Amy Krommydas
Cramlington,United Kingdom
Summary
I'm a dedicated, confident and approachable person with a passion for people and a strong background in Customer service, Administration and Hospitality. My experience in both Luxury hotels and busy front of house positions has given me the experience needed to ensure each guest interaction is delivered with a warm and efficient "can do" attitude.
Overview
19
19
years of professional experience
20072
20072
years of post-secondary education
Work history
Administrative Assistant - Level 2
New Delaval Primary School
Blyth
01.2022 - 08.2024
- My Duties and responsibilities at New Delaval Primary School included, but were not limited to:
- Answering telephone, email and face to face enquiries
- Signing in visitors and verifying identity
- Ordering of stationary and Breakfast club goods, including stock control
- Use of SIMS to maintain student details and Registers. Create lists and pupil data reports
- Assisting in the arrangements for school trips, clubs and events
- Filing, Printing and Scanning of documents
- Handling Sensitive information with professionalism and inline with policies and procedures
- Upholding safeguarding procedures and updating records using CPOMS
- Sort and distribute mail
- Maintaining school calendar and booking outside resources
- Effective use of Microsoft Office, Word, Excel, Parentmail, 360 etc.
- Booking Photographers, social services and school Nurse visits
- Providing a warm, welcoming and professional front of house service for pupils, parents and staff
Treasurer and Board Member
Greek Community School of Newcastle
04.2019 - 09.2021
- Opened and maintained a bank account for the Greek Community School of Newcastle.
- Wrote policy.
- Successfully applied for charitable status.
- Successfully applied for funding and supplies from outside sources.
- Set and managed yearly budget.
- Managed finances, simple bookkeeping and payroll.
- Maintained stock levels and ordered supplies.
- Translated policy and other documents from Greek to English.
- Fostered relationships with clients to expand customer base and enhance retention.
- Assisted in the promotion of the school within the community.
- Efficiently resolved issues within the school, in line with policy and protocol.
- Worked effectively as a team
Bank Clerk
Barclays Bank
Cramlington
04.2015 - 05.2017
- Banked and allocated received cash.
- Maintained accurate records and kept customers accounts up to date.
- Handled day to day administrative tasks such as data input, filing, scanning and printing.
- Adhered to strict protocol and guidelines regarding financial and customer data.
- Handled customer enquiries with warmth and professionalism to ensure an optimal banking experience.
Cashier
Sainsburys
Cramlington
02.2015 - 04.2015
- Managed cash handling
- Operated till, processing transactions
- Maintained a clean and well-stocked area to enhance customer experience.
- Exercised Think 21 strategy, now advancing to Think 25
Room Service and Waitressing Leader
Cavo Tagoo Hotel
Mykonos, Greece
05.2012 - 11.2014
- Provided an outstanding level of customer service, with a can do attitude for all clients.
- Trained colleagues in all aspects of waitressing and bar work to a 5 star standard.
- Practiced discretion and upheld clients privacy at all times.
- Served food and beverages.
- Assisted team members and customers regarding stock and inventory queries.
- Answered telephones, took orders and arranged billing
- Cash handling
Hotel Staff
Lena Studios
Sidari, Greece
05.2007 - 04.2012
- Oversaw a small team of staff.
- Took independent bookings and received and maintained bookings from the travel agency.
- Ordered all stock.
- Worked the bar, pouring and serving drinks, maintaining the cleanliness of the bar area, serving food, entertaining guests.
- Formed meaningful and often ongoing relationships with guests, ensuring a memorable stay and return customers.
- Promptly resolved complaints, issues or queries.
- Liaised with nearby agency to provide car rental and trip information where necessary.
- Banked cash.
- Balanced till.
- General, basic bookkeeping.
Store Assistant
The Card Factory
Cramlington, Northumberland
02.2006 - 05.2007
- Assisted customers with selection of products and services.
- Stocked shelves.
- Took cash and card payments.
- Balanced till.
Education
GCSE - English
St Benet Biscop Catholic High School
Bedlington, NorthumberlandGCSE - Maths
ST Benet Biscop Catholic High School
GCSE - Double award Science
St Benet Biscop Catholic High School
GCSE - Health and Social Care Double award Science
St Benet Biscop Catholic High School
GCSE - Religious Education
St Benet Biscop Catholic High School
GCSE - History
St Benet Biscop Catholic High School
GCSE - French
St Benet Biscop Catholic High School
GCSE - Citizenship
St Benet Biscop Catholic High School
GCSE - Business and Communication Studies
St Benet Biscop Catholic High School
NCFE - Principles of Business and Administration
Somerset College Online
Skills
- Excellent Customer Service
- IT Proficient
- Warm and welcoming
- Good understanding of GDPR and safeguarding responsibilities
- Team Player
- Multilingual
- Resolution focused
- Strong Multitasking Skills
- Fluent in Greek
References
References available upon request.
Timeline
Administrative Assistant - Level 2
New Delaval Primary School
01.2022 - 08.2024
Treasurer and Board Member
Greek Community School of Newcastle
04.2019 - 09.2021
Bank Clerk
Barclays Bank
04.2015 - 05.2017
Cashier
Sainsburys
02.2015 - 04.2015
Room Service and Waitressing Leader
Cavo Tagoo Hotel
05.2012 - 11.2014
Hotel Staff
Lena Studios
05.2007 - 04.2012
Store Assistant
The Card Factory
02.2006 - 05.2007
GCSE - English
St Benet Biscop Catholic High School
GCSE - Maths
ST Benet Biscop Catholic High School
GCSE - Double award Science
St Benet Biscop Catholic High School
GCSE - Health and Social Care Double award Science
St Benet Biscop Catholic High School
GCSE - Religious Education
St Benet Biscop Catholic High School
GCSE - History
St Benet Biscop Catholic High School
GCSE - French
St Benet Biscop Catholic High School
GCSE - Citizenship
St Benet Biscop Catholic High School
GCSE - Business and Communication Studies
St Benet Biscop Catholic High School
NCFE - Principles of Business and Administration
Somerset College Online