Amy Stait
Hednes,Staffordshire
Summary
am a dynamic and versatile professional with a strong background in both retail and education, bringing a unique combination of customer service expertise and instructional skills. Proven ability to thrive in fast-paced retail environments through effective communication, problem-solving, and team collaboration. Experienced in managing sales operations, inventory control, and customer relations to drive business success. In the education sector, skilled in creating engaging learning experiences, supporting with students individual needs, and fostering a positive and inclusive environment. Known for adaptability, reliability, and a commitment to excellence in every role.
Overview
12
12
years of professional experience
Work History
Learning support assistant
West hill Primary School
Hednesford, Staffordshire
10.2022 - 09.2024
- Assisted in creating lesson materials, improving educational effectiveness.
- Prepared necessary equipment and technology ahead of class.
- Assisted teacher with using support equipment and computers during lessons.
- Organized class spaces and prepared materials for upcoming teacher lessons.
- Aided in delivery of lessons, ensuring comprehensive understanding.
- Improved student engagement by providing one-on-one support and guidance.
- Collaborated with teachers for development of effective learning plans.
- Assisted teacher in maintaining a clean and organized classroom environment for optimal learning conditions.
- Monitored children in spaces between classes, keeping disruptions to minimum.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Created and distributed instructional materials for group and one-on-one use.
- Identified disruptions to learning and discretely addressed issues where possible.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
- Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
- Acted as superb role model, consistently promoting school mission and values.
- Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Cleaned and tidied classroom areas to reduce clutter and prohibit hazards.
- Developed tailored learning plans for individualised student progression.
- Delivered engaging lessons focussing on phonics, reading and writing.
- Participated in professional development workshops staying updated on latest teaching techniques and approaches in phonics education.
Learning support assistant
Littleton Green Community school
Cannock, Staffordshire
01.2020 - 10.2022
- Prepared classroom resources to facilitate smooth lesson delivery.
- Supported children with special educational needs, promoting inclusivity within school environment.
- Collaborated with teachers for development of effective learning plans.
- Accompanied school trips, ensuring safety and enjoyment for all pupils involved.
- Organized class spaces and prepared materials for upcoming teacher lessons.
- Maximized student engagement and receptive learning by educating students using individualized instructional approaches.
- Offered students personalized support during in-class activities and projects.
- Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Created and distributed instructional materials for group and one-on-one use.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Minimised distraction by creating and maintaining clean, safe and organised classroom.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Supervised pupils during lunchtimes and educational visits.
- Delivered lessons in small group sessions to help students comprehended core concepts.
Customer sales assistant
Co-op Food
Cannock, Staffordshire
10.2015 - 12.2019
- Processed transactions, ensuring accuracy at all times.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Organised marketing materials, promoting new products and discounts.
- Built relationships with customers through friendly interaction and assistance.
- Ensured compliance with health and safety regulations within the retail environment.
- Managed stock level for effective store operation.
- Resolved queries swiftly, contributing to positive customer experience.
- Delivered professional representation of brand during interactions with customers.
- Performed accurate inventory checks for continual stock availability.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Built lasting relationships with customers through customer service interactions.
- Operated cash registers with accuracy and processed cash and card transactions.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Tagged products quickly and accurately with price tags and stickers.
Receptionist
NPOWER
Burntwood, Staffordshire
05.2015 - 08.2015
- Maintained an organised reception area for a professional business environment.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Completed data entry tasks.
- Maintained accurate logs of visitor entries for security purposes.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Assisted with administrative tasks, improving overall functionality of the office.
- Utilised multi-line telephone system to manage incoming calls effectively.
Customer service officer
Rac Motoring Services
Walsall, staffordshire
08.2014 - 12.2014
- Liaised between customers and management for effective resolution of issues.
- Delivered high-quality service with attention to detail and professionalism.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Dealt with customer complaints and recorded them onto the system
Sales assistant
OUTFIT
Walsall , Staffordshire
12.2012 - 06.2014
- Demonstrated products effectively leading to increased sales conversions.
- Monitored trends in consumer behaviour with keen attention to detail.
- Managed till operations smoothly, reducing waiting time for customers.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Collaborated effectively with team members to meet sales targets.
- Conducted daily inventory checks to manage stock levels accurately.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Assisted customers with product selection for optimal satisfaction.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Processed returned or exchanged items and provided refunds to customers.
- Promoted customer loyalty scheme at checkout.
Education
NVQ Level 3 - Beauty Therapy
Walsall College
Walsall 09.2024 -
GCSEs - English
Cannock College
Cannock, Staffordshire 09.2023 - 06.2024
NVQ Level 3 - Supporting teaching and learning
Walsall college
Walsall 09.2018 - 06.2019
NVQ Level 2 - Supporting teaching and learning
Walsall College
Walsall 09.2017 - 06.2018
NVQ Level 2 - Beauty Therapy
Walsall College
Walsall 09.2011 - 06.2012
Skills
- Phonics teaching knowledge
- Understanding in safeguarding children
- Individualized learning plans creation
- Special educational needs experience
- Curriculum Development
- Behavior management strategies
- First Aid Trained
- Customer Service skills
Affiliations
- I enjoy spending my free time sewing, reading, and being with my family. Sewing allows me to express my creativity and attention to detail, while reading helps me relax and explore new ideas. Most importantly, I value quality time with my family, as it brings joy, balance, and meaning to my everyday life.
References
References available upon request.
Timeline
NVQ Level 3 - Beauty Therapy
Walsall College
09.2024 -
GCSEs - English
Cannock College
09.2023 - 06.2024
Learning support assistant
West hill Primary School
10.2022 - 09.2024
Learning support assistant
Littleton Green Community school
01.2020 - 10.2022
NVQ Level 3 - Supporting teaching and learning
Walsall college
09.2018 - 06.2019
NVQ Level 2 - Supporting teaching and learning
Walsall College
09.2017 - 06.2018
Customer sales assistant
Co-op Food
10.2015 - 12.2019
Receptionist
NPOWER
05.2015 - 08.2015
Customer service officer
Rac Motoring Services
08.2014 - 12.2014
Sales assistant
OUTFIT
12.2012 - 06.2014
NVQ Level 2 - Beauty Therapy
Walsall College
09.2011 - 06.2012
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