Amylouise Lanchbury
Telford,Shropshire
Summary
Professional with extensive experience in customer service, food service, sales, and dementia care. Demonstrated expertise in shift management, medication administration, and special education support. Strong leadership and supervision skills, with a commitment to delivering exceptional care plans and maintaining high organisational efficiency. Seeking to leverage comprehensive care experience in a challenging role that promotes growth and development.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Care Professional
Home Instead-Telford
Telford
09.2025 - 11.2025
- Support elderly residents with everyday chores, including cleaning and meal preparation.
Administered medication and provided reminders for timely intake.
Delivered personal care services tailored to individual client needs.
Acted as a companion to foster meaningful connections. - Delivered compassionate patient care, enhancing their wellbeing.
- Maintained clean and safe living environments for optimal patient health protection.
Teaching Assistant
ABC Teachers-Telford and Wrekin
Telford and Wrekin
01.2025 - 11.2025
- Supported children with diverse learning abilities in both specialist and mainstream settings.
Facilitated learning through play and structured activities to enhance engagement.
Assisted teachers in managing classrooms, lunch areas, and playgrounds effectively.
Encouraged positive behaviour among children exhibiting challenging behaviours, fostering a supportive environment. - Collaborated with teaching staff in organising school events, fostering community spirit.
- Prepared classroom materials to facilitate efficient lessons.
Sales Executive
Onecom
06.2025 - 08.2025
- Adept at managing high call volumes and navigating objections while possessing strong knowledge of telecom products and services, including broadband, VoIP, mobile, and enterprise solutions.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
Waitress
Ember Inns-Tettenhall
Tettenhall
06.2024 - 04.2025
- Welcomed guests warmly, serving drinks confidently to enhance their experience.
Provided attentive table service, ensuring prompt responses to guest needs.
Facilitated accurate payment processing for food and beverages.
Maintained compliance with health and safety standards regarding food handling.
Managed minor complaints, reflecting strong customer service expertise. - Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Accommodated special event needs, provided customised services for parties.
Support Worker
Lexrae Support-Telford and Wrekin
Telford and Wrekin
09.2023 - 05.2024
- Supported adults with diverse social, emotional, and mental health challenges.
Collaborated with families to provide essential equipment for client independence.
Documented activities and logged food and fluid intake accurately.
Accompanied clients to community events, youth clubs, and appointments.
Administered medications ensuring personal care and safety.
Promoted client well-being through engagement in hobbies and shopping. - Assisted in maintaining a clean environment for improved client health.
- Enhanced wellbeing of patients by providing emotional support and companionship.
Home Support Worker
Extra Help Shropshire-England
Shropshire, England
04.2023 - 09.2023
- Conducted home visits to assist clients with daily living activities.
Provided support in cleaning, shopping, meal preparation, and personal care.
Administered medications to ensure compliance with health requirements. - Maintained client confidentiality at all times, respecting their privacy rights.
- Administered medication for improved health outcomes.
- Assisted clients with mobility issues around the home, reducing risk of falls or injuries.
- Ensured a clean and safe environment by performing household tasks.
Waitress/Supervisor
Miller & Carter-Telford
Telford
10.2018 - 03.2023
- Excelled in a fast-paced environment delivering superior customer service.
Processed food and drink orders while being vigilant about food allergies.
Earned supervisor position after two years, refining management abilities.
Directed team efforts, providing necessary support to colleagues.
Conducted administrative duties while ensuring adherence to health and safety regulations.
Monitored safe food handling practices and handled cash reconciliation at shifts' end.
Ensured security of premises by performing nightly lock-up procedures. - Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
- Administered payroll tasks accurately, ensuring punctual payments to all staff members.
- Collaborated with management on promotional events, bringing in more business during off-peak times.
- Provided constructive feedback to waitstaff for improved performance and professional growth.
- Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
- Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
Customer Service Advisor
Concentrix-Telford
Telford
04.2022 - 09.2022
- Handled customer calls about energy bills, providing accurate information and support.
Executed data entry tasks for closing and opening accounts for new tenants.
Leveraged CRM systems to track customer interactions efficiently.
Addressed customer queries, ensuring satisfaction through timely assistance.
Directed customers to appropriate departments as required. - Managed complex customer issues to successful resolution.
- Built rapport with clients through empathetic handling of concerns.
- Provided detailed information about products and services to potential customers.
Waitress
Nandos
09.2017 - 10.2018
- Served food and drink to guests while managing order processing.
Engaged with customers to confirm meal enjoyment and rectify concerns.
Communicated effectively to resolve complaints and enhance satisfaction levels. - Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Met special dietary requests with careful preparation and presentation of dishes.
Waitress
The Ramada Hotel
07.2016 - 09.2017
- Served food and beverages while taking orders from patrons in dining setting.
Actively checked on customer satisfaction and addressed any concerns.
Resolved complaints through effective communication to maintain high service standards.
Promoted enjoyable experiences for customers throughout their visit. - Enhanced guest satisfaction through attentive and prompt service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
Work experience
TELFORD COLLEGE OF ARTS & TECHNOLOGY
Telford
06.2016 - 02.2017
- Supported individuals with learning difficulties during work experience with PSD group.
Organised bowling outings in Telford town centre alongside peers and educators.
Exercised effective communication and patience while interacting with clients.
Education
Health Education (certificate) - Health and Social Care
Telford College of Arts & Technology
Telford 09.2016 - 07.2017
Mathematics (GCSE) - Maths
Telford College
Telford 09.2016 - 06.2017
English (GCSE) - Language
Abraham Darby Academy
09.2013 - 07.2016
Skills
- Basic life support
- Key holder
- Communication skills
- Food service and sales
- Teaching and classroom experience
- Customer service
- Experience with children
- Dementia care and home care
- Shift management
- Special education support
- Time management
- Cash handling expertise
- Medication administration
- Organizational skills
- Leadership and supervision
- Care experience and care plans
Timeline
Care Professional
Home Instead-Telford
09.2025 - 11.2025
Sales Executive
Onecom
06.2025 - 08.2025
Teaching Assistant
ABC Teachers-Telford and Wrekin
01.2025 - 11.2025
Waitress
Ember Inns-Tettenhall
06.2024 - 04.2025
Support Worker
Lexrae Support-Telford and Wrekin
09.2023 - 05.2024
Home Support Worker
Extra Help Shropshire-England
04.2023 - 09.2023
Customer Service Advisor
Concentrix-Telford
04.2022 - 09.2022
Waitress/Supervisor
Miller & Carter-Telford
10.2018 - 03.2023
Waitress
Nandos
09.2017 - 10.2018
Health Education (certificate) - Health and Social Care
Telford College of Arts & Technology
09.2016 - 07.2017
Mathematics (GCSE) - Maths
Telford College
09.2016 - 06.2017
Waitress
The Ramada Hotel
07.2016 - 09.2017
Work experience
TELFORD COLLEGE OF ARTS & TECHNOLOGY
06.2016 - 02.2017
English (GCSE) - Language
Abraham Darby Academy
09.2013 - 07.2016