Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Charitywork and Volunteering
References
Timeline
Generic

Amy Wren

London

Summary

Technology-centric Learning Specialist with 4 years’ experience in software sales. Proven experience in enhancing customer experience and fostering strong relationships. Skilled in working with cross-functional teams to align training initiatives with overall organizational goals. Demonstrated success in improving employee productivity, performance and retention through customized training plans.

Overview

5
5
years of professional experience
1
1
Certification

Work History

VMware Learning Specialist

VMware
Barcelona
08.2022 - 04.2024
  • Strategic Account Management. Worked with a broad spectrum of accounts due to territory changes. Including Global Accounts (top spend accounts), Strategic Accounts, Corporate Accounts, Financial Sector, and Public Sector.
  • Successfully managed and executed various learning and development projects, displaying strong project management skills.
  • Developing and implementing strategies that address identified skills gaps, performance issues, and customer challenges.
  • Utilized strong client engagement skills to proactively drive product adoption, improve customer satisfaction, and consistently exceed expectations. Monitored and evaluated customer feedback to enhance offerings for greater success.
  • Achievements: Global Accounts 2022, Q3 Quota 855,000, attainment 131%. Q4 Quota 855,000, attainment 179%. In 2023, new territory split a month into Q, moved to Public Sector & Corporate Accounts inheritied attainment Q1 108%. Q2 Quota 605,902, attainment 111%. Q3 Quota 513,903, attainment 105%. Final two quarters in VMware, no quota due to Broadcom acquisition, paid at 100%.

Food Blogger

Self-Employed
01.2019 - 09.2023
  • Very keen foodie. Huge personal interest in food and was eager to share my experiences with others online.
  • Shared live cooking demonstrations and provided a wide range of recipes along with recommendations for restaurants.
  • Successfully grew Instagram following to over 9500 within months of its launch.

Sales Development Representative

VMware
Barcelona
03.2021 - 07.2022
  • Utilized lead generation strategies to prospect and connect with customers via cold calling and email campaigns.
  • Discovery calls and presentations with customers.
  • Worked with Account Managers, Partners and Specialists to create targeted campaigns.
  • Implemented account mapping and strategic planning for optimal business growth.
  • Resolved customer complaints promptly and effectively through proactive problem-solving and appropriate escalation.
  • Consistently achieving 110-130% of targets each quarter. Recognized as the top performer on call out day, successfully identifying the highest number of opportunities in a single day. Facilitated 'Best Practice Sharing' during team meetings, contributing to improved sales success and received a bonus as an award for strong teamwork.

Sales Associate

VMware
11.2020 - 03.2021
  • Worked on all opportunities below 100k for VMware´s core products.
  • Managed pipeline hygiene by updating CRM and ensuring accurate movement through the sales cycle.
  • Worked closely with partners and internal teams, contributing to successful deal closure and increased revenue.
  • Additional responsibilities included organizing and coordinating team trainings to ensure overall success of the team and acquisition of essential skills.

Marketing Internship

01.2019
  • Led marketing efforts for Graepels 60th Anniversary, including sponsorship management, donations coordination, and event planning.
  • Implemented strategies for digital media using social media marketing, SEO, email marketing, and website marketing.
  • Responsible for enhancing company website by utilizing WordPress and regularly updating content, including blogs, new product pages, and employee profiles.
  • Gained expertise in various digital marketing tools such as Google Analytics, Google Keyword Performance, Mailchimp, Yammer, Hootsuite, and Moz.

Education

Bachelor of Business (Honors) in Marketing -

Cork Institute of Technology
08.2024

Skills

  • Learning Management
  • Enablement
  • Product Adoption
  • Deal Development
  • Customer Success
  • Key Accounts
  • Strategic Account Planning
  • Sales Processes
  • Customer Experience
  • Relationship Selling
  • Teamwork
  • Problem Solving

Accomplishments

  • Yoga
  • Food
  • Reading
  • Travel

Certification

  • PADI Open Water Diver (Issued Aug 2024)
  • Currently completing a Holistic Health and Wellness Coaching course on Udemy
  • Harvard Business Strategy (May 2023)
  • Effective Communications & Human Relations - Dale Carnegie (July 2020)
  • Powerboat License (June 2018)

Charitywork and Volunteering

Sole organiser lof a large charity event in aid of Heart & Lung Appeal (Mater Foundation). Over 250 attendees and raised €12,810 (Aug 2019). Volunteered for S.H.A.R.E Cork collecting money on the streets of Cork to raise funds to make existing housing for the vulnerable elderly more comfortable (2015). Volunteered for local Tidy Towns for 9 months to keep my community clean (2013-14). 

References

References available upon request

Timeline

VMware Learning Specialist

VMware
08.2022 - 04.2024

Sales Development Representative

VMware
03.2021 - 07.2022

Sales Associate

VMware
11.2020 - 03.2021

Food Blogger

Self-Employed
01.2019 - 09.2023

Marketing Internship

01.2019

Bachelor of Business (Honors) in Marketing -

Cork Institute of Technology

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