Amy LENIHAN
Croydon,UK
Summary
Highly skilled in fostering team collaboration and communication. Proven track record of motivating colleagues and leading projects to successful completion. Versatile in adapting to new challenges, always ensuring positive and productive work environment. Enthusiastic about empowering team members to achieve their best.
Overview
9
9
years of professional experience
Work history
Bookseller
Waterstones
London, City of London
2026.11 - Current
- Handled special orders from customers efficiently which resulted in higher levels of customer satisfaction.
- Assisted with catalogue updates regularly for accurate inventory records.
- Participated in book launches, improving publishing knowlegde.
- Sorted incoming shipments and restocked shelves, maintaining optimal display conditions.
- Engaged customers in engaging conversations about books, fostering a sense of community within store.
- Provided excellent service to customers with a friendly and approachable demeanour.
- Regularly updated book displays according to trends or seasonal themes for increased sales appeal.
Team Lead - Brand Lead (Supervisor)
Superdry
Croydon
2024.06 - 2025.07
- Managing the opening, closing and managers duties while on shift.
- Supporting my team as their leader, being reliable, positive and understanding.
- Doing cash-ups, counting stock and doing reports.
Sales Assistant
Superdry
Croydon
2021.09 - 2024.07
- Maintained visual merchandising standards by organising stock and ensuring displays reflected current promotions and seasonal changes.
- Assisted customers in selecting products by providing detailed information and personal recommendations to enhance their shopping experience.
- Collaborated with team members to deliver excellent customer service, addressing inquiries and resolving issues promptly to foster customer loyalty.
- Kept shelves neat, clean and organised through visual merchandising.
Everything In-between Freelance, Poetry
Freelance
- The progression of 'Everything In-between' includes:
- Exploration of different themes
- Aiming at a certain audience
From the Other Side Short story, Freelance
Freelance
London
2021.08 - 2022.01
- While writing 'From the Other side' I was able to learn:
- Proofreading
- Deadlines/Schedules
- Critical analysis
- Exploring themes and timing within the story
- Research
Nursery Assistant
Bright Horizons
Tooting Bec
Therapy Assistant
The Priory Group
Roehampton
2020.07 - 2020.12
Health Care Assistant
The Priory Group
Roehampton
2018.06 - 2020.12
Sales Assistant
Foot Asylum
Croydon
2017.06 - 2018.06
Education
BA Honors - Creative Writing
University of Winchester
Winchester, UKA-Level's - English Literature, Psychology
St Thomas More Catholic School Sixth Form
LondonGCSE's - Mathematics, English Literature, English Language
St Thomas More Catholic School
LondonSkills
- Customer service
- Team leadership
- Visual merchandising
- Cash handling
- Stock management
- Deadline management
- Audience targeting
- Team collaboration
- Leadership skills
- Team building coordination
- Task prioritising
References
- Reference available upon request.
Hobbies and Interests
- Reading
- Writing poetry/stories
- Music
- Campaigning
- Baking
- Arts and Crafts
Personal Information
Timeline
Bookseller
Waterstones
2026.11 - Current
Team Lead - Brand Lead (Supervisor)
Superdry
2024.06 - 2025.07
Sales Assistant
Superdry
2021.09 - 2024.07
From the Other Side Short story, Freelance
Freelance
2021.08 - 2022.01
Therapy Assistant
The Priory Group
2020.07 - 2020.12
Health Care Assistant
The Priory Group
2018.06 - 2020.12
Sales Assistant
Foot Asylum
2017.06 - 2018.06
Everything In-between Freelance, Poetry
Freelance
Nursery Assistant
Bright Horizons
A-Level's - English Literature, Psychology
St Thomas More Catholic School Sixth Form
GCSE's - Mathematics, English Literature, English Language
St Thomas More Catholic School
BA Honors - Creative Writing
University of Winchester