Amy Welham

Executed scanning and uploading of vehicle paperwork for efficient processing.

Prepared comprehensive deal files for vehicles to streamline transactions.

Processed repair invoices and facilitated vehicle transfers between dealerships.

Conducted HPI checks and generated accurate vehicle invoices.

Managed incoming call flow in a busy call centre, ensuring efficiency and customer satisfaction.

Monitored SLA and KPI performance, consistently meeting established targets.

Processed documents, reviewed member accounts, and handled email correspondence promptly.

Conducted one-to-one meetings, performed call audits, and analysed KPI data to drive improvements.

Presented performance updates during weekly and monthly meetings to stakeholders.