Ana Henriques
Dublin,Dublin
Summary
Bilingual (Portuguese, English) professional with a BSc in Business Administration and over ten years of diversified experience. Efficient in customer service, finance, accounts payable and receivable, HR, invoice issuance, data entry and administration. Proven track record of dealing with customers from varied cultures.
Energetic professional with strong communication and interpersonal skills gained through coursework, customer service and leadership experiences. Detail-oriented with drive to build and maintain positive relationships with clients. Looking to develop career and bring value to professional organization.
Overview
12
12
years of professional experience
Work history
CDS Agent
Accenture
Dublin
11.2021 - Current
- Analyzing official documents to verify business.
- Operating internal system tools to ensure business data meets the company's internal policies
- Connecting data points to help facilitate flow of info and certify data integrity
- Analyzing data provided and finding links to increase overall data completeness
- Achievements: Communication Officer - Hourly assigning jobs to agents, keeping the queue of requests tidy and up to date, making sure to follow up with agents about requests that has being not actioned within the time expected.
Concrete Testing Co-ordinator
Mattest
09.2020 - 11.2021
- Improving failed tests results, keeping the sample for a better investigation
- Coordinating cube tests;
- Dealing with failed tests;
- Deep analyses of results;
- Data input;
- Compression Tests on Concrete Cubes;
- Document Filing and organizing;
- Providing cubes to be tested on the day;
- Dealing with internal emails and requests by customers;
- Checking & Reporting Cubes Test Results;
- Booking in cubes, prisms, blocks and beams;
- Training new techs;
- Helping the testers with missing cubes and so on;
- Receiving cubes;
- Preparing the worksheet for MS tests;
- Amending reports when requested;
- Quotes;
- Invoicing;
- Issuing Pro-Form Invoice;
- Dealing with calls;
- Looking for PODs;
- Ordering printer supplies;
- Marking cubes, beams and prisms.
Concrete Laboratory Administrator
Mattest
11.2019 - 09.2020
- Giving training for new employees and to another Laboratory in Cork
- Data input;
- Compression Tests on Concrete Cubes;
- Document Filing and organizing;
- Providing cubes to be tested on the day;
- Dealing with internal emails and requests by customers;
- Checking & Reporting Cubes Test Results;
- Booking in cubes, prisms, blocks and beams;
- Training new techs;
- Helping the testers with missing cubes and so on;
- Receiving cubes;
- Preparing the worksheet for MS tests;
- Amending reports when requested;
- Quotes;
- Invoicing;
- Dealing with calls;
- Looking for PODs;
- Ordering printer supplies;
- Marking cubes, beams and prisms.
Administrator Assistant
QED - Recruitment
05.2019 - 10.2019
- Cube System deployment at Mattest
- Data input;
- Compression Tests on Concrete Cubes;
- Document Filing and organizing.
Financial Assistant
Consinco S/A
04.2014 - 12.2015
- Developed the collection department and designed all processes andprocedures, provided financial control through training by the company Vortice
- Accounting management, financial and administrative control;
- Accounts payable and receivable;
- Customer service activities;
- Accounts reconciliation of double entries and general ledger;
- Managing monthly forecast and other financial models;
- Delivering of recommendation through data management analysis;
- Providing quote preparation and presentation;
- Updating internal database with component records and requested quotations;
- Acquired outstanding telephone manner and good writing communication to interact withclients;
- Liaised between suppliers and pears about technical, commercial and accounting matters.
Administrative Assistant
Aveibras- Industria de Alimentos LTDA
10.2011 - 04.2014
- Gained experience (challenge) in hiring and interacting with people fromdifferent cultures
- Accounting management, financial and administrative control;
- Accounts payable and receivable;
- Customer service activities;
- Evaluated and researched various data sets to provide deep insights;
- Managed monthly forecast and other financial models;
- Managing Human Resources including payroll;
- Production Planning and control (Lollipop product);
- Invoice Issuance;
- Logistics Planning (Receiving and delivery)
Education
Bachelor's Degree - Business Administration
Anhanguera Educational
Skills
- Computer Skills: Microsoft Package, Microsoft Excel, ERP systems, Microsoft Office Suite, Salesforce, CRM
- Lead generation
- Time management
- Organizational skills
- Problem-solving skills
- Customer service abilities
Additional Information
- Citizenship (Italian and Brazilian)
Languages
Portuguese
Native
English
Fluent
Timeline
CDS Agent
Accenture
11.2021 - Current
Concrete Testing Co-ordinator
Mattest
09.2020 - 11.2021
Concrete Laboratory Administrator
Mattest
11.2019 - 09.2020
Administrator Assistant
QED - Recruitment
05.2019 - 10.2019
Financial Assistant
Consinco S/A
04.2014 - 12.2015
Administrative Assistant
Aveibras- Industria de Alimentos LTDA
10.2011 - 04.2014
Bachelor's Degree - Business Administration
Anhanguera Educational
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