Amy Kotzen
Hyde,Tameside
Summary
Dedicated, passionate, self motivated, highly driven and professional with expertise in building excellent and strong customer service and relationship management. Excelling in time management, effectiveness with customer needs assessments across a range of complex disabilities and situations. Proficient in digital marketing and booking management, with a strong knowledge of reservation systems with the ability to multitask. Empathetic, patient and calm in handling enquiries whilst committed to enhancing customer satisfaction through exceptional service.
Overview
27
27
years of professional experience
Work history
Cruise consultant
Disabledholidays.com
Stalybridge, Tameside
2021.05 - Current
- Building strong relationships with customers, fostering repeat business.
- Assisting customers needs, safeguarding them from potential holiday mishaps, advising and organising special requests with regards to mobility equipment/medical requirements.
- Providing detailed information about various cruise packages which led to an increase in sales.
- Increased company reputation for excellent service with prompt and professional responses to client inquiries.
- Maintaining up-to-date knowledge of the industry
Manager for worldwide Entertainer
Professional Vocalist
Bury, Manchester
2007.04 - 2020.04
- Managed bookings and correspondence within the UK and Worldwide.
- Arranged and organised contracts with major hotels and cruise lines, flights, accommodation and equipment needs.
- Filed documents systematically which increased ease of access when needed.
- Managed invoice processing tasks accurately and efficiently.
- Promoting the vocalist through a range of platforms.
Professional dancer
Various cruise lines and theatres
Worldwide , Multiple
1999.09 - 2005.05
- Danced professionally worldwide on cruise lines, musical theatres, TV, modelling, touring companies and the Moulin Rouge.
- Lived and worked in multiple countries, navigating language barriers and cultures.
- Collaborated with other dancers for complex ensemble pieces.
- Engaged audience interest by delivering energetic and dynamic performances.
- Ensured synchronisation with music during live performances for seamless integration.
Education
BTEC in Performing Arts - Performing Arts
Oldham sixth form college
Oldham 1996.09 - 06/1998
GCSEs - Maths, English, French, Art, History and science
All saints catholic college
Dukinfield 1991.09 - 06/1996
Skills
- Customer service/experience
- Time management effectiveness
- Transferable skills
- Customer needs assessments
- Handling payment systems
- Communication proficiency
- Positive attitude
- Knowledge of reservation systems
- Digital marketing
- Booking management
Timeline
Cruise consultant
Disabledholidays.com
2021.05 - Current
Manager for worldwide Entertainer
Professional Vocalist
2007.04 - 2020.04
Professional dancer
Various cruise lines and theatres
1999.09 - 2005.05
BTEC in Performing Arts - Performing Arts
Oldham sixth form college
1996.09 - 06/1998
GCSEs - Maths, English, French, Art, History and science
All saints catholic college
1991.09 - 06/1996