Amy Kelly
Norwich
Summary
Highly skilled administrator with 13 years experience, providing excellent administrative support and customer service. I am a committed team player, highly organised and proficient with MS Office suite and various database systems. A strong and open communicator who thrives in a dynamic and admin focused environment, with great adaptation to change. Currently seeking a part time role that offers a flexible work-life balance, allowing me to focus on my young family.
Overview
13
13
years of professional experience
6036
6036
years of post-secondary education
Work history
Admissions Manager
City College Norwich
Norwich
06.2018 - Current
- Management of college admissions process across three sites.
- Line management of admissions team.
- Lead on enrolment planning for admissions and producing enrolment communications for prospective students.
- Coordinated with academic and support service departments for seamless admissions process.
- Reporting admissions numbers and data analysis.
- Complaint handling and resolving complex queries.
- Streamlined application process by implementing more applicant focused systems.
- Fostered comprehensive understanding of admission criteria amongst team members, improving overall efficiency.
- Organised and led meetings with colleagues and external stakeholders for training an general admissions updates.
- Answered incoming telephone calls and emails to clarify admissions policies and processes.
Admissions Officer
City College Norwich
Norwich
05.2015 - 06.2018
- First point of contact for admissions queries
- Supported enrolment planning and data management prior to enrolment communications.
- Responsible for managing administration for multiple curriculum areas.
- Reviewed and processed incoming applications, ensuring adherence to admission criteria.
- Interview slot creation and offer processing.
- Maintained diligent records of all applicant data, guaranteeing accuracy of information.
- Generating and sending out correspondence for each stage of the admissions process.
- Monitor and clear control reports to improve data quality and identify training needs within the team.
- Provided comprehensive support to prospective students by answering queries via phone, email and face to face.
Admissions Administrator
City College Norwich
Norwich
07.2013 - 05.2015
- Responsible for managing administration for multiple curriculum areas.
- Reviewed and processed incoming applications, ensuring adherence to admission criteria.
- Interview slot creation and offer processing.
- Maintained diligent records of all applicant data, guaranteeing accuracy of information.
- Generating and sending out correspondence for each stage of the admissions process.
- Provided comprehensive support to prospective students by answering queries via phone, email and face to face.
Administration Assistant
Four Counties Insurance Brokers
Norwich
10.2012 - 07.2013
- Responsible for all mail (incoming and outgoing & deliveries) and franking.
- Used specialist database for range of tasks.
- Sorting and distributing manual renewal documents to various branches
- Responsible for sending out manual and auto renewal letters
- Responsible for renewing insurance policies using specialist database.
- Manned telephone switchboard for incoming calls (receptionist duties)
- Input feedback information and update customer information log using Excel
- Specialist Insurance receptionist – making outbound calls to insurance leads from internet source
- Update and input new claim data using specialist database.
- Data input for company data transfer – from one specialist database to another.
Education
NVQ Level 3 - Customer Service
City College Norwich
Norwich January 2014 - 03.2015
Bachelor of Arts - Media Studies
De Montfort University
Leicester September 2009 - 07.2012
A-Levels -
Long Road Sixth Form College
Cambridge September 2007 - July2009
GCSEs -
Sawston Village College
Sawston, Cambridgeshire September 2002 - 06.2007
Skills
- Customer Service
- Communication strategies
- Organisation & planning
- Attention to detail
- Data processing
- Record management
- Problem solving
Timeline
Admissions Manager
City College Norwich
06.2018 - Current
Admissions Officer
City College Norwich
05.2015 - 06.2018
Admissions Administrator
City College Norwich
07.2013 - 05.2015
Administration Assistant
Four Counties Insurance Brokers
10.2012 - 07.2013
NVQ Level 3 - Customer Service
City College Norwich
January 2014 - 03.2015
Bachelor of Arts - Media Studies
De Montfort University
September 2009 - 07.2012
A-Levels -
Long Road Sixth Form College
September 2007 - July2009
GCSEs -
Sawston Village College
September 2002 - 06.2007
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