Amy-Jane Osman

• Oversaw financial management, including budgeting, forecasting, and financial reporting, to maintain healthy cash flow.
• Oversaw budget management for financial tracking and control, verifying expenditures, assets, and liabilities while maintaining quality standards.
• Directed the expansion of business operations into new markets, achieving substantial revenue growth and brand recognition.
• Monitored expenses to ensure alignment with budget goals. and allocated financial resources to reach budget goals.
• Engaged with shareholders and board members, providing regular updates on company performance and strategic direction.
• Led a small team of engineers and office assistants to achieve project goals and enhance operational efficiency
• Coordinated email and telephone enquiries, job bookings, and scheduling workloads to streamline operations and improve client satisfaction
• Supported business growth by reaching out to schools and businesses UK-wide to develop new client relationships
• Attended industry events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Reviewed service reports and communicated results to clients
• Prepared quotes and invoices, processed payments, and managed records using Xero, Word, and Adobe

• Coordinated meetings, personal appointments, travel, and accommodation for the executive to optimise scheduling efficiency.
• Monitored emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
• Arranged dinners and events while managing errands and daily schedules to support executive operations.
• Coordinated and booked meetings, conferences and client appointments for managers.
• Updated shared calendars with accurate meeting and event information.
• Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
• Facilitated seamless communication across teams by managing various communication systems. to enable smooth workplace connectivity.

• Provided eco-friendly cleaning services to homes, offices, and commercial properties
• Delivered cleaning to the highest standards using only safe, green products
• Utilised eco-friendly cleaning agents and techniques to minimise environmental impact while maintaining high cleanliness standards.
• Followed sanitisation, health and hygiene regulations.
• Upheld health and safety standards when handling and using chemicals.
• Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
• Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
• Managed client bookings, schedules, and workload independently
• Managed property lets and changeovers for holiday rentals, ensuring guest comfort and satisfaction
• Maintained inventory of cleaning supplies, placing orders before stock depletion to avoid work interruptions.
• Performed window cleaning duties, ensuring streak-free transparency for a professional appearance.
• Removed obstacles from public areas to ensure safety for all visitors.
• Completed daily logs, detailing work completed, labour hours and site locations.

• Worked as part of a team preparing and cooking school lunches
• Assisted head chef with meal prep, including chopping vegetables and preparing sauces to enhance service efficiency.
• Followed recipes and customer request details to prepare high-quality, delicious meals.
• Collaborated with kitchen staff to optimise food preparation processes during high-volume service periods.
• Operated kitchen equipment safely, including ovens, grills, and mixers, following health and safety guidelines.
• Ensured cleanliness by adhering to COSHH and HACCP standards for safe food handling
• Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
• Maintained cleanliness and organisation of kitchen stations and storage areas.
• Managed kitchen cleaning duties to keep all areas and workstations organised, well-stocked and free from hazards.
• Completed daily cleaning and restocking checklists to support kitchen operations.
• Sorted and disposed of kitchen waste and recycling to maintain a clean environment.
• Followed all rules and regulations related to safe food handling, preparation and storage.
• Monitored temperatures in refrigerators, freezers and warming lamps.

Took time away from employment to raise my three young children, focusing on their care and early development.

• Managed kitchen operations, including staff rota, stock control, and compliance with hygiene standards.
• Oversaw scheduling, shift management, and daily kitchen operations
• Led small team of kitchen assistants to ensure efficient operations and high-quality food service.
• Supervised food preparation and ensured high standards of food safety
• Supervised preparation of all meals, guaranteeing high quality and consistency in presentation.
• Supervised work of cooks and kitchen helpers helping to keep kitchen running smoothly.
• Trained and supported new team members
• Recruited and trained kitchen staff to meet high expectations for performance and quality.
• Engaged with customers to understand dietary needs and prepare personalised meals, enhancing customer satisfaction.
• Enforced health and safety standards for food storage, preparation and handling.
• Developed and maintained a safe working environment by adhering to health and safety regulations.
• Maintained clean, organised work areas and managed stock orders
• Ordered supplies based on expected demand to keep stock within optimum levels.
• Conducted regular inventory checks to monitor stock levels and minimise waste.
• Recruited and trained kitchen staff to meet high expectations for performance and quality.
• Established clear standards for cooking, garnishing and presenting food.