Ana Khan
Cardiff
Summary
I am an individual who works very hard to achieve my target goals. I am capable of working independently, and even as part of a team. Currently, I work as a Partnerships Administrator, with a history of completing high-performance tasks and meeting or exceeding objectives. I am dedicated and hardworking with internal drive to deliver excellence. I am a tactical team builder with strong background in training and development. I'm experienced in the administrative and events field, and come to you with a strong track record of driving operational improvement. I'm a passionate administrator with experience in data accuracy and management. I'm also an independent problem-solver focused on customer service and team development. I am seeking an opportunity to work under a tight deadline and keen to join a team that will help increase my knowledge, ability and potential.
Overview
11
11
years of professional experience
Work history
Partnerships Administrator
Life Sciences Hub Wales
Cardiff
01.2025 - Current
- Developed and maintained strong relationships with external partners to support collaborative initiatives.
- Coordinated communication between departments to ensure alignment on partnership objectives and strategic goals.
- Managed scheduling and logistics for partnership meetings, events and more, ensuring all necessary materials were prepared and distributed.
- Distributed partnership agreements and contracts to stakeholders, ensuring compliance with organisational policies.
- Managed CRM database to ensure accurate and up-to-date customer information.
- Part of a Pilot to introduce and assist staff to a new SRS system.
- Successfully delivered on tasks within tight deadlines.
- Successfully provided content for Event Web listing
Clinical Skills and Simulation Technician
Oxford Brookes University
Swindon/Oxford
11.2022 - Current
- Maintained clean, organised laboratory workspace to comply with hygiene and safety standards.
- Recorded all data and results accurately and responsibly.
- Cleaned and tested equipment to support stable lab processes.
- Examined and tested machines, instruments and control systems to identify faults.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Collaborated with external suppliers and stakeholders on a weekly basis
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Promoted professionalism among staff to develop productive relationships.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Planned and efficiently organised activities, details and timelines for large- and small-scale events.
- Managed large-scale events from initial planning to successful completion.
Senior Administrator
Oxford Brookes University
Oxford
06.2022 - Current
- Coordinated document movements, checked accuracy and maintained compliance with standard requirements.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Completed reports detailing performance and costs
- Carried out day-to-day duties accurately and efficiently.
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritisation and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Improved operations through consistent hard work and dedication.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked flexible hours.
- Collaborated with team members to achieve target results.
- Created and monitored numerous job applications consecutively, shadowing stages such as, qualifying and shortlisting responses to improve workflow efficiency.
- Managed finance administrations including liaising with stakeholders.
- Provide comprehensive administrative support for Field Trips (e.g. booking mini buses, hotels, flights, accommodation etc. In liaison with Facilities and Services Managers, making sure risk assessments are undertaken, collating paperwork etc)
- Managed over 50 emails per day across various delegated mailboxes
OSCE Administrator
Oxford Brookes University
Swindon/Oxford
06.2021 - 06.2022
- Liaise with team members and academic leads to resolve enquiries and immediate requests.
- Photocopy and laminate documents for current and future examinations
- Manage office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Coordinate meetings and arranged conferences, clearly communicating relevant information to all attendees.
- Produce high-quality documents, spreadsheets, and presentations for team members and new starters.
- Interact with customers professionally by phone and email to deliver accurate service information.
- Share knowledge of exam centre, exam set-up process, equipment usage with new starters
- Plan, organise and monitor resources for efficient use in exams.
- Led by example to maintain team motivation, ensuring daily tasks are performed accurately and efficiently.
- Manage staff rotas, planning workloads effectively and strategically.
Branch Support Consultant
Nationwide Building Society
Swindon
09.2019 - Current
- Provide knowledge, guidance and support to direct services and the branch network regarding change of address processes.
- Process members' information in an accurate and professional manner.
- Handle phone calls as well as manage emails, focusing on priority and timescale.
- Successfully capture all call queries- daily, on Excel
- Deal with safeguarding and vulnerable customer escalations.
- Case management; investigating and providing options/solutions to customers for a safe journey with the company
- Communicated and recorded agreed strategy from varied customer interactions in line with Nationwide's policies and procedures.
- Training and providing development for new starters joining the team
- Taking on extra administration tasks for expanding knowledge, e.g. working with another team to take off their work load.
Customer Advisor
Nationwide Building Society
Swindon
10.2018 - 09.2019
- Serving customers via a telephony service.
- Meeting customer needs in a rapid yet professional manner.
- Working under pressure during high call volumes
- Always remaining professional with any type of customer behaviour •
- Showing empathy to vulnerable customers
- Had the opportunity to pilot new systems and submit new ideas for improvements before it was rolled out to the business.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Sales Associate
Next PLC
Swindon/Cardiff
11.2014 - 09.2017
- Gained experience with working in teams and working individually.
- Promptly responded to inquiries and requests from customers in a professional manner.
- Gained experience and knowledge in different departments within retail
- Being a part of presenting home displays for the public during every season change.
Education
Bachelor of Arts - BA Textiles
Cardiff Metropolitan University
Cardiff2018
A-Levels - Psychology, Art Textiles And Science
Ridgeway School And Sixth Form College
Swindon2015
GCSE -
Ridgeway School And Sixth Form College
Swindon2013
Skills
- Interpersonal skills
- Communication
- Self-Motivating/Ambitious
- Telephony Experience
- Customer and Colleague based environment
- Reporting and documentation
- Organising
- Training and development
- Problem solving
- Using own Initiative
- Attention to detail
- Microsoft Office
- Team supervision
- Event Logistics
Interests and Hobbies
- Being creative
- Surface pattern designing
- Socialising and meeting new people
- Content creating on social media
- Fundraising
- Baking
References
- Line Manager - Naomi Joyce - naomi.joyce@lshubwales.com
- Previous Colleague - Sana Khan - k.sana202020@icloud.com
Timeline
Partnerships Administrator
Life Sciences Hub Wales
01.2025 - Current
Clinical Skills and Simulation Technician
Oxford Brookes University
11.2022 - Current
Senior Administrator
Oxford Brookes University
06.2022 - Current
OSCE Administrator
Oxford Brookes University
06.2021 - 06.2022
Branch Support Consultant
Nationwide Building Society
09.2019 - Current
Customer Advisor
Nationwide Building Society
10.2018 - 09.2019
Sales Associate
Next PLC
11.2014 - 09.2017
Bachelor of Arts - BA Textiles
Cardiff Metropolitan University
A-Levels - Psychology, Art Textiles And Science
Ridgeway School And Sixth Form College
GCSE -
Ridgeway School And Sixth Form College
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