Ana-Lee Earle
Newcastle upon Tyne,Northumberland
Summary
Results-driven leader with expertise in team management, customer service, and staff training. Committed to food and health safety, cash and stock management, and effective problem-solving. Skilled in communication, time management, and Microsoft Office. Focused on enhancing operational efficiency and team performance.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Shift Manager
Five Guys
Gateshead, Gateshead
2026.02 - 2026.06
- Lead restaurant shifts and motivate the team to deliver exceptional customer service.
- Manage labour, food quality, cleanliness, cash handling and operational standards.
- Coach and develop team members while ensuring compliance with food safety and Health & Safety procedures.
- Act as Fire Marshal and support a safe working environment.
- Recruited new hires to strengthen the existing workforce..
Supervisor
Five Guys
Gateshead
2025.11 - 2026.02
- Supported shift operations, delegated tasks, coached staff and maintained operational standards.
- Delegated tasks appropriately, achieved balanced workload among team members.
Crew Member
Five Guys
Gateshead
2024.03 - 2025.11
- Delivered excellent customer service, prepared fresh food, maintained hygiene standards and contributed to team success.
- Supported management in administrative tasks enhancing operational efficiency.
Secondary Education Teaching Assistant - PE
Duke's Secondary School
Ashington , NBL
2021.03 - 2021.06
- Assisted in coordinating extracurricular activities, promoting balanced development in pupils.
- Facilitated group study sessions, enhancing peer learning and collaboration amongst students.
- Delivered support for students experiencing learning difficulties, resulting in improved comprehension.
- Supported teachers in developing lesson plans, ensuring alignment with curriculum objectives.
Education
BSc (Hons) - Sport and Exercise Science
Northumbria University
Newcastle upon Tyne12.2025
A-Levels - Psychology
Duke's Secondary School
Ashington, Northumberland 2020.09 - 2022.06
A-Levels - Sport DI3
Duke's Secondary School
Ashington, Northumberland 2020.09 - 2022.06
Skills
- Team leadership
- Service excellence
- Staff development
- Health safety
- Cash and stock management
- Inventory control
- Problem solving
- Effective communication
- Time management skills
- Microsoft Office proficiency
Certification
- Emergency First Aid at Work (Level 3)
- Fire Marshal Training
- Food Safety Training
- Health & Safety Training
- Manual Handling
- Allergen Awareness
- Shifting Gears Leadership Programme
References
Available upon request.
Interests
Health and fitness, Football, Leadership development, Sports science, Employee coaching
Accomplishments
- Promoted twice within two years: Crew Member → Supervisor → Shift Manager.
- Achieved Full Bonus by meeting key operational and financial targets.
- Awarded Employee of the Month three times.
- Completed the Shifting Gears Leadership Programme.
- Trained and developed colleagues, supporting promotions through the 'Promote Your Successor' philosophy.
- Balanced full-time work with university, graduating with a 2:1.
Timeline
Shift Manager
Five Guys
2026.02 - 2026.06
Supervisor
Five Guys
2025.11 - 2026.02
Crew Member
Five Guys
2024.03 - 2025.11
Secondary Education Teaching Assistant - PE
Duke's Secondary School
2021.03 - 2021.06
A-Levels - Psychology
Duke's Secondary School
2020.09 - 2022.06
A-Levels - Sport DI3
Duke's Secondary School
2020.09 - 2022.06
BSc (Hons) - Sport and Exercise Science
Northumbria University