AMY WOODS
Farnham
Summary
Experienced Office Manager with a strong background in administration, financial control, and social media management. Proven ability to streamline office operations, manage budgets, and enhance online presence to support business growth. Highly organised, detail-oriented, and skilled at multitasking in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Online Shopping Assistant
Sainsburys
Guildford, Surrey
06.2026 - Current
- Checked product quality frequently and reported issues to supervisor promptly.
- Prepared orders quickly and accurately to exceed targets consistently.
- Checked items for damage or faults before packing to minimise returns.
- Operated hand-held scanners to locate warehouse items and speed picking.
- Handled fragile items carefully during picking and packing using protective materials.
- Built strong relationships with colleagues and helped resolve issues.
- Assisted with in-store customer enquiries as needed.
OFFICE MANAGER
WOODS HOME DESIGN LTD
Guildford, Surrey
09.2023 - 04.2026
- Oversee daily office operations to support efficient, productive working.
- Manage budgets, expenses, and financial reporting for accurate oversight.
- Handle invoicing, payroll coordination, and accounts processes end to end.
- Develop social media content across all platforms to maintain engagement.
- Coordinate staff schedules and support HR processes with timely updates.
- Maintain office systems, supplies, and supplier relationships for continuity.
CUSTOMER SERVICE EXECUTIVE
ZOGGS
03.2022 - 09.2023
- Supported administrative operations and order processing.
- Assisted with financial tracking and reporting.
- Managed correspondence and data entry.
- Maintained and developed key client accounts, ensuring strong relationships, and high levels of customer satisfaction.
- Acted as a key point of contact for customer queries and account-related matters.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Followed-up on customer interactions to provide further support.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
- Followed company regulations, policies and processes.
Planning Officer
Direct Mole
Farnborough, Hampshire
05.2021 - 03.2022
- Plan in all major gas replacement projects adhering to all conditions and
regulations provided. - Oversee 8 engineering teams programme of works on an ongoing basis.
- Liaise with Borough & District councils to obtain the relevant permits to work.
- Work closely with Contracts Manager and Managing Director to reach
company KPI's. - Run weekly meetings with project managers.
- Apply and keep track of all notices with local authorities.
- Drafted detailed reports recommending approval or rejection of planning applications, highlighting key considerations.
- Apply for and manage any traffic management required
Planning Assistant
Medway Civils & Utilities
Woking, Surrey
06.2017 - 05.2021
- Liaise with project managers on ongoing and upcoming work to prevent penalties.
- Maintain a full programme of works for all engineers using relevant programmes.
- Notify customers of upcoming works through formal correspondence and ongoing updates.
- Monitored progress of ongoing planning projects, providing regular updates to stakeholders to maintain transparency and trust.
- Provided technical support to planning team members, streamlining project workflows and enhancing team productivity.
Senior Administrator
SGN
Aldershot, Hampshire
08.2011 - 05.2017
- Multiple roles held within SGN, starting as a Data Entry Assistant, moving on to General Administration, and followed by Senior Administrator.
- Provide direct support to the connections admin team.
- Collate all relevant documents for every new connection job, domestic and non-domestic.
- Call each client as efficiently as possible to provide a date for all work, and talk them through the process.
- Coordinating engineering teams' day-to-day workload on a self-designed spreadsheet.
- Manage all customer enquiries within the CRM database in a timely fashion.
- Delivered weekly reports to management, supporting smooth-running administration systems and aiding efficiency improvements.
- Weekly meeting minute-taking and tracking.
- Applying for, and tracking, any notices and traffic management applications with local authorities.
Education
BTEC National Diploma - Beauty Therapy
GUILDFORD COLLEGE
GuildfordGCSEs - 8 GCSEs at Grade A-C, including English, Maths and Science
CHRIST'S COLLEGE
GuildfordSkills
- Office Administration & Operations
- Financial Control and Budget Management
- Social Media Management and Content Planning
- Accounts Payable and Receivable
- Staff Coordination and Support
- Customer relationship management
- Data entry and record-keeping
- Customer Service and Client Relations
- Microsoft Office (Excel, Word, Outlook)
- Time Management and Organisation
- Project management
- Data entry
Timeline
Online Shopping Assistant
Sainsburys
06.2026 - Current
OFFICE MANAGER
WOODS HOME DESIGN LTD
09.2023 - 04.2026
CUSTOMER SERVICE EXECUTIVE
ZOGGS
03.2022 - 09.2023
Planning Officer
Direct Mole
05.2021 - 03.2022
Planning Assistant
Medway Civils & Utilities
06.2017 - 05.2021
Senior Administrator
SGN
08.2011 - 05.2017
BTEC National Diploma - Beauty Therapy
GUILDFORD COLLEGE
GCSEs - 8 GCSEs at Grade A-C, including English, Maths and Science
CHRIST'S COLLEGE