Amy Louise Harper

I started an apprenticeship with VIP HAIR LTD after leaving school as i wanted to earn some money while learning and hair and fashion was something that really interested me. I worked through my 3 years of training and then i qualified and secured a job with this company. I worked in London for 5 months with Schwarzkopf and completed a master of colour technician degree with the London Hair Academy in 2013, I then went on to further my skills completing various barbering/cutting courses to build up my skill set and this paid off as i continued to do this for a further 4 years, I really enjoyed my time meeting lots of different people.

• Performed a wide range of hair treatments including cutting, colouring, and styling to meet client satisfaction.
• Advised clients on hair care products and techniques to improve the health and appearance of their hair.
• Enhanced client loyalty by building strong relationships through attentive service and follow-up consultations.
• Delivered exceptional customer service by providing personalised consultations for hair care and styling needs.
• Assisted with front desk operations when required; enhanced overall salon efficiency.
• Adapted quickly to new styling trends, ensuring relevance in the competitive market.
• Specialised in modern hairstyling trends to increase client retention.
• Handled cash transactions accurately; ensured smooth end-of-day reconciliation process.
• Demonstrated mastery of colouring techniques, enhancing client satisfaction.
• Offered advice on hair care products to boost sales.
• Implemented creative styling ideas, increasing customer satisfaction levels.
• Maintained a clean and hygienic work area for optimal health and safety compliance.
• Enhanced salon reputation with excellent customer service skills.

• Processed customer transactions efficiently ensuring accurate cash handling and balance.
• Assisted customers with product inquiries and provided exceptional service throughout transactions.
• Maintained cleanliness and organisation of checkout area to enhance shopping experience.
• Trained new cashiers on procedures and policies to ensure compliance and consistency.
• Processed payments swiftly for improved customer experience.
• Managed queues effectively during busy periods.
• Completed opening and closing procedures each day.
• Helped meet business needs by working extra shifts.
• Scanned products quickly, memorising codes and prices for unmarked products.

I was asked to enrol on the management training scheme in March 2020, I was completed and passed in February 2021 - unfortunately COVID delayed the process. I was then transferred to a store in Moxley (Dudley) where there was a management position available, In April 2022 i was then given the opportunity to take over a new store that was opening and a lot closer to home.

• Led team in implementing efficient stock management procedures to help inventory accuracy.
• Helped develop training programmes for staff to improve customer service and operational efficiency.
• Oversaw daily store operations ensuring compliance with health and safety regulations.
• Assisted in scheduling and managing staff shifts to optimise workforce effectiveness.
• Implemented loss prevention strategies to safeguard store assets and reduce wastage - KPI
• Achieved higher productivity with time management strategies.
• Cash Office - G4S collections and deliveries
• First Aid Trained
• Involved in recruitment and followed a training programme for new team members, reducing staff turnover
• Full responsibility of the store and staff in store manager absence
• Maintained smooth-running business operations by delegating priorities to staff abilities.

• Supervised daily operations of facilities to ensure compliance with health and safety regulations.
• Coordinated maintenance schedules and repairs to enhance operational efficiency within premises.
• Conducted regular inspections of facilities to identify potential hazards and maintenance needs.
• Oversaw budget allocations for facility maintenance and improvement projects to optimise resource use.
• Controlled budgets, ensuring efficient use of resources without compromising service quality.
• Organised routine maintenance tasks, resulting in fewer unexpected repairs.
• Updated inventory records on a monthly basis for easy tracking of assets.
• Devised cost-effective solutions for waste management, leading to significant savings.
• Coordinated team tasks, enhancing overall productivity in the workplace.
• Handled emergency situations calmly, ensuring minimal disruption to business operations.
• Conducted risk assessments to reduce workplace accidents and injuries.
• Maintained safety standards with strict adherence to health and safety regulations.
• Enhanced staff morale through open communication and prompt resolution of issues.