Ana Isofi
London,United Kingdom
Summary
Accomplished software testing professional with extensive expertise in functional, regression, and smoke testing. Proficient in utilising Test Rail, TestLink, and JIRA for efficient bug tracking and reporting. Demonstrates strong knowledge of testing strategies and software development life cycle (SDLC), complemented by skills in API testing using Postman. Adept at prioritising tasks and maintaining client relationships while ensuring process improvement through agile methodology. Committed to enhancing security testing practices and adapting to new technologies to drive quality assurance excellence.
Well-organised team player promptly performs required tasks, acts individually and thinks creatively. Eager to develop and execute tests on actual mobile and desktop devices by collaborating and learning from experienced QA engineers.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
QA analyst
VNG
London, UNITED KINGDOM
03.2024 - Current
- Achieved meticulous error documentation through detailed test reports and logs.
- Developed effective test scenarios and cases for exhaustive application checking.
- Facilitated inter-departmental coordination for integrated systems testing, fostering cross-functional collaboration.
- Executed exploratory testing prior to formal process implementation, identifying potential issues early.
- Performed risk assessments before release decisions, ensuring informed judgement.
- Maintained accurate test logs and documented all tests, providing timely status updates.
- Enhanced software quality by conducting thorough testing and debugging processes.
- Ensured compliance with WCAG standards through comprehensive accessibility tests.
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
- Managed process improvements with rigorous automation testing strategies.
Beauty salon manager
Loreta jag
London
06.2021 - 03.2024
- Developed promotional strategies, enhancing salon's market presence.
- Handled customer complaints promptly and professionally, maintaining brand reputation.
- Collaborated with beauty therapists for optimum client satisfaction.
- Coordinated staff rosters efficiently, ensuring adequate coverage at all times.
- Trained new staff members, contributing to team productivity.
- Negotiated with suppliers, ensuring cost-effective purchasing of salon products.
- Maintained high standards of cleanliness, resulting in pleasant environment.
- Resolved conflicts amongst staff members, fostering harmonious relationships.
- Managed daily cash transactions and bookkeeping tasks diligently for accurate records.
- Improved service quality by conducting regular training sessions for staff.
- Promoted salon on social media platforms for increased visibility.
- Conducted regular stock checks to prevent product shortages.
- Evaluated employee performance regularly, providing constructive feedback.
- Handled administrative tasks effectively whilst managing daily operations of salon.
- Used impeccable organisation and team management skills to deliver to busy treatment schedules.
- Directed marketing initiatives to increase business directives.
- Collected time sheets to determine attendance and punctuality.
- Prepared equipment and materials to teach sessions for beautician trainees.
- Monitored expenses and revenue to manage budget needs.
- Identified preferences to cut and style hair most suited to facial features.
- Received and collected payments from clients to track daily transactions.
- Recruited, trained and supervised employees to perform best practices in salon management.
- Registered and updated client information on database to maintain complete records.
- Conducted evaluations to measure staff progress and performance.
- Increased sales by 10%
After-Sales Coordinator
Orange Business Services
Moldova,Chisinau
03.2014 - 04.2018
- Enhanced team productivity with efficient delegation of tasks.
- Created detailed schedules to streamline work processes.
- Explored new opportunities whilst maintaining focus on core responsibilities.
- Managed Nokia-authorized repair service, processing 400+ devices monthly. - Handled warranty claims, spare parts logistics, and monthly reporting to accounting and suppliers. - Improved customer satisfaction through quality-focused service delivery. - Fore cased across departments for strategic planning purposes.
- Negotiated contracts with suppliers, securing favourable terms.
- Conducted research to support decision-making processes.
- Improved workflow efficiency by developing process improvements.
- Coordinated project tasks for successful and timely completion.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Handled administrative tasks, freeing up time for senior staff members.
- Coordinated project meetings, documenting key action items and decisions.
- Build and maintained strong relationships with partners and key stakeholders.
- Received and actioned feedback to improve personal performance.
Education
Manual Software Testing Course - Software testing
The knowledge academy
London 01.2024 - 06.2024
ISTQB Foundation Level - Software Testing
International Software Testing
United StatesBachelor of Science - Business Tourism Management
Canterbury Christ Church University
Canterbury 06.2021 - 02.2025
Skills
- Functional Testing
- Regression Testing
- Smoke Testing
- UAT
- JIRA
- API Testing
- Postman
- Knowledge of testing strategies
- Ability to prioritise tasks
- Software development knowledge
- Client relationship maintenance
- Bug tracking and reporting
- Test script creation
- Security testing familiarity
- Excellent communication
- Process improvement techniques
- Agile methodology
- Documentation review
- Effective at multitasking
- Quality control systems
Custom
E-commerce Website Testing (Self-Project), Performed functional and regression testing on an e-commerce website., Created test cases and executed them using TestRail, Excel, JIRA., Reported bugs and defects using JIRA.
Personal Information
Languages
English
Romanian
Russian
Certification
ISTQB CERTIFICATION
Timeline
QA analyst
VNG
03.2024 - Current
Manual Software Testing Course - Software testing
The knowledge academy
01.2024 - 06.2024
Beauty salon manager
Loreta jag
06.2021 - 03.2024
Bachelor of Science - Business Tourism Management
Canterbury Christ Church University
06.2021 - 02.2025
After-Sales Coordinator
Orange Business Services
03.2014 - 04.2018
ISTQB Foundation Level - Software Testing
International Software Testing
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