Amy Townley
Ormskirk ,Lancashire
Summary
I value myself to be an enthusiastic worker with a good grasp of customer service and administrative requirements. Friendly and motivated team player with a professional demeanor and superior attention to detail. I am a hardworking and proactive individual, dedicated to providing exceptional learning experiences for students. Experienced in performing class administrative activities accurately, a friendly and open communicator with excellent time management skills.
Dependable professional with natural ability to foster positive relationships and maintain detailed records. Utilizing strong organizational skills and communication abilities to ensure student attendance and address concerns promptly. Committed to promoting supportive environment that enhances student engagement and academic success.
Overview
2026
2026
years of professional experience
Work history
School attendance officer/Student Services
Christ The King Catholic Highschool
Southport , Merseyside
10.2024 - Current
- Improved school attendance by implementing new record keeping procedures.
- Streamlined communication with parents regarding students' attendance issues.
- Incorporated use of digital tools in tracking daily register entries, addressing any discrepancies promptly.
- Identified patterns of non-attendance for targeted interventions.
- Implemented initiatives to promote the importance of regular school attendance amongst students and parents.
- Reduced errors with meticulous record keeping of student information.
- Liaised between parents and staff members for effective communication of concerns or updates regarding students' progress or behaviour.
- Achieved smooth functioning of office by managing daily administrative tasks.
- Responded quickly to any emergency situations, providing first aid when necessary.
TA
Greenbank Highschool
Southport, Merseyside
07 2024 - Current
- Working within part of the SEND team and closely with lead SENCO.
- Working as a 1-2-1 TA and classroom TA to help, manage and assist SEND pupils across all subjects.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
School Administrator
Greenbank Highschool
Southport, Sefton
04.2024 - 10.2025
- Handled sensitive data with confidentiality-upheld GDPR policies strictly.
- Handled correspondence between staff, parents, and students for improved understanding and transparency.
- Served as a point of contact for queries from staff, parents and students-resolved issues promptly.
- Improved student attendance records with meticulous tracking and reporting.
Office Assistant
SHARES Lancashire
Skelmersdale
10 2023 - 03 2024
- Kept flawless records of office activities, staff calendars and events.
- Processed new clerical requests and followed up to ensure timely completion and complete satisfaction with results.
- Maintained office files for reliable reference, including electronic and hard copies.
- Scheduled appointments, meetings and travel for office staff.
- Greeted guests and clients with warmth and professionalism.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Maintained social media content.
- Looked after HAF and ASC activities booking systems.
Beauty Therapist Lectuer
West Lancashire College
Skelmersdale
09 2009 - 07 2015
- Applied industry knowledge to develop students into successful beauty professionals.
- Prepared and delivered vocational lessons meeting established standards for education.
- Helped students understand industry-specific practices and regulations impacting work.
- Demonstrated techniques to students, showing correct methods and safe approaches for different actions.
Learning Support Assistant
West Lancashire College
Skelmersdale, Lancashire
03 2010 - 07 2011
- Answered incoming phone calls and sorted, distributed and sent mail correspondence.
- Developed and implemented efficient filing systems and customer database protocols.
- Coordinated materials for programme needs, including physical files, tracking spreadsheets and update reports.
- Greeted visitors and appropriately directed to designated areas.
- Tagged, organised and stored physical files.
Beauty Therapist
Ultra Health and Beauty
Lancashire
06.2008 - 10.2009
- Designed comprehensive body care routines for clients including schedules, products and techniques.
- Stayed up-to-date on body care technologies and introduced new techniques to salon for top-of-the-line hair care.
- Maintained up to date knowledge on the latest beauty products, treatments and market trends kthrough regular research on social media, magazines and networking.
Education
Certificate of Higher Education - Teaching
University of Central Lancashire
Preston, LANLevel 3 in Assessing Vocational Achievement (A1) - Assessment
West Lancashire College
LancashireLevel 2 Certificate in Team Leading - Customer service
West Lancashire College
Lancashire2012
Level 2 Customer service in leisure and travel - Travel and tourism
West Lancashire College
LancashireLevel 3 health, safety, security and employment - Beauty therapy
West Lancashire College
LancashireLevel 3 Diploma in Complementary Therapies - Beauty Therapy
Skelmersdale College
LancashireAnatomy, physiology and pathology - Complementary therapies
West Lancashire College
LancashireNVQ Level 3 - Beauty Therapy
Skelmersdale College
LancashireNVQ Level 2 - Beauty Therapy
Skelmersdale College
LancashireGCSEs - 9 GCSE’s graded A*- D
Ormskirk Grammar School
LancashireSkills
- Attendance tracking
- Record keeping
- Data management
- GDPR compliance
- Communication coordination
- Relationship building
- Problem solving
- Time management
- Task prioritization
- Customer service
- First aid administration
Timeline
School attendance officer/Student Services
Christ The King Catholic Highschool
10.2024 - Current
School Administrator
Greenbank Highschool
04.2024 - 10.2025
Beauty Therapist
Ultra Health and Beauty
06.2008 - 10.2009
TA
Greenbank Highschool
07 2024 - Current
Office Assistant
SHARES Lancashire
10 2023 - 03 2024
Beauty Therapist Lectuer
West Lancashire College
09 2009 - 07 2015
Learning Support Assistant
West Lancashire College
03 2010 - 07 2011
Certificate of Higher Education - Teaching
University of Central Lancashire
Level 3 in Assessing Vocational Achievement (A1) - Assessment
West Lancashire College
Level 2 Certificate in Team Leading - Customer service
West Lancashire College
Level 2 Customer service in leisure and travel - Travel and tourism
West Lancashire College
Level 3 health, safety, security and employment - Beauty therapy
West Lancashire College
Level 3 Diploma in Complementary Therapies - Beauty Therapy
Skelmersdale College
Anatomy, physiology and pathology - Complementary therapies
West Lancashire College
NVQ Level 3 - Beauty Therapy
Skelmersdale College
NVQ Level 2 - Beauty Therapy
Skelmersdale College
GCSEs - 9 GCSE’s graded A*- D
Ormskirk Grammar School
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