Amy Mcken
Macduff,Scotland - Aberdeenshire
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work history
Waitress
Knowles Hotel
Macduff, Aberdeenshire
08.2022 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Assisted with daily operations by taking orders, serving meals, and managing customer inquiries.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Maintained cleanliness of dining area and adhered to health and safety regulations at all times.
- Trained and mentored new staff on best practices for service and operational procedures.
- Resolved guest complaints efficiently to enhance overall dining experience and maintain positive relations.
- Developed a strong knowledge of menu items to provide informed recommendations to guests.
- Enhanced guest satisfaction through attentive and prompt service.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Met special dietary requests with careful preparation and presentation of dishes.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Greeted and escorted guests to tables.
Food Server
Happy Haddock-Chipper
Macduff, Aberdeenshire
05.2023 - 01.2024
- Handled cash and credit transactions accurately, ensuring financial integrity at end of shifts.
- Resolved customer complaints and concerns promptly, fostering positive experiences and repeat visits.
- Provided exceptional customer service by attentively taking orders and ensuring satisfaction with meals.
- Assisted in food preparation tasks ensuring optimal freshness and taste of dishes served.
- Upheld high standards of service with courteous and professional behaviour.
- Served food in a timely manner to ensure hot, fresh meals.
- Advised guests of daily specials and offers to increase sales.
Education
National 5 - RMPS
Banff Academy
Banff, Aberdeenshire 08.2022 - 08.2023
Higher - English
Banff Academy
Banff, Aberdeenshire 08.2023 - 08.2024
National 5 - Practical Cookery
Banff Academy
Banff, Aberdeenshire 08.2023 - 08.2024
National 5 - Applications of Mathematics
Banff Academy
Banff, Aberdeenshire 08.2023 - 08.2024
National 5 - English
Banff Academy
Banff, Aberdeenshire 08.2022 - 08.2023
National 5 - Modern Studies
Banff Academy
Banff, Aberdeenshire 08.2022 - 08.2023
National 4 - Scots Language
Banff Academy
Banff, Aberdeenshire 08.2021 - 08.2022
SCQF level 6 - Foundation Apprenticeship: Social Services
Banff Academy
Banff 08.2023 - 07.2024
Skills
- Patience and composure
- Tills operation
- Resilient under pressure
- Health and safety awareness
- Telephone etiquette
Timeline
Higher - English
Banff Academy
08.2023 - 08.2024
National 5 - Practical Cookery
Banff Academy
08.2023 - 08.2024
National 5 - Applications of Mathematics
Banff Academy
08.2023 - 08.2024
SCQF level 6 - Foundation Apprenticeship: Social Services
Banff Academy
08.2023 - 07.2024
Food Server
Happy Haddock-Chipper
05.2023 - 01.2024
Waitress
Knowles Hotel
08.2022 - Current
National 5 - RMPS
Banff Academy
08.2022 - 08.2023
National 5 - English
Banff Academy
08.2022 - 08.2023
National 5 - Modern Studies
Banff Academy
08.2022 - 08.2023
National 4 - Scots Language
Banff Academy
08.2021 - 08.2022