Amy Leigh Bennett
Wolverhampton,England
Summary
Im hard working, honest individual. Im a good timekeeper, always willing to learn and take on new challenges and tasks. Im friendly, helpful and polite, have a good sense of humour and very easy to get on with. Im able to work independently in busy environments and also within a team setting. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work history
Solutions sales advisor
Halfords
12.2023 - 08.2024
- Delivered excellent customer service by addressing and resolving queries.
- Suggested suitable products to customers for enhanced shopping experience.
- Boosted brand reputation with demonstration of product knowledge.
- Established rapport with potential buyers to foster repeat business.
- Maintained clean, organised retail environment to enhance shopping experience.
- Attended training sessions regularly to keep abreast with latest sales techniques.
Receptionist administrator
GP practice
01.2021 - 01.2023
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Provided courteous service by greeting and attending to patients' needs.
- Managed patient records to ensure accuracy and confidentiality.
- Handled incoming calls, ensuring prompt response to enquiries.
- Processed prescription requests promptly, enhancing customer service experience.
- Organised patient follow-ups, resulting in better health management.
Head Airsoft Marshall
No Mans Lands
, Barnsley
12.2020 - 01.2021
- Volunteer, Team leader
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Reduced staff turnover with an effective motivation strategy.
- Enhanced team morale by conducting interactive games and activities.
- Led group activities, promoting teamwork and cooperation amongst members.
Cumberland Auto Care Ltd
Receptionist
07.2015 - 02.2017
- Improved community care support by developing tailored case management plans.
- Provided crisis intervention for immediate resolution and support.
- Strengthened service user trust with consistent, empathetic communication.
- Collaborated with healthcare professionals to ensure comprehensive care provision.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Assisted with administrative tasks, improving overall functionality of the office.
Freelance horse trainer
Trainer
01.2014 - 01.2016
- Enhanced horse performance by implementing tailored training programmes.
- Prepared horses for competitions, achieving an improved level of performance.
- Increased horse's obedience with regular and consistent training sessions.
- Ensured horse health through proper nutrition and exercise schedules, leading to better stamina.
- Provided daily care for horses resulting in overall wellbeing improvement.
- Trained horses for dressage events contributing to multiple successful showings.
British Horse Stud
Groom
01.2014 - 05.2015
- Managed stud's daily routine, ensuring optimal health and wellbeing.
- Monitored equine behaviour for signs of illness or discomfort.
- Assisted in the birth of foals, ensuring safe and successful delivery.
- Administered medication to horses under veterinary supervision.
- Maintained cleanliness of stables, contributing to a healthy environment for horses.
- Provided nutritional care to studs by preparing and distributing food.
- Liaised with vets on regular check-ups, ensuring prompt medical attention when needed.
- Handled young horses gently, fostering trust between animal and handler.
- Mucked out stables and yards in line with schedule.
- Tacked up and untacked horses before and after outings.
- Led horses to and from stables and fields safely to reduce likelihood of injuries.
- Replaced bedding in thoroughly cleaned stalls for hygienic animal living quarters.
Rouge Recruitment, Loughborough
Hospitality Waitress
01.2013 - 01.2014
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Clere and Vere Phillips event Yard
Groom
01.2012 - 01.2013
- Ensured yard cleanliness by regularly sweeping and removing debris.
- Maintained equipment for optimal performance.
- Improved workflow with effective organisation of tools and supplies.
- Serviced vehicles to ensure proper functioning.
Kings Arms, Hathern
Waitress
01.2011 - 01.2012
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Hind Leys Community College
Shepshed, Leicestershire 01.2006 - 12.2008
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Shepshed High School
Shepshed, Leicestershire 01.2004 - 12.2008
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Skills
- Excellent manager of time
- Planning and taking part in Horse Events
- I am a Excellent Time Keeper
- I am Highly Motivated to Succeed (Being a mum and partner)
- I understand Health and Safety (Work Experience in Nursery, School and with Horses)
- I understand Customer Care and Welfare
- I understand the importance of Food Hygiene
General Management and Organisational Skills
- I have gained a responsible attitude to the care of others and enjoy doing so
- Excellent communication skills with customers and colleagues at all levels
- Experience of supervising up to 15 staff and regularly reporting to management
- Consistent record of meeting targets and objectives
- Two years' experience of manufacturing machinery including flow-wrapping
- Comfortable using commuters including maintaining record systems
- Flexible approach to working hours
- Team building
Timeline
Solutions sales advisor
Halfords
12.2023 - 08.2024
Receptionist administrator
GP practice
01.2021 - 01.2023
Head Airsoft Marshall
No Mans Lands
12.2020 - 01.2021
Cumberland Auto Care Ltd
Receptionist
07.2015 - 02.2017
Freelance horse trainer
Trainer
01.2014 - 01.2016
British Horse Stud
Groom
01.2014 - 05.2015
Rouge Recruitment, Loughborough
Hospitality Waitress
01.2013 - 01.2014
Clere and Vere Phillips event Yard
Groom
01.2012 - 01.2013
Kings Arms, Hathern
Waitress
01.2011 - 01.2012
Hind Leys Community College
01.2006 - 12.2008
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Shepshed High School
01.2004 - 12.2008
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