Amy-Jane Tobin
Waterlooville,Hampshire
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Keen to develop and advance professionally into a position offering additional professional challenge and room for advancement. Able to work all shop positions, offering 3 years of hospitality experience and demonstrated track record of operations success.
Overview
5
5
years of professional experience
Work History
Shift supervisor
Mitchells & Butlers
Waterlooville, Hampshire
01.2024 - Current
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Organised special events and functions and corporate lunches.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Identified and addressed underperformance and non-compliance.
- Oversaw line cleaning and cellar management.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Completed opening and closing procedures, from product replenishment to budget control.
Shift supervisor
Mitchells & Butlers
Walton on Thames, Surrey
09.2023 - 01.2024
- Ordered stock and procured services to deliver on company goals.
- Led and oversaw all shift activities, to the highest performance, quality, health and safety standards.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Organised special events and functions and corporate lunches.
- Oversaw line cleaning and cellar management.
- Completed accurate end-of-day financial routines for cash and card transactions.
Front of house team member
Mitchells & Butlers
Waterlooville, Hampshire
09.2022 - 09.2023
- Handled reservations to maximise covers and revenue.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Accurately took orders, making menu recommendations as appropriate.
- Prepared tables for guests and reset tables between customers.
- Checked customer IDs to confirm age before selling age-restricted products.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Managed customer-related issues following company policies and procedures.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Kitchen staff member
Mitchells & Butlers
Waterlooville, Hampshire
02.2022 - 09.2022
- Observed health and hygiene standards to minimise food contamination.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Prepared simple food items, freeing up cooks to focus on complex work.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
- Performed mise en place procedures such as slicing, par cooking and portioning.
- Performed stringent cleaning and disinfecting processes.
- Monitored storage temperature controls, keeping stored ingredients fresh.
- Measured, weighed and mixed ingredients following recipe formulae and procedures.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Used kitchen equipment as instructed and to safety protocols.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
Hairdressing assistant
Debretts Hair Salon
Horndean, Hampshire
07.2019 - 12.2021
- Used conditioning treatments and products for enhanced client hair health.
- Stocked hair products and equipment with excellent merchandising techniques.
- Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
- Shampooed, conditioned and toned clients hair to professional standards.
- Set up stylist work stations with client-specific formulas and tools in preparation for services.
- Created positive, warm salon environment when greeting clients and supplying refreshments.
- Helped salon processes run smoothly through effective appointment allocation.
- Cleaned and sterilised tools and equipment used in hairstyling services.
Front of house team member
Mela Indian Restaurant
Clanfield, Hampshire
03.2020 - 11.2020
- Advised on food and drink choices based on customer preferences.
- Handled reservations to maximise covers and revenue.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Prepared tables for guests and reset tables between customers.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Polished glasses and cutlery to pristine standards.
Education
NVQ Level 2 - Beauty Therapy
Havant & South Downs College
Havant 09/2021 - 07/2022
GCSEs - Maths, English Literature, English Language, Hairdressing, Art,
Horndean Technology College
Waterlooville 09/2018 - 07/2021
Skills
- Staff coaching
- Engaging leadership style
- Inventory control
- Health and safety compliance
- Accurate money handling
- Knowledge of Aztec management, SWS, Collins booking system
- Product upselling
Affiliations
- Cooking and baking, Hiking, Music.
References
References available upon request.
Timeline
Shift supervisor
Mitchells & Butlers
01.2024 - Current
Shift supervisor
Mitchells & Butlers
09.2023 - 01.2024
Front of house team member
Mitchells & Butlers
09.2022 - 09.2023
Kitchen staff member
Mitchells & Butlers
02.2022 - 09.2022
Front of house team member
Mela Indian Restaurant
03.2020 - 11.2020
Hairdressing assistant
Debretts Hair Salon
07.2019 - 12.2021
NVQ Level 2 - Beauty Therapy
Havant & South Downs College
09/2021 - 07/2022
GCSEs - Maths, English Literature, English Language, Hairdressing, Art,
Horndean Technology College
09/2018 - 07/2021
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