Open to work
Ana Harcuta
Hatfield,United Kingdom
Summary
Commercially focused Recruitment Account Manager with proven experience delivering end-to-end hiring solutions and partnering with HR stakeholders to meet workforce objectives. Skilled in managing key client accounts, improving recruitment performance metrics, and ensuring compliance with UK employment practices.
Recognized for building strong relationships, driving process improvements, and consistently delivering high-quality talent in fast-paced environments.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Account Manager
Staffline
Hatfield, Hertfordshire
2022.11 - Current
- Managed large-scale recruitment operations for warehousing, logistics, and distribution clients as DHL, The Real Wrap, Arla Foods, M&S, Furniture Village, GXO, Ocado , Pilgrims
- Sourced and delivered qualified candidates for roles including warehouse operatives, forklift drivers, stock controllers, quality analysts, team leaders, supervisors, admin
- Oversaw full recruitment lifecycle from job posting to compliance checks
- Ensure full compliance with UK employment , legislations and internal policies
- Provide Market Insights, salary benchmarking, and workforce planning support to clients
- Implemented recruitment strategies to fill high-volume requirements increasing new starters fill from 93% to 100% in first year of tenure
- Act as Area Manager working with 5 different clients, billing 10,000 hours on weekly basis
- Analyze and report on KPI's
- Increased Client Satisfaction Score to 100% through regular meetings, high quality new starters and honesty
- Maintained “Exceeding Expectations” performance rating across five consecutive quarterly reviews
Account Coordinator
Staffline
Hatfield, United Kingdom
2021.09 - 2022.11
- Meeting client deadlines by fulfilling staffing requirements
- Accurate data input and validation for weekly payroll
- Assist on boarding process and compliance documentation
- Coordinate and schedule interviews
- Handling administrative processes such as absences and change requests
- Providing positive customer experience, dealing with any worker queries quickly and efficiently
Member Representative
Nationwide Building Society
Rickmansworth, United Kingdom
2021.05 - 2021.09
- Processed transactions including money transfers, deposits, withdrawals, and data entry to update client files.
- Maintained a high volume of quality work while ensuring confidentiality for members.
- Assisted in managing customer accounts, including lost or stolen checks and check cards, as well as stop payments.
- Educated customers on product options for digital and online services.
- Championed home insurance initiatives within the branch.
- Communicated effectively with members, managers, and co-workers through various channels including email, phone, and teams.
Team Leader IQOS
Phillip Morris International
Iasi, Romania
2019.09 - 2021.01
- Supervised coaches conducting discussions with legal age customers to encourage product trials or sales.
- Collected consumer feedback regarding experiences and products, proposing corrective actions as necessary.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Coached team members through new or difficult workflows.
- Supported new hires through onboarding process for speedy and successful training.
- Led team of 5 to achieve KPI targets and successfully complete assigned projects.
- Achieved 130% of annual performance target within one year.
Maternity Leave
2018.08 - 2019.09
Assistant Manager & Groups Reservation Agent
Grange Hotels-Grange Tower Bridge Hotel (Business Hotel)
London, United Kingdom
2017.02 - 2018.08
- Maintained positive relationships with corporate companies, airlines, and travel agencies.
- Ensured smooth transitions for upcoming groups while resolving discrepancies with past reservations.
- Aided in recruitment processes to build an effective workforce.
- Conducted regular team meetings to promote open communication within the team.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Increased staff productivity by providing comprehensive training programmes.
- Minimised inventory loss for improved profit margins.
Step-Up Reservation Trainee Manager & Events Coordinator
Grange Hotels-Grange Wellington Hotel (Business Hotel)
London, United Kingdom
2016.01 - 2017.02
- Promoted positive image of hotel through professional interactions.
- Collaborated with central reservation office to relay new rate plans and promotions.
- Assisted in maximising revenue on reservations by upselling additional hotel services.
- Reviewed performance and operations of department regularly.
- Conducted show rounds with prospective clients.
- Reported to general manager regularly.
Receptionist
Grange Hotels-Grange Wellington Hotel (Business Hotel)
London, United Kingdom
2015.03 - 2016.01
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Provided friendly assistance and guidance upon arrival.
- Handled special requests such as booking theatre tickets and storing valuable items.
- Addressed guest complaints or issues promptly.
- Conducted end-of-day banking processes and reconciled bills and payments.
- Maintained visitor entry logs for security tracking.
Consumer Engager
Phillip Morris International
Iasi, Romania
2012.11 - 2015.03
- Assisted in approaching potential customers.
- Supported product sales by highlighting quality to adult smoking customers.
- Anticipated customer needs for individuals aged 18-34 on location.
- Monitored inventory levels of stock.
- Achieved and frequently surpassed sales targets.
- Participated in numerous training sessions for skill development in specialisation and communication.
Education
Bachelor - Banking and Finances
University Petre Andrei
Iasi, Romania 2009.01 - 2012.01
Skills
- Account Management
- Workforce Planning
- Candidate Experience
- Process improvement
- Detail-Oriented
- Teamwork
- Ability to Work Under Pressure
- Leadership
Certification
Mental Health First Aider Certified
Your Voice Representative - Staffline
Talent Forum- 1 year Leadership course - Staffline
Work preference
Work Type
Full timeLocation preference
RemoteTimeline
Account Manager
Staffline
2022.11 - Current
Account Coordinator
Staffline
2021.09 - 2022.11
Member Representative
Nationwide Building Society
2021.05 - 2021.09
Team Leader IQOS
Phillip Morris International
2019.09 - 2021.01
Maternity Leave
2018.08 - 2019.09
Assistant Manager & Groups Reservation Agent
Grange Hotels-Grange Tower Bridge Hotel (Business Hotel)
2017.02 - 2018.08
Step-Up Reservation Trainee Manager & Events Coordinator
Grange Hotels-Grange Wellington Hotel (Business Hotel)
2016.01 - 2017.02
Receptionist
Grange Hotels-Grange Wellington Hotel (Business Hotel)
2015.03 - 2016.01
Consumer Engager
Phillip Morris International
2012.11 - 2015.03
Bachelor - Banking and Finances
University Petre Andrei
2009.01 - 2012.01