided one-to-one assistance in literacy and numeracy tasks, boosting academic performance of SEN pupils.
  • Encouraged active participation in class discussions, enhancing communication skills among SEN students.
  • Supervised outdoor activities to ensure safety whilst promoting social interaction amongst peers.

Support Worker

Workforce Personnel
Luton, England
10.2017 - 09.2018
  • Helped residents with bathing, dressing, feeding, lifting and transferring.
  • Assisted residents with daily functions.
  • Provided behavioural/emotional support and supervision for those with dementia and Alzheimer's.
  • Experience with various medical conditions including Parkinson's, dementia, diabetes, cancer, Alzheimer's.
  • Monitored fluid intake and output levels.
  • Using mobility equipment standing aids, full body hoist.
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Completed housekeeping tasks resulting in a clean, safe home environment.
  • Provided companionship during outings contributing to an active social life for clients.
  • Assisted in maintaining a clean environment for improved client health.
  • Helped achieve patient independence through guided tasks and activities.
  • Administered medication according to schedule, promoting optimal health outcomes.

Care assistant/ Support worker

Temp24 Ltd
Watford, England
09.2016 - 02.2018
  • Taking service user out for meals.
  • assisting service user to complete daily tasks.
  • Supporting the service user weekly budget management.
  • Taking service user for a ride in the car.
  • Administrating the medication.
  • Using the mobility equipment when is require.

Care Assistant

Bluebird care Luton
Luton, England
04.2016 - 12.2016
  • Visit clients on they own homes.
  • Administrate medication.
  • Preparing and serving they meals.
  • assisting with personal care and toilet.

Personal care assistant

Private client
Rickmansworth
12.2013 - 04.2015
  • My client was full body paralyzed.
  • Prepare and administered morning medication
  • Prepare and assisting with breakfast.
  • assisting and transfer using the full body hoist to the toilet.
  • assisting with body wash/ sower and mentioned the integrity of his skin .
  • Dressing up, and transfer using hoist on the wheelchair.
  • Administered medication as prescribed for better health management.
  • Prepared meals according to dietary requirements, maintained good nutrition.
  • Monitored health condition, ensured timely intervention in case of emergencies.

Education

level 1

Barnfield College
Luton, England

BA (HONS) Buckinghamshire New University - Business Administration

Buckinghamshire New University
Luton
10.2018 - 06.2021

The Care certificate - Health Education England

Care Certificate
Luton
04.2016 - 10.2016

Epilepsy awareness,administration of rescue meds -

NHS
Luton
11.2020 -

Skills

  • Strong organisational skills
  • Works well independently
  • Good time management
  • Able to work under pressure
  • Good teamwork skills
  • PC skills
  • Microsoft and Office basic knowledge ,but willing to learn more
  • Good at learning new skills quickly and put them in practice
  • Adaptable
  • Flexible
  • Confident
  • Punctual
  • Fluency in multiple languages
  • Familiarity with gdpr compliance
  • Microsoft office suite proficiency
  • Microsoft Office Suite
  • Shipping and receiving
  • Order fulfillment

Certification

  • Level 1 in business administration.
  • The care certificate September 2016 to Present.
  • Mandatory Training November 2016 to November 2017.
  • Mental Capacity Act January 2018 to January 2019
  • Safe administration of medication January 2018 to January 2019
  • Moving & Handling January 2018 to January 2019
  • Infection Control January 2018 to January 2019
  • Food Safety and Hygiene January 2018 to January 2019
  • Basic Life Support January 2018 to January 2019
  • Dementia Awareness Training January 2018 to January 2019
  • Health & Safety January 2018 to January 2019
  • Challenging behaviour January 2018 to January 2019
  • DBS Certificate up to date
  • Driving License

Hobbies and intrests

  • I like cars sports and to driving them.
  • I enjoy listening to music and dancing.
  • I love cooking and baking when I have time, not all the time the results are the expected one , but this don't stop me from trying again.
  • I enjoy long walking down the sea side , country side and the mountain said.
  • I like playing tennis ,including table tennis.
  • I intend to start taking proffesional dance lesonss.

Timeline

Sales and customer service representative

ABD
08.2024 - 03.2025

Shop assistant

La dolcerie
11.2022 - 03.2024

Epilepsy awareness,administration of rescue meds -

NHS
11.2020 -

SEN TA

Stopsley hight school
01.2020 - 03.2022

BA (HONS) Buckinghamshire New University - Business Administration

Buckinghamshire New University
10.2018 - 06.2021

Support Worker

Workforce Personnel
10.2017 - 09.2018

Care assistant/ Support worker

Temp24 Ltd
09.2016 - 02.2018

The Care certificate - Health Education England

Care Certificate
04.2016 - 10.2016

Care Assistant

Bluebird care Luton
04.2016 - 12.2016

Personal care assistant

Private client
12.2013 - 04.2015

level 1

Barnfield College

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Ana MANOLACHE