Amy Miller
Rossendale,Lancashire
Summary
Dedicated customer service professional with expertise in live chat, phone and email support and complaint resolution. Demonstrates adherence to high customer service standards and possesses excellent time management skills. Familiar with GDPR regulations, ensuring compliance in all interactions. Skilled in cash handling and product knowledge.
Overview
11
11
years of professional experience
4035
4035
years of post-secondary education
Work history
Customer Service Agent
WeBuyBooks
Rossendale, Lancashire
11.2023 - Current
- Utilised product knowledge to provide accurate information to customers.
- Resolved technical issues to improve customer experience.
- Managed over 400 customer queries through phone, email and live-chat.
- Recorded customer communications to maintain proper documentation.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Processed exchanged, refunds and service requests.
- Assisted with order processing and fulfilment.
Customer Service Manager
Ladbrokes
11.2021 - 11.2023
- Opening and closing the shop independently.
- Fast paced, customer facing role working as a team or independently.
- Handling sensitive customer information in line with GDPR.
- Reporting faulty machinery.
- Comply with general safety procedures.
- Maintain a high level of security.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Assisted in staff training to improve service efficiency.
Chip Shop Assistant
Ashtons Fish and Chips
03.2021 - 11.2021
- Operated shop cash register and card machine.
- Created a safe and hygienic environment for staff and customers, practising safe systems of work.
- Maintained immaculate shop visual standards, organising window shops and rotating food items to maintain an appetising appearance.
- Customer facing role working as a team or alone in a fast-paced environment.
- Taking phone orders as well as online orders.
Customer Service Manager
Coral
06.2018 - 01.2021
Staff Member
Club 3000 Bingo
Old Trafford, Salford
12.2018 - 06.2019
- Worked in various roles including the kitchen, cashiering, sales and floor walking.
- Handled and was responsible for large amounts of money.
- Customer facing environment.
- Faced paced working as a team and alone.
Chip Shop Assistant
Jasmine House
Newchurch, Lancashire
04.2015 - 09.2018
Education
BTEC - Animal Management
Hopwood Hall College
Middleton06.2019
GCSEs - English, Maths, Science
Alder Grange High School
Rawtenstall, LancashireSkills
- Adherence to high customer service standards
- Complaint resolution
- Live chat support experience
- Familiarity with GDPR regulations
- Excellent time management skills
- Cash handling
- Product knowledge
Timeline
Customer Service Agent
WeBuyBooks
11.2023 - Current
Customer Service Manager
Ladbrokes
11.2021 - 11.2023
Chip Shop Assistant
Ashtons Fish and Chips
03.2021 - 11.2021
Staff Member
Club 3000 Bingo
12.2018 - 06.2019
Customer Service Manager
Coral
06.2018 - 01.2021
Chip Shop Assistant
Jasmine House
04.2015 - 09.2018
BTEC - Animal Management
Hopwood Hall College
GCSEs - English, Maths, Science
Alder Grange High School