Summary
Overview
Work history
Education
Skills
Interests
Timeline
Generic

ANA COSTA

Camberley,Surrey

Summary

A highly competent professional familiar in cleaning and housekeeping, plant environment and customer service experienced enough to consistently maintaining higher standards of work according to the employer's expectations.

Overview

12
12
years of professional experience

Work history

Cleaner

Lightwater Cleaning Services
Camberley, Surrey
01.2019 - Current

Domestic and Office cleaner

Poppies Cleaning
Farnborough
04.2016 - Current
  • Duties and responsibilities
  • Cleaning, stocking and supplying designated facility areas ( offices, gyms, medical practices and private homes)
  • Dusting, sweeping, vacuuming, mopping, restroom cleaning, etc)
  • Performing and documenting routine inspection and inform management either by phone or email
  • Stocking and maintaining supply rooms
  • Following high cleanliness standards and Health & Safety regulations

Cleaner

Ellack Cleaning Contractors
Camberley, Surrey
06.2021 - 05.2023
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Communicated well with team across multiple locations.
  • Reported breakages to supervisor.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Correctly used colour-coded equipment.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Washed kitchen napkins, floor rugs and dusters.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Monitored cleaning supplies and ordered more when necessary.
  • Emptied and cleaned trash cans following procedures.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Spot cleaned and sanitised high-touch areas.
  • Dusted countertops, ceilings and furniture for pristine environment.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.

Domestic Housekeeper/ Carer

02.2011 - 09.2016
  • Duties performed for a local niche/clientele which included the local mayor and independent elderly people on a part-time /flexible basis
  • Duties and responsibilities
  • Cleaning and tidying up of rooms, hallways, lobby, restrooms, and elevators, dining areas, gardens and others
  • Dusting and polishing furniture and fixtures, cleaning windows
  • Responsible for laundering and ironing
  • Overseeing inventory of cleaning supplies, linen and beddings, groceries and replenishing of supplies for the pantry, refrigerator, bathroom and bedrooms
  • Provided support and assistance to the elderly when necessary including feeding, bathroom assistance, and shopping, calling medical staff in case of emergency
  • Reporting any necessary repairs or replacements

Office cleaner

PCC Cleaning
Camberley
03.2014 - 10.2014
  • Cleaning and disinfecting floors, desks, surfaces and other facility areas
  • Dusting, sweeping, vacuuming, mopping, restroom cleaning
  • Stocking and maintaining supply rooms
  • Following high cleanliness standards and Health & Safety regulations

Housekeeping Team Member

TRAVEL LODGE CAMBERLEY
Camberley
09.2012 - 03.2014
  • Cleaning rooms, making beds and cleaning bathrooms to brand standards
  • Sharing great cleaning, attending daily team huddles and reporting any room damage or breakages to the supervisor
  • Keeping public areas clean and tidy and keeping linen rooms clean, tidy and organized
  • Working as part of a team, helping others out when required

Event Cleaner Supervisor

BS24 Recruitment Agency, ASCOT Racecourse
Camberley
05.2012 - 08.2012
  • I was responsible for the provision of high quality, responsive cleaning service within the premise including common areas, toilets and bars for a prestigious client based in Ascot
  • Excellent attention to details and ability to work independently was a requirement which made supervisor after the first event.

Host/Cashier

NANDO´s Restaurant
Camberley
06.2011 - 04.2012
  • Duties included meet and greet customers, food handling, food hygiene / safety and cleaning and cashier duties
  • Occasional cleaning as required.

Education

ESOL Certificate in ENGLISH -

University of Cambridge

Food Handling and Health & Safety Course (NANDOS - undefined

Secondary Diploma - Media Studies and Journalism

1999

Skills

  • CORE SKILLS
  • 8 years experience in
  • Housekeeping
  • Excellent communication skills in
  • English
  • Organized, punctual and reliable
  • Keen eye for detail
  • 3 years experience as line worker
  • 4 years customer service

Interests

PERSONAL DETAILS & INTERESTS , Languages: full proficiency in English and native Portuguese Keen interests in decorating, dancing, music and parenting

Timeline

Cleaner

Ellack Cleaning Contractors
06.2021 - 05.2023

Cleaner

Lightwater Cleaning Services
01.2019 - Current

Domestic and Office cleaner

Poppies Cleaning
04.2016 - Current

Office cleaner

PCC Cleaning
03.2014 - 10.2014

Housekeeping Team Member

TRAVEL LODGE CAMBERLEY
09.2012 - 03.2014

Event Cleaner Supervisor

BS24 Recruitment Agency, ASCOT Racecourse
05.2012 - 08.2012

Host/Cashier

NANDO´s Restaurant
06.2011 - 04.2012

Domestic Housekeeper/ Carer

02.2011 - 09.2016

ESOL Certificate in ENGLISH -

University of Cambridge

Food Handling and Health & Safety Course (NANDOS - undefined

Secondary Diploma - Media Studies and Journalism

ANA COSTA