Amy Wegg
Ipswich,Suffolk
Summary
Experienced professional with a strong background in customer service, hospitality, and foodservice operations. Demonstrates expertise in cash handling, staff training and development, hot beverage preparation, and quality food preparation while maintaining health and safety standards. Skilled in call centre operations and customer-facing activities, with proven reliability and a positive attitude that fosters excellent communication and task prioritisation. Committed to delivering exceptional service and contributing to organisational success through continuous improvement.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
Work History
Team member
Tesco Cafe
Ipswich, Suffolk
12.2023 - Current
- Displayed teamwork skills to improve overall productivity.
- Ensured workplace cleanliness with regular maintenance tasks.
- Managed cash register transactions for accurate record keeping.
- Maintained high standards of food hygiene, securing customer trust.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Provided excellent customer service to enhance business reputation.
- Handled difficult customers, resulting in conflict resolution.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Remained flexible to cover shifts and work overtime as required.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
Waitress assistant
The golf hotel
Ipswich, Suffolk
08.2023 - 12.2023
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Streamlined order placements with clear communication to kitchen staff.
- Facilitated smooth operations by setting up tables and booths.
- Followed health regulations whilst handling food, promoting safe practices.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Collaborated with team to provide efficient service during peak hours.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Domiciliary care assistant
Primary home care
Ipswich, Suffolk
06.2023 - 08.2023
- Monitored progress of clients, reporting any changes in condition swiftly to healthcare team.
- Utilised effective communication skills whilst working closely with vulnerable individuals.
- Prepared nutritious meals for improved client health.
- Ensured comfort for patients, demonstrating empathy and understanding.
- Kept detailed records of care delivered during each visit, maintaining transparency for family members and other healthcare professionals.
- Delivered exceptional care to elderly clients by assisting them with personal hygiene tasks.
- Managed medication schedules to ensure correct dosage at appropriate times.
- Assisted in daily personal care routines for improved patient wellbeing.
- Operated hoists to move clients in and out of bed.
- Delivered toileting support for clients with mobility issues.
Sales administrator
Edison house trading
Ipswich, Suffolk
11.2022 - 06.2023
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Monitored stock levels timely informing procurement on needs for replenishment.
- Delivered outstanding administrative support for smooth sales operations.
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Maintained effective communication between sales and other departments.
- Managed office supplies inventory ensuring always well-stocked .
- Responded to inbound customer email, telephone and social media enquiries promptly.
Breakdown coordinator
WNS
Ipswich, Suffolk
09.2022 - 11.2022
- Complied strictly with company policies, regulations, health and safety norms whilst performing duties.
- Streamlined workflow to reduce waiting times during peak hours.
- Alleviated stress for stranded motorists through professional roadside assistance condition.
- Handled confidential information professionally and abided by data protection rules at all times.
- Maintained high standards of customer service during stressful situations such as multiple simultaneous breakdown incidences.
- Developed safety protocols to prevent onsite accidents during repair work.
Chip shop assistant /fryer
Saltwater fish and chips
Felixstowe, Suffolk
04.2021 - 09.2022
- Prepared traditional British fish and chips for utmost customer satisfaction.
- Dealt with customer inquiries and complaints, leading to improved customer relationships.
- Adhered strictly to food safety regulations, maintaining highest standards of hygiene at all times.
- Provided friendly, courteous service that enhanced overall customer experience.
- Learnt various frying techniques, resulting in better food quality.
- Changed oil in chip fryer as required, thus maintaining its efficiency.
- Managed queue during peak hours for smooth operation of the shop.
- Handled cash transactions, ensuring correct change was provided every time.
- Regularly checked temperature of fryers to ensure optimal cooking conditions.
- Peeled potatoes on a regular basis, ensuring freshness of chips served.
- Maintained high cleanliness standards with regular cleaning of all surfaces and utensils.
- Cleaned chip fryer regularly, ensuring it was always ready for use each day.
- Helped train new staff members in various tasks around the shop.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
Christmas sales assistant
B&M Retail
Ipswich, Suffolk
12.2020 - 01.2021
- Handled customer queries and complaints swiftly, maintaining high level of customer satisfaction.
- Assisted customers to find suitable Christmas gifts.
- Maintained clean shop floor for a pleasant shopping environment.
- Managed stock replenishment timely, ensured availability of popular items throughout the day.
- Worked flexibly to meet peak Christmas trading hours.
- Replenished stock proactively to maximise sales opportunities.
- Unpacked and sorted deliveries quickly for improved product availability.
Waitress assistant
Burger priest
Ipswich, Suffolk
07.2020 - 11.2020
- Streamlined order placements with clear communication to kitchen staff.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Enhanced customer service by promptly taking orders and delivering food.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Collaborated with team to provide efficient service during peak hours.
Bakery assistant
Krustys bakery
Ipswich, Suffolk
03.2019 - 07.2020
- Complied with food safety regulations, ensured a safe environment for customers and staff alike.
- Prepared custom orders, met individual customer requirements effectively.
- Ensured customer satisfaction by promptly serving freshly baked goods.
- Operated bakery machinery safely, reduced risk of workplace accidents.
- Packaged baked items efficiently to expedite sales process.
- Handled cash register, facilitated smooth financial transactions within bakery.
- Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
- Rotated prepared bakery items to maintain appetising, visually appealing displays.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Performed daily opening and closing functions such as stock counting, cashing up and securing bakery premises.
Christmas sales assistant
JD Sports
Ipswich, Suffolk
11.2018 - 01.2019
- Followed company policies in every transaction, upheld the brand image.
- Wrapped presents for customers, giving extra touch of personalised service.
- Supported colleagues during busy periods, contributed to team cohesion and productivity.
- Collaborated with team members for smooth running of store operations during peak times.
- Managed stock replenishment timely, ensured availability of popular items throughout the day.
- Handled customer queries and complaints swiftly, maintaining high level of customer satisfaction.
- Assisted customers to find suitable Christmas gifts.
- Maintained clean shop floor for a pleasant shopping environment.
- Worked extended hours during holiday season to meet business needs.
- Replenished stock proactively to maximise sales opportunities.
Education
GCSEs - English language
Westbourne academy
Ipswich, Suffolk 09/2013 - 01/2018
Diploma of Higher Education - Art and design
Suffolk one college
Ipswich, Suffolk 09/2018 - 06/2020
Skills
- Cash handling
- Customer Service
- Staff training and development
- Hot beverage making
- Quality food preparation
- Call centre operations
- Positive attitude
- Health and safety standards
- Task prioritisation
- Hospitality and foodservice
- Customer-facing activities
- Communication skills
- Reliability
References
References available upon request.
Timeline
Team member
Tesco Cafe
12.2023 - Current
Waitress assistant
The golf hotel
08.2023 - 12.2023
Domiciliary care assistant
Primary home care
06.2023 - 08.2023
Sales administrator
Edison house trading
11.2022 - 06.2023
Breakdown coordinator
WNS
09.2022 - 11.2022
Chip shop assistant /fryer
Saltwater fish and chips
04.2021 - 09.2022
Christmas sales assistant
B&M Retail
12.2020 - 01.2021
Waitress assistant
Burger priest
07.2020 - 11.2020
Bakery assistant
Krustys bakery
03.2019 - 07.2020
Christmas sales assistant
JD Sports
11.2018 - 01.2019
GCSEs - English language
Westbourne academy
09/2013 - 01/2018
Diploma of Higher Education - Art and design
Suffolk one college
09/2018 - 06/2020
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