Ana Lapa
Bicester
Summary
Highly motivated, organized reliable and adaptable. Enjoy seeking new challenges and have the determination to see things through to successful completion. Vast skills and experience in different roles, but always willing to learn and develop new skills. Also, I have a current DBS in the update system.
Overview
22
22
years of professional experience
Work History
Night Care Manager
Lincroft Meadow
Kidlington
10.2024 - Current
- As Care Night Manager, I am responsible for overseeing the night-time operations, ensuring the safety and well-being of residents, and managing a team of care staff.
- Managed a team of 9/10 care staff during night shifts, ensuring smooth operations and delivery of high-quality care.
- Conducted regular checks on residents, responded to emergencies, and provided support for nightly needs, ensuring safety and well-being.
- Implemented a new night-time care routine that improved resident satisfaction by 20%.
- Reduced incident reports through proactive monitoring and staff training.
- Enhanced team accountability and engagement, leading to an 80% decrease in staff absence.
- Improved staff performance through targeted training sessions and constructive feedback, fostering professional development.
- I also manage staff schedules, conduct performance reviews, and provide training to ensure high standards of care.
- My role involves coordinating with the day staff to ensure continuity of care, maintaining accurate records, and implementing care plans, medication received, stock checks and change over cycle.
- Monitored security systems and followed protocols to maintain a secure environment.
- Maintained an exemplary record of compliance with health and safety regulations.
- Fostered a positive and supportive environment for both residents and staff.
Senior HCA/Healthcare Assistant/ Senior SW/ Support Worker
Newcross Healthcare Solution
Swindon
08.2014 - Current
- Supported clients with complex conditions, tailoring care plans to meet individual needs.
- Executed responsibilities as healthcare assistant and senior social worker, fostering collaborative care approaches.
- Delivered support services in diverse settings, enhancing patient comfort and safety.
Team Leader
Floryn House
Kidlington
04.2024 - 06.2024
- Organised and oversaw shift operations, ensuring smooth workflow and effective team coordination.
- Facilitated training sessions for junior staff to enhance their skills and improve service delivery.
- Responsible for ensuring that medication is administered in line with Company policy and CQC Essential Standard Guideline working as part of the care team to ensure that the personal, emotional, spiritual and social care requirements of residents are met.
- Maintained home environment and assisted with daily activities to enhance resident comfort and wellbeing.
Team Leader
Lincroft Meadow
Kidlington
05.2023 - 04.2024
- Organised and oversaw shifts for 5/6 staff, ensuring smooth operations and optimal team performance.
- Coordinated home activities and staff schedules in collaboration with management to enhance resident engagement.
- Provided guidance to junior staff to enhance their skills and performance in daily operations.
- Responsible for ensuring that medication is administered in line with Company policy and CQC Essential Standard Guideline working as part of the care team to ensure that the personal, emotional, spiritual and social care requirements of residents are met.
- Maintained a tidy and organised home environment, directly supporting residents with their everyday needs.
Support Worker Learning Disability
Oxford County Council
Bicester
03.2022 - 07.2022
- Supported individuals with learning disabilities, autism, and complex needs to exercise choice and control in their lives while adhering to risk management protocols.
- Facilitated engagement through intensive interaction, strengthening relationships and enhancing individual well-being.
- Assisted individuals and groups in planning and preparing activities that promote social interaction and personal development.
- Administered medication to clients while ensuring adherence to safety protocols.
Support Worker Learning Disability
Dimensions
Chippenham
09.2020 - 12.2021
- Worked for Dimensions in floating team for 3 months across Chippenham, Marlborough, Melksham, and Malmesbury before transitioning to permanent role in Malmesbury.
- Supported two individuals with learning disabilities in their home, providing personal care, administering medication, facilitating person-centred activities, and managing household chores.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
Healthcare Assistant/Support Worker
Hamilton Cross
Calne
08.2017 - 12.2021
- Worked for Hamilton Cross across diverse settings, including learning disabilities support living, hospitals, nursing homes, and residential facilities.
- Assisted clients with varying dependencies, including dementia and physical disabilities, to deliver tailored care plans that addressed individual needs.
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Documented care provided, ensuring accurate and up-to-date records were kept.
Senior/Support Care Assistant
MHA - Fairways Retirement Village
Chippenham
09.2018 - 07.2019
- Assisted residents with personal care, including washing, dressing, and medication management, enhancing their comfort and dignity.
- Supported residents with daily living activities to promote independence and improve quality of life.
- Responsible for ensuring that medication is administered in line with Company policy and CQC Essential Standard Guidelines.
- Organised and oversaw shifts of 4-5 staff, ensuring smooth operations and optimal resident care.
Senior/Shift Leader Support Worker
Choice Care Group
Ballards Ash Farmhouse
09.2014 - 08.2016
- Ensure that medication is administered in line with Company policy and CQC Essential Standard Guidelines.
- Deliver a clearly defined programme of care for each service user within the home and ensure that such service user files are recorded and maintained accurately.
- Organised and oversaw shifts of 5/7 staff to support individuals with learning disabilities.
- Supported activities of daily living in a person-centred manner to enhance service user well-being.
- Assist with personal care, toileting needs, change beds, tidy rooms, etc.
- Coordinated discussions with relatives to address concerns and improve care quality.
- Compiled reports and engaged in service users' reviews.
- Help in promoting a stimulating and homely environment.
Senior Care Assistant
Barchester HealthCare Ltd
Braydon
10.2012 - 08.2014
- Functioned as Keyworker for two residents, providing personalised care to meet their individual needs.
- Provided compassionate care as a Health Care Assistant in high dependency dementia unit, ensuring comfort and dignity for all residents.
- Facilitated activities of daily living tailored to individual needs, enhancing quality of life for residents.
- Promoted a welcoming atmosphere that encouraged resident interaction and comfort.
- Served meals and drinks, assisting residents with feeding to promote independence and nutrition.
- Assisted with personal care, toileting needs, changed beds, tidied rooms, etc.
Health Care Assistant
Gold Care Homes
Wantage
06.2010 - 10.2012
- Assisted residents with personal care, continence care, and support with food and fluids, promoting dignity and overall health.
- Assisted residents with personal care, continence care, and support with food and fluids to promote dignity and health.
- Supported residents with dementia and nursing needs, improving their quality of life through personalised and attentive care.
- Worked as Health Care Assistant at St Katherine’s House in high dependency nursing unit, providing compassionate care for male and female residents.
Retail Supervisor
ESS Compass Group
01.2005 - 06.2010
- Led and motivated a team of 10 staff, overseeing daily assignments, training, payroll, and performance management to ensure operational efficiency.
- Delivered outstanding customer service by effectively assisting customers with inquiries and transactions, contributing to positive shopping experiences.
- Managed stock levels and inventory control using in-house software to maintain product availability and support sales.
Warehouse Supervisor
DSDA (MOD)
Bicester
03.2008 - 12.2009
- Coordinated E1 traffic management across Parcel Force and Palletways divisions, enhancing operational flow.
- Executed administrative tasks to achieve daily KPIs, supporting overall team objectives.
- Supervised loading and unloading of goods, ensuring compliance with safety standards to prevent accidents.
- Facilitated communication between warehouse and office staff to ensure smooth operations and timely dispatch of goods.
- Managed a team of warehouse operatives, overseeing daily tasks to boost efficiency and productivity.
Education
Diploma in British Bachelor Honours - Social Sciences/Sociology
Certificate in - Social Sciences/Sociology
Certificate in Business Management & Accountancy -
Skills
- Care documentation
- Care management software
- Care analyticslent people skills
- Emergency response planning
- Budget management
- Effective communication
- Organisational skills
- Copes under pressure
- Self-motivated
- People skills
- Reliable
- Punctuality
- PowerPoint
- Outlook
- Presentation skills
- Emergency response planning
Custom
Available on request
Timeline
Night Care Manager
Lincroft Meadow
10.2024 - Current
Team Leader
Floryn House
04.2024 - 06.2024
Team Leader
Lincroft Meadow
05.2023 - 04.2024
Support Worker Learning Disability
Oxford County Council
03.2022 - 07.2022
Support Worker Learning Disability
Dimensions
09.2020 - 12.2021
Senior/Support Care Assistant
MHA - Fairways Retirement Village
09.2018 - 07.2019
Healthcare Assistant/Support Worker
Hamilton Cross
08.2017 - 12.2021
Senior/Shift Leader Support Worker
Choice Care Group
09.2014 - 08.2016
Senior HCA/Healthcare Assistant/ Senior SW/ Support Worker
Newcross Healthcare Solution
08.2014 - Current
Senior Care Assistant
Barchester HealthCare Ltd
10.2012 - 08.2014
Health Care Assistant
Gold Care Homes
06.2010 - 10.2012
Warehouse Supervisor
DSDA (MOD)
03.2008 - 12.2009
Retail Supervisor
ESS Compass Group
01.2005 - 06.2010