Amy O'Brien
Cardiff
Summary
Highly skilled professional specializing in telephone etiquette, file management, and database administration. Demonstrates exceptional attention to detail and problem-solving abilities, ensuring efficient documentation and archiving. Proven track record in customer service excellence and resourcefulness, with strong capabilities in email management and inventory oversight. Committed to process improvement and enhancing organizational efficiency through expertise in administrative systems.
Overview
20
20
years of professional experience
2004
2004
years of post-secondary education
Work history
Administration receptionist
J.O'BRIEN ROOFING LTD
cardiff , Vale of Glamorgan
07.2022 - 11.2024
- Streamlined communication to foster effective interdepartmental collaboration.
- Composed correspondence for management staff, showcasing strong written communication skills.
- Organised travel arrangements for senior staff, ensuring seamless business trips.
- Enhanced customer satisfaction through professional reception services.
- Processed incoming mail with discretion and confidentiality.
- Operated office equipment to support daily tasks including printing, scanning, and photocopying.
- Handled telephone calls professionally, assisting callers efficiently.
OFFICE WORKER
Freedom choice care
Cardiff
05.2017 - 03.2020
- Efficiently answered emails, sorted post, and responded to phone calls.
- Maintained stock levels and ordered supplies, negotiating favourable prices.
- Liaised with internal and external contacts to plan maintenance tasks.
- Coordinated diaries, events, meetings, and agendas, providing comprehensive admin support.
- Transcribed and organised meeting minutes for [Job title]'s reference.
- Read, sorted, and distributed incoming correspondence.
- Executed varied requests from management, effectively managing workload.
CHRISTMAS RECRUITMENT
Royal Mail
Cardiff
11.2012 - 08.2014
- Ensured timely delivery of mail while maintaining high quality and standards.
- Delivered tasks within tight deadlines, demonstrating reliability and efficiency.
- Provided friendly customer service, effectively handling challenging situations.
- Cleaned work areas and equipment to uphold strict hygiene standards.
- Collaborated well within a team, fostering a supportive environment.
- Quickly learned and applied new skills to enhance productivity.
- Consistently arrived on time, prepared to begin work immediately.
- Resolved customer issues, contributing to increased satisfaction.
SALES
B & Pitman Footwear
Barry
03.2005 - 07.2011
- Created customer loyalty by adapting advice given to the customers' desires and needs.
- Processed orders over the phone and on computer system.
- Used knowledge of the sales lines and customers' preferences to reach individual and store sales targets.
- Assisted in stock management and deliveries, keeping a tidy stockroom at all times.
- Welcomed and gave tailored advice to a demanding customer base in the store.
- Worked with the team to complete the daily and weekly routines that kept the shop safe, clean and tidy.
- My job details
Education
GCSES - Sociology, Psychology
Barry College
GCSES - English, English Literature, Art, Design Technology, Maths, Geography
St Cyres
Skills
- Telephone etiquette and communication
- File management
- Documentation and archiving
- Attention to detail
- Problem-solving skills
- Adaptability
- Eagerness to learn
- Customer service excellence
- Resourcefulness in tasks
- Email management
- In-person greeting skills
- Time management proficiency
- Composure under pressure
- Word processing expertise
- Document preparation skills
- People management strategies
Timeline
Administration receptionist
J.O'BRIEN ROOFING LTD
07.2022 - 11.2024
OFFICE WORKER
Freedom choice care
05.2017 - 03.2020
CHRISTMAS RECRUITMENT
Royal Mail
11.2012 - 08.2014
SALES
B & Pitman Footwear
03.2005 - 07.2011
GCSES - English, English Literature, Art, Design Technology, Maths, Geography
St Cyres
GCSES - Sociology, Psychology
Barry College