Amy Lawrence
Cleethorpes,North East Lincolnshire
Summary
I am a hard working individual who likes to maintain exceptional standards in everything I do.
I have a very bubbly, friendly and outgoing personality which allows me to interact with customers and create genuine rapports with them. In my spare time away from work, I enjoy spending time with family and friends and keeping up with the great relationships I have with each of them.
I have always admired the dedication I have towards my goals in life and I want to be the best version of myself. I set high standardsrdsrds for myself and my work.
Overview
7
7
years of post-secondary education
4
4
years of professional experience
Work history
Healing Manor Hotel
Amy
Healing, North East Lincolnshire
2025.09 - Current
- Observed strict compliance with hotel's security protocols reinforcing overall safety standards.
- Participated proactively in training sessions to improve professional skills continuously.
- Cultivated a welcoming atmosphere by preparing rooms prior to guest arrival meticulously.
- Reported maintenance issues promptly facilitating quick repairs and minimal inconvenience for guests.
- Collaborated harmoniously with team members working collectively towards shared goals.
- Promoted a hygienic environment through thorough cleaning of bathrooms, changing linens, and vacuuming floors regularly.
- Identified potential shortages ahead of time through careful monitoring of stock levels and trends.
Yarborough Academy
Teaching Peronell
Grimsby, North East Lincolnshire
2025.03 - 2025.04
- Assisted in preparation of lesson plans, resulting in well-organised, effective classes.
- Assisted in ensuring safety and great well-being
- Organised classroom environment, while maintaining the cleanliness standards
- Assisted children with learning activities and provided guidance/support where needed
- Supported in keeping a positive learning atmosphere
Empire
Rose
Cleethorpes, North East Lincolnshire
2022.03 - 2024.10
- Resolved customer complaints professionally leading to higher retention rates.
- Balanced till at end of day, maintaining accurate records.
- Trained new cashiers on store policies and procedures to maintain standards.
- Processed payments swiftly for improved customer experience.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Communicated product information to customers, driving informed purchases.
- Fostered teamwork amongst employees, enhancing workplace synergy and morale.
- Demonstrated excellent teamwork skills whilst fulfilling daily targets effectively.
- Assisted colleagues during high volume periods, fostering teamwork.
- Delivered exceptional customer service for improved brand reputation.
- Provided excellent customer service to ensure repeat business.
Education
GCSEs -
Cleethorpes Academy
Cleethorpes 2017.09 - 2022.06
Diploma of Higher Education - Early Years Practitioner/Early Years Childcare - Levels 1 & 2
Grimsby Institute
Grimsby 2022.09 - 2024.07
Skills
- Excellent customer service abilities
- Effective communication
- Organisational skills
- Teamwork in high-pressure environments
- Calm under pressure
- Problem-solving
- Excellent adaptability
- Time keeping
- Fair decision-making
- Strong leadership
Affiliations
- Hiking
- Quality family time
- Cooking/ Baking
- Babysitting
Timeline
Healing Manor Hotel
Amy
2025.09 - Current
Yarborough Academy
Teaching Peronell
2025.03 - 2025.04
Diploma of Higher Education - Early Years Practitioner/Early Years Childcare - Levels 1 & 2
Grimsby Institute
2022.09 - 2024.07
Empire
Rose
2022.03 - 2024.10
GCSEs -
Cleethorpes Academy
2017.09 - 2022.06