Summary
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Amzer Amin

Birmingham,BIR

Summary

Accomplished restaurant manager with extensive experience in restaurant management, staff management, and operations management. Proven expertise in menu development, quality control, and customer service. Adept at staff training and development, ensuring compliance with food hygiene regulations and health and safety standards. Demonstrated ability to handle complaints resolution, risk management, and cost control while maintaining a positive attitude. Strong skills in event planning and management, marketing strategies, and business development. Committed to fostering a well-presented dining environment through effective team leadership and people management.

Work History

Takeaway Assistant (Customer Service)

Chip n Deli
  • In my role as Restaurant Manager i greeted customers in welcoming and polite manner and I managed daily tasks such as restocking, cleaning and organising serving areas
  • Operated cash registers and POS systems accurately and efficiently
  • Ensured compliance with health and safety regulations and maintained high standards of hygiene
  • Welcoming customers, answering questions about menu and addressing any concerns
  • Taking orders by phone, online, or in person
  • Assembling food items according to order specifications, including portioning and adding condiments
  • Processing orders efficiently
  • Responding to online messages about orders
  • Assisting with cooking and preparing food
  • Washing, peeling, chopping, and cutting food
  • Using basic cooking techniques
  • Ensuring kitchen and food preparation areas are clean and hygienic
  • Washing utensils and dishes and making sure they are stored appropriately
  • Cleaning and sanitising food preparation areas
  • Taking responsibility for admin and team rosters
  • Packing over 100 orders and preparing orders for collection and delivery
  • Sorting, storing and distributing ingredients
  • Adhering to food safety guidelines and proper handling procedures
  • Maintaining cleanliness of kitchen area, food preparation surfaces and equipment including washing dishes and utensils
  • Neatly packing food items into takeaway containers, ensuring proper labelling and presentation
  • Processing payments, managing cash register and providing change accurately
  • Checking stock levels of food items
  • Ability to work as team and follow instructions
  • Basic computer skills for online order management

Restaurant Manager

Hajee Ghani
  • Demonstrates strong communication skills with ability to resolve complaints, enforce quality and safety, train and lead teams in delivery of superior customer service
  • Managed over 50 customer calls per day
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Conducted regular meetings with staff; communicated updates and received feedback.
  • Coordinated events and parties to increase restaurant revenue.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Developed relationships with suppliers for better inventory management.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted regular inspections for adherence to food hygiene norms and standards.
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.
  • Client focused with successful background in management and implementation of new menu items and operational improvements in order to deliver truly exceptional high standard catering experience
  • Facilitate all aspects of business inclusive of accounts and stock take, liaise with various suppliers and product representatives and coordinate operations
  • Coordinate daily front of house and back of house restaurant operations including opening and closing of restaurant
  • Oversee budget and restaurant financials inclusive of cashing up, invoicing and supplier payments
  • Ensure delivery of superior customer service to maximise customer satisfaction and respond to and resolve customer complaints
  • Review product quality, research new suppliers, monitor stock levels and order produce when required
  • Organise staff rota and weekly shift schedule, appraise staff performance and provide feedback
  • Introduce new menu items and update menu to meet supply and demand, such as gluten free items and high end products
  • Oversee the update of standard procedures in all aspects of the company's operations with specific focus on the customer
  • Ensure compliance with all sanitation, food hygiene and safety regulations to maintain a good reputation
  • Train new and current employees on proper customer service practices and implement updated policies and protocols
  • A passionate Restaurant Manager with successful background in the management of kitchen, front and back of house restaurant operations, coupled with strong knowledge of food and beverages and hospitality
  • Trained new team members, enhanced service quality.
  • Managed daily operations for smooth restaurant functioning.

Education

GCSEs - English , Math, Science, History

Moseley School And Sixth Form
Birmingham

Skills

  • Complaints resolution
  • Staff Management
  • Kitchen Management
  • Operations Management
  • Team Leadership
  • Quality Control
  • Staff development and mentoring
  • Decision making
  • Positive attitude
  • Risk Management
  • Recruitment and training
  • Creative thinking
  • Food hygiene regulations
  • Health and Safety Compliance
  • Cost control
  • Customer Service
  • Cash Handling
  • Verbal Communication
  • Food Safety
  • Employee Training
  • Stock level monitoring
  • Strong work ethic

Affiliations

  • Cooking different dishes
  • Listening to music
  • Sports
  • Watching Football
  • Gardening
  • Travelling
  • Driving
  • Socialising

Languages

English
Fluent

References

References available upon request.

Timeline

Takeaway Assistant (Customer Service)

Chip n Deli

Restaurant Manager

Hajee Ghani

GCSEs - English , Math, Science, History

Moseley School And Sixth Form

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Amzer Amin