Summary
Overview
Work History
Education
Skills
Catalyst Generation Innovation Programme
Additional Experience
Achievements and Interests
Timeline
Generic

Amy Laverty

Canterbury

Summary

I am an experienced customer service worker, who is expert at reaching customers expectations without neglecting the other roles in the workplace. I have excelled in both independent and team focused jobs, due to my strong work ethic and great communication. I am keen to build on my existing skills while contributing positively to a workplace environment. I am currently studying at the University of Kent and actively seeking part-time work during my studies.

Overview

4
4
years of professional experience

Work History

Decorator

Ashers Bakery
06.2025 - 08.2025
  • Full time employment over summer, 6am-2:30pm
  • Responsible for decorating a wide range of buns and pastries to the highest quality to be delivered to multiple bakeries and shops across the country (e.g. Tesco, Ashers, Russell’s)
  • Working in a team to produce hundreds of each item to the same quality in the fastest time frame
  • Using own initiative when prepping and packaging items

Barista

Café Local
02.2025 - 05.2025
  • Balancing part-time work during university
  • Managing solo shifts, opening and closing, preparing drinks, sandwiches, and stocking up the store
  • Making quick order times as the café was at a train station

General Counselor

Camp Anne
06.2024 - 08.2024
  • Provided one-on-one care for campers with special needs, adapting to individual requirements.
  • Organized and led activities as part of the program team, enhancing teamwork and leadership skills.
  • Acted as Assistant Cabin Leader, managing camper issues and supporting cabin operations.
  • Gained independence, patience, and problem-solving skills while thriving in a challenging, rewarding environment.

Barista

Barista Bar
08.2022 - 12.2023
  • Developed exceptional communication skills through customer interaction and handling high-pressure situations.
  • Managed solo opening and closing shifts, preparing orders, drinks, and meals such as sandwiches, salads, and breakfast wraps.
  • Maintained food prep, stock organization, and cleanliness to ensure smooth operations.
  • Balanced part-time work during school, transitioning to full-time until traveling in 2024.

Waitress

Josh Mac’s
06.2021 - 10.2021
  • Took orders, served food, prepared desserts, and managed payments.
  • Assisted with cleaning, stocking, and maintaining a welcoming environment.
  • Demonstrated excellent customer service skills in a fast-paced environment.

Education

A-Level -

Belfast High School

GCSE -

Belfast High School

BSc (Hons) - Computer Science

University of Kent
01.2028

Skills

  • Strong initiative
  • Time management
  • Strong communication
  • Friendly and outgoing
  • Exceptional customer service
  • Team player
  • Cash handling
  • Opening and closing duties
  • Problem-solving

Catalyst Generation Innovation Programme

  • Collaborated with peers and professionals to solve real-world challenges for Automated Intelligence.
  • Improved teamwork, time management, creative problem-solving, and presentation skills, pitching solutions to senior executives.
  • Achieved recognition as one of six teams to reach the finals out of 40 participants.

Additional Experience

  • Volunteer – CrossKennan Animal Sanctuary (Bronze DofE Award)
  • Cared for animals, cleaned enclosures, and identified health concerns in horses, earning a commendation.
  • Babysitter
  • Provided care for a child with autism and attended to household pets, demonstrating responsibility and adaptability.

Achievements and Interests

  • Travel: Undertook a five-month solo trip across Central/South America, Japan, Australia, and Thailand in 2024. Developed skills in organization, budgeting, and social interaction.
  • Gold Duke of Edinburgh Award (In Progress): Completed a two-week residential in Ecuador, a four-day expedition, and other sections, building resilience, teamwork, and commitment.
  • Ballet: Achieved a Merit in Grade 8 Ballet and performed key roles in Sleeping Beauty.
  • Piano: Awarded a Merit in Grade 2 Piano.
  • Personal Development: Enjoys trying new experiences, challenging comfort zones, and building new connections.

Timeline

Decorator

Ashers Bakery
06.2025 - 08.2025

Barista

Café Local
02.2025 - 05.2025

General Counselor

Camp Anne
06.2024 - 08.2024

Barista

Barista Bar
08.2022 - 12.2023

Waitress

Josh Mac’s
06.2021 - 10.2021

A-Level -

Belfast High School

GCSE -

Belfast High School

BSc (Hons) - Computer Science

University of Kent
Amy Laverty