Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
Waitress

Amy Summers

Leeds

Summary

Outgoing Waitress eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings 3 years of hospitality experience. Focused on delivering the highest standards customer service with strong communication and organisation skills. Detail-orientated and able to learn new tasks quickly and effectively in high-volume dining, with a cash-handling background.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Waitress

Bambudda
Darlington, Durham
10.2021 - Current
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Accurately took orders, making menu recommendations as appropriate.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Prepared tables for guests and reset tables between customers.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

Education

A-Levels - Psychology, Sociology and Photography

Queen Elizabeth Sixth Form College
Darlington
09.2021 - 07.2023

Bachelor of Science - Criminology with Psychology

Leeds Beckett University
Leeds
09.2023 -

Skills

  • Customer Service
  • Verbal communication
  • High-volume dining
  • Special dietary requirements
  • Hospitality expertise
  • Organised and reliable
  • Food safety understanding
  • Cleaning requirements
  • Efficient under pressure
  • Exceptional time management
  • Allergy awareness
  • Highly responsible and reliable
  • Table serving
  • Upbeat, outgoing and positive
  • Table service
  • Section management

Accomplishments

    At my previous job, I was chosen to receive 'best customer centricity' award out of all of my co-workers

References

References available upon request.

Timeline

Bachelor of Science - Criminology with Psychology

Leeds Beckett University
09.2023 -

Waitress

Bambudda
10.2021 - Current

A-Levels - Psychology, Sociology and Photography

Queen Elizabeth Sixth Form College
09.2021 - 07.2023

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Amy Summers