Amy Wang
Leicester
Summary
Results-driven financial professional with over 10 years of expertise in claims management, risk assessment, and non-performing asset disposal. Demonstrates a strong capacity to lead teams and optimize processes while ensuring adherence to regulatory standards. Proficient in financial analysis and customer relationship management, consistently delivering value to stakeholders. Career aspirations include leveraging analytical skills to drive strategic growth initiatives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hastings Direct
Leicester
10.2024 - Current
- Provided efficient and professional customer support through live chat and email, handling policy inquiries, renewals, amendments, and cancellations.
- Explain insurance products, terms, and conditions clearly and accurately.
- Took ownership of complex cases, collaborating with internal teams to provide timely resolutions, and enhance the overall customer experience.
- Attained critical performance benchmarks in response speed, issue resolution efficiency, and satisfaction metrics.
Asset Recovery and Management Manger
Sunshine Insurance Group
Bejing
11.2018 - 06.2023
- Managing a 13-member team, overseeing, and post-default collections for credit and mortgage insurance. Achieved an annual recovery of £53.15 million, significantly reducing delinquency rates.
- Oversaw non-performing assets and collaborated with asset management companies.
- Developed five strategic management plans: claims, non-performing asset disposal, and optimising departmental workflows.
- Collaborated with municipal agencies to design customised insurance products for different sectors.
- Follow the audit and regulatory requirements to finalise documentation submissions.
Underwriting Manager
Huaxia Bank Beijing Branch
Beijing
07.2008 - 07.2017
- Evaluating mortgage and individual loan applications, and comprehensively analysing the applicant's financial status, credit score, and repayment ability. Loan origination software efficiently manages loan applications, tracks progress, and maintains accurate documentation. Processed an average of over 500 loans per month.
- Monitor loan customers' repayment status, and formulate feasible repayment plans and adjustments with customers who have repayment problems to avoid default.
- Participate in upgrading and optimising projects for the company's loan management system, test new functions and modules, and make reasonable and effective suggestions to improve loan processing efficiency.
Education
Master of Business Administration - Master of Finance
University of Southampton
Southampton, UKMaster of Business Administration - Finance
Renmin University of China
Beijing, ChinaBachelor of Science - Automation
Beijing Information Science and Technology University
Beijing, ChinaSkills
- Claims Management
- Regulatory Compliance
- Customer relationship management
- Collaborative teamwork
- Insurance product knowledge
- Financial assessment
Certification
- AFP Financial Planner
- Yoga Alliance 200-Hour Registered Teacher
- Advanced Open Water (AOW) Diver Certification
Hobbies and Interests
- Certified yoga instructor with over 10 years of experience in teaching and practicing.
- Enthusiast in outdoor sports including hiking, scuba diving, and tennis.
- Passionate about exploring innovative approaches in fitness and wellness.
Languages
- Chinese (Mandarin), First Language
- English, C1 Advanced
Additional Information
- Belgian Innovation and Entrepreneurship Programme, Visiting and learning from a chocolate factory in Antwerp, we gained an in-depth understanding of the production process from raw materials to finished products, and explored the combination of traditional craftsmanship and modern innovation.
- Dutch Innovative Entrepreneurship Programme, Visit innovative companies such as Float Farm and Fruit Leather in Rotterdam and learn about modern agriculture and sustainable technologies.
- DP World Visits, Visit DP World's Southampton port and Dubai headquarters to learn about the operations of a leading global logistics company, the latest technological applications, and cutting-edge technology and port management in the logistics industry.
- Dubai Consulting Project, Participated in the Dubai Drone Service Solution Consulting project, providing consulting solutions to the company and solutions to the client to develop potential markets and customers.
Timeline
Customer Service Representative
Hastings Direct
10.2024 - Current
Asset Recovery and Management Manger
Sunshine Insurance Group
11.2018 - 06.2023
Underwriting Manager
Huaxia Bank Beijing Branch
07.2008 - 07.2017
Master of Business Administration - Master of Finance
University of Southampton
Master of Business Administration - Finance
Renmin University of China
Bachelor of Science - Automation
Beijing Information Science and Technology University
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