Amy Jennings
Brompton- On-Swale ,North Yorkshire
Summary
I'm a hardworking, reliable and compassionate individual with work experience across all aspects of work. I enjoy working with people and learning new things. I'm currently completing an online course whilst on maternity leave ( Dog grooming QLS level 3 ). Outside of work i have a keen interest in fitness, hiking, animals, spending time with my family and caring for my young son. I'm looking for new opportunities where I can use my existing skill set whilst continuing to develop personally and professionally whilst maintaining that work/life balance.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Coffee Barista
Costa Coffee
Leeming Bar, North Yorkshire
09.2024 - Current
- Prepared a variety of hot and cold drinks and food orders, delivering friendly and efficient customer service to enhance customer satisfaction.
- Ensured cleanliness and hygiene standards, processed cash and card payments, and collaborated effectively within a busy team environment.
Prison Custody Officer
Mitie
York
06.2025 - 10.2025
- Worked as a Prison Officer at the brand new HMP Milsike in York, responsible for maintaining safety, security and order whilst supporting the welfare and rehabilitation of prisoners.
- Developed strong communication, conflict- resolution and quick decision making skills, working effectively under pressure and following strict procedures while maintaining professionalism and confidentiality.
- Assisted individuals with mental health and neurodiversity, fostering an inclusive environment for those with autism and ADHD.
- Experience in a physically demanding role, long shifts with different time patterns.
- Intensive training with a final exam
- Supervised daily inmate activities, including exercise, work assignments, and recreational periods to maintain order and discipline.
- Supervised prisoners in all aspects of prison wing activity for population safety.
Courier Driver
Evri
04.2024 - 07.2024
- Greeted customers warmly and professionally to maintain positive company reputation.
- Utilised handheld devices to scan items, confirming pickup and delivery status in the system.
- Determined optimum route to meet schedule targets and satisfy customers.
Customer service assistant
Harvest Energy
Richmond, North Yorkshire
08.2023 - 04.2024
- Worked as a Customer Service Assistant at the Harvest Energy petrol station in Richmond. Providing friendly service, operating the till, cash handling and maintaining high standards throughout the forecourt and shop.
- Regularly worked independently as a lone worker, taking responsibility for the safe and accurate receipt of fuel deliveries and stock checks.
- Working independently without direct supervision or management.
Education
A-Levels - Level 3 Diploma
Darlington College
North Yorkshire 01-2023
GCSEs -
Richmond school
North Yorkshire 01-2016
Skills
- Customer service
- Cash handling
- Food hygiene
- Team communication
- Calm under pressure
- Conflict resolution
- Prison security
- Mental health support
- Emergency response
- Verbal de escalation
- Physically and mentally resilient
Certification
- First Aid certification ( 21st July 2025 )
Timeline
Prison Custody Officer
Mitie
06.2025 - 10.2025
Coffee Barista
Costa Coffee
09.2024 - Current
Courier Driver
Evri
04.2024 - 07.2024
Customer service assistant
Harvest Energy
08.2023 - 04.2024
A-Levels - Level 3 Diploma
Darlington College
GCSEs -
Richmond school