Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Custom
Timeline
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Amy Mallen

West Bridgford,Nottingham

Summary

Highly accomplished Human Resources leader with over 14 years of extensive experience in both the public and private sectors and a proven track record of delivery. Drives organisational growth through innovative design and development strategies. Excels in relationship-building, team leadership and stakeholder management. Driven and highly self-motivated to achieve outstanding results.

Overview

15
15
years of professional experience

Work history

Head of Organisation Design & Development

National Air Traffic Service (NATS)
01.2020 - Current
  • Successfully led transformation of NATS’ technical/engineering function from asset-based to a service-based operating model in 2020 and the operational air traffic teams from a geographical to a functional operating model in 2021; both requiring significant cultural and behavioural shifts to succeed
  • Developed and delivered high-quality internal development offer, resulting in significant cost savings of £0.5m since 2021
  • Established new NATS Services Business in 2023 driving growth ambitions to reach new markets and a strategic goal of achieving £500m turnover per year by 2040.

Organisational Development (OD) Practice Lead

Essex County Council (ECC)
01.2019 - 01.2020
  • Led a team of organisational development practitioners and the creation of ECC’s people-centred OD strategy, supporting cultural transformation
  • Designed and launched a new OD learning program to grow exceptional practitioners
  • Implemented a new performance management framework across the county (c.12000 employees)

Head of Learning & Talent

Kier Group
04.2017 - 12.2018
  • Designed and launched a new bespoke leadership development offer using an experiential learning methodology
  • Refreshed L&D offerings for all employees and implemented a new performance management system globally (c.9500 employees)
  • Led the identification and development of high potentials, tailoring interventions and strengthening the succession pipeline of the Executive team.

HR Deputy Director of Organisation Design

Department for Business, Energy & Industrial Strategy (BEIS)
06.2016 - 03.2017
  • Developed a target operating model for a newly formed department
  • Ensured the design was within affordable headcount based on their Autumn Statement which resulted in a reduction from 4120 to 2800 people over 3 years to become a leaner, more efficient department.

Senior HR Business Partner

Department for Work & Pensions (DWP)
05.2015 - 06.2016
  • Successfully led a national team of 45 HRBPs partnering 714 Jobcentres (27000 employees), achieving the highest engagement score across HR in October 2015 at 74%, a 12% increase from 2014
  • Led Jobcentres through significant resourcing activities, including an internal promotion campaign to fill 2000 vacancies, external recruitment of over 1800 Work Coaches and a voluntary exit scheme for 1400 colleagues
  • Built the leadership capability of the Senior Leadership Team during a significant period of change (to Universal Credit from legacy benefits) using a blend of organisational development techniques.

Change Consultant

GlaxoSmithKline (GSK)
04.2014 - 05.2015
  • Led the impact of change for GSK’s Global Support Functions resulting from a multi-national $20 billion 3-part deal with Novartis
  • Worked through people implications across 25 countries including changes to legal entities, employment status, organisation design and redundancies

Corporate Talent Consultant

Civil Service HR
09.2012 - 04.2014
  • Designed and launched the Civil Service High Potential Stream to develop future leaders of the Civil Service in July 2013 to 100 high potentials which tripled in size within 18 months to 300, seeing a return on investment with 20 promoted during that period
  • Ensured the offer crossed professional and departmental boundaries and linked through levels from middle manager to director with the aim of creating a strong succession pipeline for the most senior leadership roles.

HR Policy Manager / HR Business Partner

Home Office & DWP
09.2009 - 09.2012
  • Commenced employment with the Civil Service on the HR Faststream graduate programme.

Education

Skills

  • Organisation Design
  • Organisation Development
  • Change Management
  • Coaching
  • Leadership Development
  • Stakeholder Management
  • Public Speaking
  • Facilitation
  • Navigating political landscapes

Accomplishments

  • Pioneered the establishment of NATS Services Business, fuelling commercial growth.
  • Orchestrated transformative change at DWP, impacting 27,000+ employees.
  • Championed organisational transition during GSK’s multi-billion-dollar deal with Novartis.
  • Launched the highly successful Civil Service High Potential Stream for talent development.

Custom

  • Reformer Pilates
  • Paddleboarding
  • Nutrition
  • Book Club
  • Travel
  • Music Festivals
  • Raising a toddler (it’s a sport)

Timeline

Head of Organisation Design & Development

National Air Traffic Service (NATS)
01.2020 - Current

Organisational Development (OD) Practice Lead

Essex County Council (ECC)
01.2019 - 01.2020

Head of Learning & Talent

Kier Group
04.2017 - 12.2018

HR Deputy Director of Organisation Design

Department for Business, Energy & Industrial Strategy (BEIS)
06.2016 - 03.2017

Senior HR Business Partner

Department for Work & Pensions (DWP)
05.2015 - 06.2016

Change Consultant

GlaxoSmithKline (GSK)
04.2014 - 05.2015

Corporate Talent Consultant

Civil Service HR
09.2012 - 04.2014

HR Policy Manager / HR Business Partner

Home Office & DWP
09.2009 - 09.2012

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Amy Mallen