Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Fernandes

RETAIL/Hospitality Worker
KIRKLISTON,EDIN

Summary

A dedicated professional with expertise in cash handling, customer service, and product knowledge, ensuring seamless operations and exceptional service delivery. Demonstrates adaptability and flexibility in dynamic environments, maintaining high health and safety standards while efficiently managing receipt issuance and bill calculation. Skilled in table setting techniques, tray balancing, and plate handling, with a keen awareness of food allergies to enhance customer satisfaction. Proficient in mobile ordering apps use to streamline service speed and table clearing processes. Committed to continuous improvement and excellence in hospitality services.

Overview

2
2
years of professional experience

Work History

Counter staff member

alandas fish and chips
Prestonpans, East Lothian
09.2024 - 11.2025


  • Ensured adherence to company standards during customer interactions
  • Managed high-pressure situations gracefully; ensured customer satisfaction.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.

Team member

Kfc
Edinburgh, Midlothian
01.2025 - 03.2025
  • Promoted sales by conveying product information effectively to customers.
  • Facilitated customer relations to enhance brand loyalty.
  • Ensured workplace cleanliness through regular maintenance tasks.
  • Upholded company policies to foster a compliant work environment.
  • Displayed teamwork skills to improve overall productivity.
  • Maintained high standards of food hygiene, securing customer trust.

work experiance

rishis indian aroma
edinburgh , Midlothian
08.2023 - 02.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Improved efficiency and productivity by acquiring new skills.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.

Education

GCSEs - all subjects

queensferry highschool
Edinburgh
08/2020 - 01/2025

Skills

  • Cash handling
  • Adaptability and Flexibility
  • Product knowledge
  • Customer Service
  • Health and safety standards
  • Receipt issuance
  • Patience with customers
  • Table setting techniques
  • Adaptability to changing situations
  • Table setting expertise
  • Service speed
  • Mobile ordering apps use
  • Tray balancing
  • Plate handling techniques
  • Bill calculation
  • Table clearing
  • Food allergy awareness

Languages

Portuguese
Elementary
Spanish
Beginner
French
Elementary

Timeline

Team member

Kfc
01.2025 - 03.2025

Counter staff member

alandas fish and chips
09.2024 - 11.2025

work experiance

rishis indian aroma
08.2023 - 02.2024

GCSEs - all subjects

queensferry highschool
08/2020 - 01/2025
Ana FernandesRETAIL/Hospitality Worker