Highly skilled professional with extensive expertise in Flow Cytometry, data analytics, and laboratory experience. Demonstrates exceptional time management, organisational skills, and a strong focus on quality. Proficient in Microsoft Word, Excel, and Adobe software, with a proven track record in records management and safety plans. Adept at team management, communication skills, and problem-solving within technical environments. Committed to maintaining a professional manner while excelling in shift work and back shift roles. Career goals include advancing research capabilities and enhancing task collaboration to drive innovative solutions.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Associate Scientist
Q2 lab solutions
Livingston, WLN
06.2021 - 01.2025
Perform routine analysis of patient specimens according to standard operating procedures (SOPs).
Evaluate specimen acceptability upon receipt, during review of analysis results.
Evaluate validity of specimen results against algorithms displayed by lab computer system.
Document corrective actions taken.
Perform secondary review of patient results for applicable instrument data types.
Maintain quality control of all laboratory testing to ensure accurate and timely lab reporting.
Perform pending workload review periodically during days; find pending assays resolve outstanding work prior to completion of testing for each day.
Assist in development writing of new medical laboratory procedures, techniques
Follow safety procedures as per laboratory SOPs.
Notify appropriate staff of supply shortages.
Participate in continuing education through self-study, attending in-services, off-site lectures, meetings
Worked flexible hours, covering nights, weekends, bank holidays.
Conducted research, gathered information from multiple sources to present clear results.
Stayed current on processes, procedures to offer relevant assistance.
Sales Advisor
Capita Tesco mobile
Wishaw, North Lanarkshire
09.2021 - 06.2022
Provided exceptional customer service, addressing inquiries, resolving issues, and assisted over 50 customers per day with purchases.
Collaborated with marketing team for successful product launches.
Processed customer payments and set up direct debits for long-term service contracts.
Maintained excellent knowledge of industry trends to remain ahead of competitors.
Built rapport with new and existing customers to boost client retention.
Increased current product and service sales through knowledgeable customer advice.
Increased sales through effective negotiation and persuasion techniques.
Suggested suitable products to customers for enhanced shopping experience.
Produced sales and performance reports and delivered to senior management and stakeholders.
Worked extended hours during holiday season managing high customer footfall.
Consistently met or exceeded monthly sales targets through proactive customer engagement and effective product promotion.
Processed customer transactions accurately using POS system, managing cash and credit card payments.
Assisted senior sales staff with inventory management, restocking merchandise, and maintaining tidy sales floor.
Developed comprehensive understanding of company's product range, enabling effective communication of features and benefits to customers.
Sales Advisor
Carphone Warehouse, UK
Hamilton, UK
01.2014 - 08.2021
Provided exceptional customer service, addressing inquiries, resolving issues, and assisting over 50 customers per day with purchases.
Collaborated with marketing team for successful product launches.
Processed customer payments and set up direct debits for long-term service contracts.
Maintained excellent knowledge of industry trends to remain ahead of competitors.
Built rapport with new and existing customers to boost client retention.
Increased current product and service sales through knowledgeable customer advice.
Increased sales through effective negotiation and persuasion techniques.
Suggested suitable products to customers for enhanced shopping experience.
Produced sales and performance reports and delivered to senior management and stakeholders.
Worked extended hours during holiday season managing high customer footfall.
Consistently met or exceeded monthly sales targets through proactive customer engagement and effective product promotion.
Processed customer transactions accurately using POS system, managing cash and credit card payments.
Assisted senior sales staff with inventory management, restocking merchandise, and maintaining tidy sales floor.
Developed comprehensive understanding of company's product range, enabling effective communication of features and benefits to customers.
Education
Bachelor's (Hons) - Forensic Investigation
Glasgow Caledonian University
08.2019 - 06.2023
Skills
Data analytics
Laboratory experience
Records management
Report writing
Quality focus
Technical skills
Organisational skills
Knowledge of phlebotomy procedures
Certification
Driving Licence
First Aid
Phlebotomy
References
References available upon request.
Timeline
Sales Advisor
Capita Tesco mobile
09.2021 - 06.2022
Associate Scientist
Q2 lab solutions
06.2021 - 01.2025
Bachelor's (Hons) - Forensic Investigation
Glasgow Caledonian University
08.2019 - 06.2023
Sales Advisor
Carphone Warehouse, UK
01.2014 - 08.2021
Driving Licence
First Aid
Phlebotomy
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