Summary
Work history
Education
Skills
Timeline
pwb
Amy Kohler

Amy Kohler

Ephrata,Lancaster

Summary

Hard-working man with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Organised and dependable furniture manger with 12 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Experienced furniture manager with over 12 years in customer service industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Reliable manager with furniture industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Work history

Furniture manager

Big Lots
Ephrata, Lancaster
03 2013 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Supported team by demonstrating respect and willingness to help.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Completed customer orders with speed and accuracy.
  • Successfully delivered on tasks within tight deadlines.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Kept appropriate stock levels to match expected demand.
  • Increased customer satisfaction by resolving issues.
  • Applied positive customer service approach to increase satisfaction levels.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Assisted with infection control through social distancing and PPE wearing.
  • Created and maintained displays and signs.
  • Analysed data and information to identify issues and create tailored solutions.

Charlie’s fuel station

Cashier,stocker
Ephrata, Lancaster
09 2008 - 02 2012
  • Calculated individual prices, total charges and terms for invoices and sales slips.
  • Completed customer purchases by processing cash and card payments.
  • Created welcoming environment by proactively helping customers and keeping station organised.
  • Prepared invoices for goods sold or services provided.
  • Managed daily operations in service station forecourt.
  • Greeted customers and provided product and service assistance for swift satisfaction.
  • Observed hazardous substance warnings and guidelines to protect team and customers.
  • Followed established standards and legal requirements to maintain compliance.
  • Prepared sales reports on fuel, oil and accessories to inform management.
  • Examined merchandise to process refunds or exchanges per customer request.

Sonic drive-in

Waitress cashier
Brownstown, Lancaster
08 2003 - 02 2007
  • Completed customer orders with speed and accuracy.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Handled high volume calls to address customer inquiries and concerns.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Created and maintained displays and signs.
  • Increased customer satisfaction by resolving issues.
  • Analysed reporting to reconcile transactions, accounts and ledgers.
  • Consistently arrived at work on time and ready to start immediately.

Education

GED -

Garden spot
09/1995 - 06/2001

Skills

  • Furniture Management
  • Leadership
  • Time management
  • Marketing
  • Problem-solving
  • Customer-focused
  • Public relations
  • Communication skills

Timeline

Furniture manager

Big Lots
03 2013 - Current

Charlie’s fuel station

Cashier,stocker
09 2008 - 02 2012

Sonic drive-in

Waitress cashier
08 2003 - 02 2007

GED -

Garden spot
09/1995 - 06/2001

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Amy Kohler