ANA COSTA
Camberley,Surrey
Summary
A highly competent professional familiar in cleaning and housekeeping, plant environment and customer service experienced enough to consistently maintaining higher standards of work according to the employer's expectations.
Overview
12
12
years of professional experience
Work history
Cleaner
Lightwater Cleaning Services
Camberley, Surrey
2019.01 - Current
Domestic and Office cleaner
Poppies Cleaning
Farnborough
2016.04 - Current
- Duties and responsibilities
- Cleaning, stocking and supplying designated facility areas ( offices, gyms, medical practices and private homes)
- Dusting, sweeping, vacuuming, mopping, restroom cleaning, etc)
- Performing and documenting routine inspection and inform management either by phone or email
- Stocking and maintaining supply rooms
- Following high cleanliness standards and Health & Safety regulations
Cleaner
Ellack Cleaning Contractors
Camberley, Surrey
2021.06 - 2023.05
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Communicated well with team across multiple locations.
- Reported breakages to supervisor.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Correctly used colour-coded equipment.
- Safely stored cleaning solutions, equipment and chemicals.
- Cleaned and dried windows, mirrors and glass surfaces.
- Washed kitchen napkins, floor rugs and dusters.
- Worked quickly to complete cleaning within allotted timeframes.
- Monitored cleaning supplies and ordered more when necessary.
- Emptied and cleaned trash cans following procedures.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Spot cleaned and sanitised high-touch areas.
- Dusted countertops, ceilings and furniture for pristine environment.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
Domestic Housekeeper/ Carer
2011.02 - 2016.09
- Duties performed for a local niche/clientele which included the local mayor and independent elderly people on a part-time /flexible basis
- Duties and responsibilities
- Cleaning and tidying up of rooms, hallways, lobby, restrooms, and elevators, dining areas, gardens and others
- Dusting and polishing furniture and fixtures, cleaning windows
- Responsible for laundering and ironing
- Overseeing inventory of cleaning supplies, linen and beddings, groceries and replenishing of supplies for the pantry, refrigerator, bathroom and bedrooms
- Provided support and assistance to the elderly when necessary including feeding, bathroom assistance, and shopping, calling medical staff in case of emergency
- Reporting any necessary repairs or replacements
Office cleaner
PCC Cleaning
Camberley
2014.03 - 2014.10
- Cleaning and disinfecting floors, desks, surfaces and other facility areas
- Dusting, sweeping, vacuuming, mopping, restroom cleaning
- Stocking and maintaining supply rooms
- Following high cleanliness standards and Health & Safety regulations
Housekeeping Team Member
TRAVEL LODGE CAMBERLEY
Camberley
2012.09 - 2014.03
- Cleaning rooms, making beds and cleaning bathrooms to brand standards
- Sharing great cleaning, attending daily team huddles and reporting any room damage or breakages to the supervisor
- Keeping public areas clean and tidy and keeping linen rooms clean, tidy and organized
- Working as part of a team, helping others out when required
Event Cleaner Supervisor
BS24 Recruitment Agency, ASCOT Racecourse
Camberley
2012.05 - 2012.08
- I was responsible for the provision of high quality, responsive cleaning service within the premise including common areas, toilets and bars for a prestigious client based in Ascot
- Excellent attention to details and ability to work independently was a requirement which made supervisor after the first event.
Host/Cashier
NANDO´s Restaurant
Camberley
2011.06 - 2012.04
- Duties included meet and greet customers, food handling, food hygiene / safety and cleaning and cashier duties
- Occasional cleaning as required.
Education
ESOL Certificate in ENGLISH -
University of Cambridge
Food Handling and Health & Safety Course (NANDOS - undefined
Secondary Diploma - Media Studies and Journalism
1999
Skills
- CORE SKILLS
- 8 years experience in
- Housekeeping
- Excellent communication skills in
- English
- Organized, punctual and reliable
- Keen eye for detail
- 3 years experience as line worker
- 4 years customer service
Interests
PERSONAL DETAILS & INTERESTS
, Languages: full proficiency in English and native Portuguese
Keen interests in decorating, dancing, music and parenting
Timeline
Cleaner
Ellack Cleaning Contractors
2021.06 - 2023.05
Cleaner
Lightwater Cleaning Services
2019.01 - Current
Domestic and Office cleaner
Poppies Cleaning
2016.04 - Current
Office cleaner
PCC Cleaning
2014.03 - 2014.10
Housekeeping Team Member
TRAVEL LODGE CAMBERLEY
2012.09 - 2014.03
Event Cleaner Supervisor
BS24 Recruitment Agency, ASCOT Racecourse
2012.05 - 2012.08
Host/Cashier
NANDO´s Restaurant
2011.06 - 2012.04
Domestic Housekeeper/ Carer
2011.02 - 2016.09
ESOL Certificate in ENGLISH -
University of Cambridge