Amy Morse

• Developed comprehensive outreach programmes by understanding individual needs and interests.
• Improved access to resources with concentrated efforts on facilitating connections between disadvantaged individuals and social services.
• Assisted individuals suffering from mental health issues, creating a network of help and support within the community.
• Conducted home visits regularly, ensuring the safeguarding of children and young people whilst offering support to family's.
• Promoted independence and positive well-being when working with vulnerable adults and children.
• Increased awareness of organisational goals through strategic communications planning and regular meetings.
• Built positive, productive working relationships with staff, students and care givers for enhanced social support.

Key Responsibilities & Training

• Regularly attended training and professional development sessions to stay current with:
  Safeguarding legislation and best practices
  Organisational policies and procedures
  Understanding of complex and unique diagnoses
  Risk prevention and crisis management
  Effective communication strategies
  Data protection and confidentiality protocols
• Experienced in lone working environments, maintaining safety, professionalism, and sound judgement in high-risk situations.
• Skilled in engaging and building trust with highly vulnerable and challenging families and young people, using trauma-informed, person-centred approaches.
• Confident in managing difficult behaviours, de-escalating conflict, and working collaboratively with multi-agency teams.

• Updated training materials to reflect changes in company policies and industry trends.
• Supported career progression by providing personal development planning guidance.
• Spearheaded initiatives that fostered positive work relationships and team building.
• Regularly commuted to Newcastle to participate in meetings and company events, ensuring strong collaboration and engagement with colleagues across sites.
• Flexible and willing to travel for business purposes, including regular commuting to Newcastle for meetings and company events.
• Led the training and development of new staff members, managing their progress and ensuring they met performance expectations.
• Liaised effectively with team members and management through email, telephone, and face-to-face communication to ensure smooth operations.
• Maintained clear and professional communication with colleagues and management via multiple channels, fostering strong working relationships.
• Seconded to Old Down Manor to manage hospitality operations, including event bookings, café, kitchen, and shop management.
• Organised and delivered events from initial booking through to completion, ensuring seamless execution.
• Applied strong front-of-house communication skills to deliver excellent customer service and maintain professional client relationships.