- Calligraphy
- Model Building
- Hiking
- Gaming
- Gardening
- Cooking
- Drawing
- Painting
Amy Lewis
Stanley,Durham
Summary
Adaptable professional with diverse experience across transcription and delivery services. Demonstrated strong time management and customer service skills as a Courier, achieving a customer rating exceeding 90%. Proven ability to adapt quickly to new processes and work environments, ensuring timely delivery and high customer satisfaction. Strong organisational and interpersonal skills demonstrated through effective client management and a solid customer rating. Seeking stable opportunities to leverage skills and enhance work/life balance.
Overview
13
13
years of professional experience
Work History
Courier
Yodel
02.2024 - Current
- Delivered 60 to 180 parcels daily, ensuring timely service and customer satisfaction.
- Used strong time management skills to coordinate timely deliveries.
- Managed inventory of goods in transit, ensuring correct items were delivered to the right recipients.
- Observed customer delivery instructions, prioritising safe, secure deliveries.
- Maintained accurate records of deliveries, collections, and undeliverable items for operational efficiency.
- Adapted to unexpected changes in delivery schedules or routes, demonstrating flexibility.
- Applied customer feedback to enhance delivery services, resulting in improved customer satisfaction.
- Assumed additional responsibilities to support team members during their absence.
Transcriptionist
VITAC
04.2020 - Current
- Adhered to confidentiality guidelines regarding pre-release or non-public information.
- Pursued knowledge in new project types to enhance expertise and expand capabilities.
- Transcribed audio files with high accuracy, adhering to clients' specific formatting requirements to deliver quality transcripts.
- Produced transcripts for clients, working to exact specifications and delivering high-standard results.
- Adapted quickly to various accents and dialects, maintaining high transcription accuracy across diverse audio materials.
- Edited existing transcripts to eliminate error, ensuring accuracy and conformance with transcription style guides.
- Utilised transcription software and foot pedals proficiently to enhance typing speed and efficiency.
- Maintained confidentiality of all audio files and documents, complying with data protection regulations.
- Increased transcription speed over time through consistent practice and application of efficient typing techniques.
Dog Walker/Pet Sitter
Self Employed
05.2017 - Current
- Maintained an active lifestyle with walks totalling over 5 hours per day.
- I was required to be punctual and attentive whenever needed, and to maintain excellent communication with clients.
- Managed scheduling and administrative duties effectively to ensure the smooth operation of pet care services.
- Conducted initial consultations with new clients to assess their needs and preferences.
- Informed clients regarding injuries or sickness during or after walks to alert and promote smooth communications.
- Studied surroundings and environment to practise necessary precautions.
- Responded to emergency situations with calmness, ensuring immediate care for the dogs.
- Negotiated fair rates and contracts with clients, reflecting the quality of service provided.
- Cared for animals with compassion for home-from-home support.
- Provided regular updates to dog owners, including photos and behavioural observations.
Education Support Worker
Keyfort
09.2012 - 06.2020
- Cultivated positive relationships with students, facilitating effective implementation of support strategies by the team.
- Followed guidance on service users' needs and preferences, employing initiative in demanding situations to maintain quality support.
- Worked in a high-intensity, high-stress environment, managing multiple responsibilities, and ensuring accountability.
- Counselled students working through educational, personal and behavioural problems.
- Directed students in completing assignments and projects related to subject material.
- Encouraged students to persevere with difficult tasks to prepare for later learning.
- Simplified complex theory through clear, relevant teachings.
- Developed strong, trusting relationships with students, offering emotional support and guidance.
- Participated in multidisciplinary meetings to discuss and plan student support initiatives.
Customer Service Advisor
B&Q
02.2016 - 03.2017
- Worked within many departments, utilising my skills as a coordinated and hard-working team member while providing excellent customer service.
- Gained many new skills in product handling, stock management, retail experience, and interfacing with customers.
- Called upon early in my employment to assist with specific tasks for which I showed a talent, applying my attention to detail and eye for consistency to benefit the store and its team.
- Maintained an extensive knowledge of company's product and service range to effectively answer customer queries.
- Collaborated with team members to meet or exceed customer service targets and objectives.
Education
GCSE - English Language, English Literature, Science, Maths, IT, Art, German, R.E., Geography
Parkside Comprehensive School
Durham06.2020
BSc - Psychology & Counselling
Teesside University
Middlesbrough01.2012
A-Level - Psychology, Classics, Art, Geography
Durham Sixth Form Center
Durham01.2007
Skills
- Route Planning
- Delivery Logistics
- Driving
- Customer Service
- Inventory Management
- Microsoft Office
- Organisational skills
- Time management
- Typing
- Transcription
- Data protection compliance
- Adaptability to change
- Van operation
- Carpentry
- Joinery
- Painting and decorating
- Adobe Photoshop
- Pet Care
Interests
Timeline
Courier
Yodel
02.2024 - Current
Transcriptionist
VITAC
04.2020 - Current
Dog Walker/Pet Sitter
Self Employed
05.2017 - Current
Customer Service Advisor
B&Q
02.2016 - 03.2017
Education Support Worker
Keyfort
09.2012 - 06.2020
GCSE - English Language, English Literature, Science, Maths, IT, Art, German, R.E., Geography
Parkside Comprehensive School
BSc - Psychology & Counselling
Teesside University
A-Level - Psychology, Classics, Art, Geography
Durham Sixth Form Center