Amy Laverty
Canterbury
Summary
I am an experienced customer service worker, who is expert at reaching customers expectations without neglecting the other roles in the workplace. I have excelled in both independent and team focused jobs, due to my strong work ethic and great communication. I am keen to build on my existing skills while contributing positively to a workplace environment. I am currently studying at the University of Kent and actively seeking part-time work during my studies.
Overview
4
4
years of professional experience
Work History
Decorator
Ashers Bakery
06.2025 - 08.2025
- Full time employment over summer, 6am-2:30pm
- Responsible for decorating a wide range of buns and pastries to the highest quality to be delivered to multiple bakeries and shops across the country (e.g. Tesco, Ashers, Russell’s)
- Working in a team to produce hundreds of each item to the same quality in the fastest time frame
- Using own initiative when prepping and packaging items
Barista
Café Local
02.2025 - 05.2025
- Balancing part-time work during university
- Managing solo shifts, opening and closing, preparing drinks, sandwiches, and stocking up the store
- Making quick order times as the café was at a train station
General Counselor
Camp Anne
06.2024 - 08.2024
- Provided one-on-one care for campers with special needs, adapting to individual requirements.
- Organized and led activities as part of the program team, enhancing teamwork and leadership skills.
- Acted as Assistant Cabin Leader, managing camper issues and supporting cabin operations.
- Gained independence, patience, and problem-solving skills while thriving in a challenging, rewarding environment.
Barista
Barista Bar
08.2022 - 12.2023
- Developed exceptional communication skills through customer interaction and handling high-pressure situations.
- Managed solo opening and closing shifts, preparing orders, drinks, and meals such as sandwiches, salads, and breakfast wraps.
- Maintained food prep, stock organization, and cleanliness to ensure smooth operations.
- Balanced part-time work during school, transitioning to full-time until traveling in 2024.
Waitress
Josh Mac’s
06.2021 - 10.2021
- Took orders, served food, prepared desserts, and managed payments.
- Assisted with cleaning, stocking, and maintaining a welcoming environment.
- Demonstrated excellent customer service skills in a fast-paced environment.
Education
A-Level -
Belfast High School
GCSE -
Belfast High School
BSc (Hons) - Computer Science
University of Kent
01.2028
Skills
- Strong initiative
- Time management
- Strong communication
- Friendly and outgoing
- Exceptional customer service
- Team player
- Cash handling
- Opening and closing duties
- Problem-solving
Catalyst Generation Innovation Programme
- Collaborated with peers and professionals to solve real-world challenges for Automated Intelligence.
- Improved teamwork, time management, creative problem-solving, and presentation skills, pitching solutions to senior executives.
- Achieved recognition as one of six teams to reach the finals out of 40 participants.
Additional Experience
- Volunteer – CrossKennan Animal Sanctuary (Bronze DofE Award)
- Cared for animals, cleaned enclosures, and identified health concerns in horses, earning a commendation.
- Babysitter
- Provided care for a child with autism and attended to household pets, demonstrating responsibility and adaptability.
Achievements and Interests
- Travel: Undertook a five-month solo trip across Central/South America, Japan, Australia, and Thailand in 2024. Developed skills in organization, budgeting, and social interaction.
- Gold Duke of Edinburgh Award (In Progress): Completed a two-week residential in Ecuador, a four-day expedition, and other sections, building resilience, teamwork, and commitment.
- Ballet: Achieved a Merit in Grade 8 Ballet and performed key roles in Sleeping Beauty.
- Piano: Awarded a Merit in Grade 2 Piano.
- Personal Development: Enjoys trying new experiences, challenging comfort zones, and building new connections.
Timeline
Decorator
Ashers Bakery
06.2025 - 08.2025
Barista
Café Local
02.2025 - 05.2025
General Counselor
Camp Anne
06.2024 - 08.2024
Barista
Barista Bar
08.2022 - 12.2023
Waitress
Josh Mac’s
06.2021 - 10.2021
A-Level -
Belfast High School
GCSE -
Belfast High School
BSc (Hons) - Computer Science
University of Kent