ANA BHOGAL
Nottingham
Summary
A Professional with many years experience in the customer service and administration. I have a background working within the creative industry. I am organised and focused delivering a positive customer experience. Enthusiastic, motivated and passionate I have the ability to adapt to any given role and produce work and service to a consistently high standard.
Overview
16
16
years of professional experience
Work History
Freelance Photographer
Ana Bhogal Photography
01.2010 - Current
- Captured high-quality photographs and videos for commercial advertising campaigns.
- Executed studio and outdoor photoshoots, upholding professional standards.
- Managed image editing and retouching to enhance visual impact.
- Planned photoshoots aligned with client specifications and project goals.
- Developed project management processes for youth-targeted arts initiatives, leading to exhibitions.
- Created compelling visual content for social media, increasing online visibility.
- Negotiated contracts and fees with clients, clarifying expectations throughout.
Customer Service Agent
Blinds2go
12.2022 - 12.2025
- Resolved customer queries via phone and email, ensuring timely and accurate responses.
- Addressed service inquiries promptly to enhance customer experience.
- Assisted customers with product-related questions, feedback, and complaints.
- Handled complaints with professionalism, delivering suitable solutions to uphold satisfaction.
- Maintained current knowledge of products, services, and policies for accurate customer information.
- Cultivated strong customer relationships through exceptional service and diligent follow-up.
- Documented all customer interactions meticulously for future reference and analysis.
- Reviewed complaints and prioritized responses based on urgency and other relevant factors.
Customer Service Agent
Cordant/NHS Covid Campaign
03.2021 - 11.2022
- I am working from home on the NHS Covid vaccination and pass service.
- My duties include, answering calls in a polite and professional manner.
- Taking personal and sensitive details accurately, taking bookings for appointments, and requesting letters.
- I Handle customer queries and complaints with empathy and composure.
- I keep up to date with the daily government and NHS guidelines, and give accurate and correct advice.
Arts account Manager
Camelot Pictures
05.2019 - 10.2019
- My role as a Print publishing Manager involves working on the annual catalogue and autumn supplement shooting, direction researching current interior trends, room sets, building style boards to follow current and future interior trends.
- I work with various publishing companies in Europe and the U.S.
- I source the digital artworks to print in house creating the sizes and styles required.
- I work alongside interior designers, art galleries, furniture and homeware stores, supplying them with the artwork for private homes, show homes to large hotels or businesses.
- I help finalise the imagery creating the style and atmosphere desired for any brief.
Studio Manager
Wink Photography
09.2016 - 03.2019
- This Role involved the day to day running of a busy Studio.
- I manage the diary and team and prioritise workload.
- I sell the products, process finance agreements.
- Forecast to hit monthly sales targets to maximise profit.
- Produce written reports for the director.
- I train all staff with all aspects of the business including customer service, office administration, shoots and lighting techniques.
- Post production, shoot and view.
Lead Photographer/ Style Director
Revolution Portraits
08.2013 - 02.2016
- As the lead Photographer, I managed and trained staff.
- I ran the studio day to day with fire ups, shooting, editing, lab orders, bookings.
- Collections, dealing with queries and complaints, building value to increase sales and repeat business.
- Working on creating a fresh online presence maintaining brand guidelines.
Freelance Photographer
Ana Bhogal Photography
04.2010 - 08.2013
- My role includes answering phone queries, emails, shooting and editing in the studio and at events.
- Book in shoots and views, take payment, organise diary and packs to be sent out to customers.
Education
HND - Photography and Imaging
Nottingham Trent University
Nottingham08.2013
BTEC N.D - Photography
South Nottingham College/ Charnwood Centre
4 GCSE'S -
Arnold and Carlton College
10 GCSE'S -
Manvers Pierrepont Comprehensive School
Skills
- Highly Organised
- Customer service
- Excellent telephone manner
- Great rapport with clients and colleagues
- Report Writing
- Business Management
- Sales
- Budget forecasting
- Telesales
- Communication
- Leadership
- Positive and Professional Attitude
- Social Media Marketing
- Photoshop
- Lightroom
- In Design
- Capture One
- Bridge
- Premier
- Final Cut
- Status
- Word
- Excel
- Mac and PC Literate
- Invoicing
- Finance
- Microsoft Word
- Microsoft Excel
- Problem-Solving
- Office administration
- Social media
- Detail oriented
- Strong work ethic
- Verbal skills
- Written skills
- Project management
- Photo editing
- Adobe Photoshop
- Brand development
- Photo editing and retouching
- Video shooting
- Video editing
Hobbies and Interests
- Travelling
- Music and live music
- Cycling
- Swimming
- Crafts
- Up-cycling
- Designing and making clothes
Timeline
Customer Service Agent
Blinds2go
12.2022 - 12.2025
Customer Service Agent
Cordant/NHS Covid Campaign
03.2021 - 11.2022
Arts account Manager
Camelot Pictures
05.2019 - 10.2019
Studio Manager
Wink Photography
09.2016 - 03.2019
Lead Photographer/ Style Director
Revolution Portraits
08.2013 - 02.2016
Freelance Photographer
Ana Bhogal Photography
04.2010 - 08.2013
Freelance Photographer
Ana Bhogal Photography
01.2010 - Current
HND - Photography and Imaging
Nottingham Trent University
BTEC N.D - Photography
South Nottingham College/ Charnwood Centre
4 GCSE'S -
Arnold and Carlton College
10 GCSE'S -
Manvers Pierrepont Comprehensive School