Ana Carolina Alves da Silva Talhinhas
Stourbridge
Summary
Accomplished professional with extensive experience in community care, hospitality management, and beauty services. Proven track record in delivering high-quality care to vulnerable individuals, leading teams to achieve exceptional customer service, and building successful business operations. Expertise in person-centred care, safeguarding compliance, leadership, and interpersonal communication. Adept at managing daily operations, coordinating events, and ensuring regulatory compliance. Committed to promoting dignity and wellbeing through compassionate service and innovative solutions. Career goal: To leverage diverse skill set in a dynamic environment that fosters growth and excellence.
Overview
9
9
years of professional experience
Work History
Community Care Assistant
Home Instead
Stourbridge
12.2025 - Current
- Managed personal care, medication, and daily activities, ensuring accurate records and continuity of care
- Delivered personalised care to vulnerable individuals, enhancing dignity and wellbeing
- Provided emotional support and companionship, fostering strong client relationships and satisfaction
Volunteer
Happy Staffing Reog Rescue Centre
Kidderminster
09.2025 - Current
- Provided essential care and socialisation for rescue dogs, including: Walking and exercising dogs, improving their physical and mental wellbeing, Engaging in play sessions to enhance social skills and trust, Assisting with general care and enrichment activities
- Volunteered twice weekly, reinforcing commitment to animal welfare
- Developed strong communication and interpersonal skills, working with centre staff and other volunteers
- Adapted to changing conditions and took initiative to support operations effectively
- Donated dog food and supplies to support centre's operations
Restaurant & Bar Manager
Origin Restaurant & Bar
Worcester
06.2024 - Current
- Manage daily operations, stock control, and financial performance
- Lead a team to deliver exceptional customer service and drive business growth
- Coordinate events and promotions, ensuring compliance with regulations
Beautician & Entrepreneur
Self employed
11.2021 - 04.2024
- Cultivated loyal client base by delivering exceptional service and meticulous attention to detail
- Oversaw business operations, coordinating marketing efforts, scheduling, and nurturing client relationships
- Specialized in nail care and extensions, eyelash extensions, and eyebrow threading
- Developed expertise in: Nail art and design, Eyelash extensions and enhancements, Eyebrow shaping and threading
- Monitored industry trends and implemented best practices to enhance service offerings
Team Leader
Options Outcome
Higford
10.2017 - 11.2021
- Led shifts and supervised staff, enhancing independence and life-skills development for residents
- Implemented safeguarding measures, risk assessments, and care plans to ensure safety and well-being of individuals.
- Supported young adults with autism and learning disabilities, fostering personal growth and social integration in residential settings
Education
GCSEs - Secondary
Christopher whitehead language college
Worcester01-2009
Diploma - Photography & Video Editing
Observatório de Imprensa
Lisbon01-2015
High School -
Christopher Whitehead
Worcester01-2009
Skills
- Person-Centred Care
- Safeguarding and Compliance
- Medication Support
- Leadership & Team Supervision
- Communication & Interpersonal Skills
- Organisation & Time Management
- Customer Service Excellence
- Microsoft Office
- Mixology
- First aid trained
- Manual handling
- Medication training
- Safeguarding training
- Team leadership
- Financial management
- Nail art design
- Eyelash enhancement
- Client scheduling
- Personal care
- Stock control
- Communication skills
- Adaptable problem solving
- Waxing
- Manicure and pedicure services
- Eyebrow threading
- Eyebrow shaping
- Caring customer service
- Professional ethics
- Time flexibility
- Sales techniques
- Committed work ethic
- Business management
- Medication administration
- Health and safety
- First Aid
- Hoist operation
- Meal preparation
- Manual handling certification
- Basic Life Support Certification
- Event coordination
- Risk assessment
- Staff training
- Planning special events
- Food Hygiene
- Time-management
- Decision making
- Staff supervision
- Food safety knowledge
- Cash handling
- Shift scheduling
- Hiring and training
Volunteer Experience
Volunteer, Happy Staffing Reog Rescue Centre, Kidderminster, Worcestershire, dates, dates, Volunteered twice weekly, demonstrating commitment and responsibility, Provided essential care and socialisation for rescue dogs, including: Walking and exercising dogs, improving their physical and mental wellbeing, Engaging in play sessions to enhance social skills and trust, Assisting with general care and enrichment activities, Supported the centre's mission through donations of dog food and other essentials, Developed strong communication and interpersonal skills, working with centre staff and other volunteers, Demonstrated adaptability and initiative in a dynamic environment
Languages
English
Proficient
C2
Portuguese
Proficient
C2
Spanish
Upper Intermediate
B2
French
Intermediate
B1
Timeline
Community Care Assistant
Home Instead
12.2025 - Current
Volunteer
Happy Staffing Reog Rescue Centre
09.2025 - Current
Restaurant & Bar Manager
Origin Restaurant & Bar
06.2024 - Current
Beautician & Entrepreneur
Self employed
11.2021 - 04.2024
Team Leader
Options Outcome
10.2017 - 11.2021
GCSEs - Secondary
Christopher whitehead language college
Diploma - Photography & Video Editing
Observatório de Imprensa
High School -
Christopher Whitehead