Overview
Work history
Education
Skills
Timeline
Generic

Amy Mcken

Macduff,Scotland - Aberdeenshire

Overview

3
3
years of professional experience
8
8
years of post-secondary education

Work history

Waitress

Knowles Hotel
Macduff, Aberdeenshire
08.2022 - Current
  • Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
  • Assisted with daily operations by taking orders, serving meals, and managing customer inquiries.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
  • Maintained cleanliness of dining area and adhered to health and safety regulations at all times.
  • Trained and mentored new staff on best practices for service and operational procedures.
  • Resolved guest complaints efficiently to enhance overall dining experience and maintain positive relations.
  • Developed a strong knowledge of menu items to provide informed recommendations to guests.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Greeted and escorted guests to tables.

Food Server

Happy Haddock-Chipper
Macduff, Aberdeenshire
05.2023 - 01.2024
  • Handled cash and credit transactions accurately, ensuring financial integrity at end of shifts.
  • Resolved customer complaints and concerns promptly, fostering positive experiences and repeat visits.
  • Provided exceptional customer service by attentively taking orders and ensuring satisfaction with meals.
  • Assisted in food preparation tasks ensuring optimal freshness and taste of dishes served.
  • Upheld high standards of service with courteous and professional behaviour.
  • Served food in a timely manner to ensure hot, fresh meals.
  • Advised guests of daily specials and offers to increase sales.

Education

National 5 - RMPS

Banff Academy
Banff, Aberdeenshire
08.2022 - 08.2023

Higher - English

Banff Academy
Banff, Aberdeenshire
08.2023 - 08.2024

National 5 - Practical Cookery

Banff Academy
Banff, Aberdeenshire
08.2023 - 08.2024

National 5 - Applications of Mathematics

Banff Academy
Banff, Aberdeenshire
08.2023 - 08.2024

National 5 - English

Banff Academy
Banff, Aberdeenshire
08.2022 - 08.2023

National 5 - Modern Studies

Banff Academy
Banff, Aberdeenshire
08.2022 - 08.2023

National 4 - Scots Language

Banff Academy
Banff, Aberdeenshire
08.2021 - 08.2022

SCQF level 6 - Foundation Apprenticeship: Social Services

Banff Academy
Banff
08.2023 - 07.2024

Skills

  • Patience and composure
  • Tills operation
  • Resilient under pressure
  • Health and safety awareness
  • Telephone etiquette

Timeline

Higher - English

Banff Academy
08.2023 - 08.2024

National 5 - Practical Cookery

Banff Academy
08.2023 - 08.2024

National 5 - Applications of Mathematics

Banff Academy
08.2023 - 08.2024

SCQF level 6 - Foundation Apprenticeship: Social Services

Banff Academy
08.2023 - 07.2024

Food Server

Happy Haddock-Chipper
05.2023 - 01.2024

Waitress

Knowles Hotel
08.2022 - Current

National 5 - RMPS

Banff Academy
08.2022 - 08.2023

National 5 - English

Banff Academy
08.2022 - 08.2023

National 5 - Modern Studies

Banff Academy
08.2022 - 08.2023

National 4 - Scots Language

Banff Academy
08.2021 - 08.2022

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Amy Mcken