Amy Whettingsteel
Southampton
Summary
Versatile worker bringing valuable experience in administrative roles for healthcare-related organisations. Possesses a good work ethic and excellent understanding of task prioritisation. Takes on multiple simultaneous tasks with time-management skills, organisational abilities and resourceful approach.
Overview
3
3
years of professional experience
Work History
Receptionist
Eastleigh Southern Parishes Network
11.2023 - Current
- Greeting incoming patients and customers professionally and providing friendly, knowledgeable assistance.
- Confirming appointments, communicating with patient, and updating records.
- Resolving customer problems and complaints.
- Answering phone calls and in person queries, helping patients of all ages, booking appointments and communicating with medical staff, 111, and hospitals.
- Additionally, I also have the responsibility of opening the surgery on one of the early
morning shifts.
Receptionist
Brook Lane Surgery
06.2023 - Current
- Working a variety of shifts that incorporates working on the front desk, answering telephones and operating the prescription line.
- Helping all ages of patients, dealing with queries and booking appointments.
- Dealing with a variety of tasks that may include communicating with hospitals, relaying messages to patients and answering Doctors requests.
- Additionally, I also have the responsibility of opening the surgery on one of the early morning shifts.
GP Surgery Admin
Brook Lane Surgery
07.2021 - 06.2023
- Scanning and coding documents, including hospital and patient letters onto patient records.
- Receiving and filing new patient documents.
- Tracking patient pregnancy status' on excel spreadsheets.
- Working covid and flu vaccination clinics, coding vaccinations on to pinnacle.
- Assisting child immunisation clinics, entering vaccinations onto patient records and onto their red books.
Hospitality Worker
Pink Mead Bistro and Tea Rooms
03.2022 - 11.2022
- Taking food and drink orders.
- Making hot and cold drinks and serving cakes.
- Kitchen duty's, including washing and wiping dishes and cutlery.
- Dealing with and counting money.
- Warmly greeting customers to create a welcoming atmosphere.
Education
Bachelor of Science - Psychology
University of The West of England
Bristol, United Kingdom05.2027
A-Levels - Psychology , Business, Textiles, Extended Project Qualification
Barton Peveril Sixth Form College
Eastleigh, HAM2023
GCSEs - Math, Science, English, Spanish, History, Photography
Wildern School
Southampton, STH2021
Skills
- Customer relations
- Confident working with members of staff of all ages
- Using initiative and looking for proactive ways to improve current working practices
- Sensitive to patient needs
- Dealing with high levels of confidential information
- Maintaining patient dignity
- Flexible with working hours and covering shifts
- Happy working as a team, as well as working by myself
- Proactive problem-solving and multitasking
- Call handling
- Helping colleagues when they have asked for help or advice and maintaining positive outlook in all circumstances
Timeline
Receptionist
Eastleigh Southern Parishes Network
11.2023 - Current
Receptionist
Brook Lane Surgery
06.2023 - Current
Hospitality Worker
Pink Mead Bistro and Tea Rooms
03.2022 - 11.2022
GP Surgery Admin
Brook Lane Surgery
07.2021 - 06.2023
Bachelor of Science - Psychology
University of The West of England
A-Levels - Psychology , Business, Textiles, Extended Project Qualification
Barton Peveril Sixth Form College
GCSEs - Math, Science, English, Spanish, History, Photography
Wildern School
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