Ana Jardim
Visual Merchandiser Specialist
Southampton
Summary
Hardworking and passionate job seeker with strong organizational skills eager to learn. Ready to help team achieve company goals. Creative Visual Merchandiser with expertise in overstock management and retail sales campaigns. Contributes unwavering work ethic and commitment to quality. Known for customer-focused initiatives and knowledgeable about modern merchandising. Methodical Visual Merchandiser offering 2 years of experience creating memorable and effective visual displays for both interior and exterior applications. Skilled in acquiring and applying product knowledge to drive sales and manage overstock. Aiming to fulfill role of increased responsibility to contribute immediate value to team.
Overview
11
11
years of professional experience
Work History
Restaurant Waitress
Restaurant Rocha Mar
Calheta
05.2012 - 10.2012
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Cultivated warm relationships with regular customers.
- Completed credit payments via card processing systems.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Waitress/ Receptionist
Hotel Savoy
Calheta
06.2013 - 09.2014
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Educational Assistant Intern
Pre-School
Calheta
01.2013 - 10.2015
- Developed and delivered presentations on course topics.
- Took part in professional development workshops to boost skills.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Monitored children
- Helped teacher prepare instructional material and displays.
- Developed and implemented strategies to improve student engagement.
Waitress/assistant Manager
Restaurant New Era
Calheta
10.2016 - 06.2017
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Store Manager
Costa Coffee
St Peter Port
08.2017 - 10.2019
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Head Waitress
Blue Jasmine restaurant
Southampton
02.2020 - 01.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Visual Merchandising Specialist
Zara
Southampton
11.2021 - Current
- Created interior displays to promote products in alignment with corporate sales objectives.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Developed cost-effective solutions for store displays to keep costs low and maximize profitability
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Organized store merchandise racks by size, style, and color.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Proposed new ideas and concepts to enhance merchandise displays.
- Scheduled regular maintenance and repair of displays for longevity.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed visual merchandising plans and strategies to promote store offerings.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Analyzed customer feedback and shopper trends to inform display designs.
- Collaborated with store managers to determine best placement for merchandise displays.
- Presented store update suggestions and layouts to management and stakeholders.
- Developed merchandising strategy to efficiently move overstock.
Education
High School Diploma -
Escola Da Calheta
CalhetaNo Degree - Education
Escola Profissional Atlantico
Skills
Beverage and food service
Credit card processing
POS processing
Table setting knowledge
Marketing prowess
In-store event promotion
Merchandising plan creation
Overstock management
Staff Management
Coaching and mentoring
Microsoft and Excel
Timeline
Visual Merchandising Specialist
Zara
11.2021 - Current
Head Waitress
Blue Jasmine restaurant
02.2020 - 01.2021
Store Manager
Costa Coffee
08.2017 - 10.2019
Waitress/assistant Manager
Restaurant New Era
10.2016 - 06.2017
Waitress/ Receptionist
Hotel Savoy
06.2013 - 09.2014
Educational Assistant Intern
Pre-School
01.2013 - 10.2015
Restaurant Waitress
Restaurant Rocha Mar
05.2012 - 10.2012
High School Diploma -
Escola Da Calheta
No Degree - Education
Escola Profissional Atlantico